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The internet has been quite reliable since I use it a number of years ago.
Due to moving house I have to disconnect my Spintel, otherwise I would have stayed with them.
Thank you Carol for your support you have given recently
The speed dropped on the service but after contacting Spintel Customer support they were able to resolve the issue remotely after a few days of investigation. Apparently my service was connected to a congested server. After they connecting my service to a different server the internet speed was restored to advertised speeds 25/5 and now working very well. Mark from Customer service was very helpful in resolving this issue.
- 2 reviews
had a bit of a hiccup, but they great staff helped me through it. i was at my wits ends as im not very good with computers. im sure i seemed like a dumb dumb LOL. thank you again for your patience :)
Spintel looked after our nbn connection to 2 properties, was happy with the upload speed working from home in 2 locations. Only disconnected service as moving o/s. Best part of spintel is the customer service, you can talk to people.
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Rhea was a great help in sorting out a connectivity problem which has plagued me for days. I provided screen shots of the router settings and she identified a problem and provided clear instructions on how to fix it.
Eister was very helpful with resolving my billing issue. He was clear and efficient with providing a positive outcome. I'm confident that if I'm faced with a similar challenge in the future, the Spintel team will be able to provide the same level of care and service I received today. Thank you.
The service is fair, there have been a few drop outs, but living remotely these were few and far between. Mary was excellent with customer service via WhatsApp to resolve account issues.
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The speed was ok faster than my old one, first 3 moth $49, you thought you saved money until internet was broken by thunder, endless waiting, said you can send message via whatsapp never have reply. To test my modern I have to pay double side postage even it's not my problem, keeping sending bill without a comment reason, was about to cancel the order they don't care, how can you grow up with such poor service.!!!
Spintel have been my internet provider for a couple of years now, they do ok. I started off paying $50 for 200gb and after a year Spintel increased the allocation to 500gb, a godsend as I was in lockdown at the time with little to amuse myself with apart from streaming services. Thanks Spintel, it was much appreciated.
I just had some connection issues and spoke to Red, who did a great job of reconnecting me promptly and, thanks to his clear directions, I will know how to fix it myself next time.
On the downside, it took several hours of wait...
Read moreing for a callback/waiting on hold before I could speak to anyone and when my call was taken, the line was so bad that I had to keep asking Red to repeat what he had just said. That was frustrating, although fairly standard when calling a service provider these days.Find out how Spintel Standard 25 compares to other Internet Service Providers
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Only just connected. System help wad terrible but Donnalyn was perfect, very helpful when finally got human
Only just connected. System help wad terrible but Donnalyn was perfect, very helpful when finally got human
Donnalyn was competent, fast, efficient and friendly! I was near crying trying to reach someone on the phone and getting WhatsApp automatic instructions.
Please put on humans like Donnalyn!!!
I have very happily rejoined Spintel after regrettably switching providers only due to needing a service Spintel did not have. Always good product for good price and great, super friendly, fast service. This time around and my previous years with Spintel. I have never been disappointed or left without service. My customer Service experiences are always exceptional, staff always help and are knowledgeable. Signing up, getting started and using My Account online is so easy. Have never been charged extra or had a confusing bill.
Inquired service outage due to flooding and provided accurate information. Also helped with other account related details. I was served by the customer service officer Mary. Thank you for resolving my inquiries
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Had a few issues with set up which was frustrating! However it was just lucky that I was able to get a guy named Joe who was not going to let me go until he had it fixed which I really appreciated and he was just the best!
Service did not drop out and speed was pretty good for the location as we could never get the best NBN speed at my home anyway, but far yet the cheapest
Support provided by Lili quickly solved my issue.
Only problem with service is the initial automated call back system to get started and, which then called me back and still made me wait 20 minutes.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you ...
Read morewant UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan. For More details: https://www.spintel.net.au/home-internet/nbnGet an answer from our members and SpinTel representatives
Details
| Category | Internet Service Providers |
|---|---|
| Standard Monthly Price | $59.95 |
| Typical Evening Download Speed | 24Mbps |
| Promotional Monthly Price | $49.00 |
| Promotional Offer | "Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)" |
| Typical Evening Upload Speed | 4Mbps |
| Service Type | NBN |
| Packages Available | Bundle and Standalone |
| Contract | Monthly |
| Data Allowance | Unlimited |
| Max Download Speed | 25 Mbps |
Extra Information
Spintel Standard 25 is a ProductReview.com.au Awards Winner for 2022
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Hi Annie, Kindly request you to provide your SpinTel account number or order number so that I can pull your records and will investigate what went wrong in your case and will try to provide a resolution.
Regards,
Anoop