Reviewer Photos & Videos
A very professional and helpful service received
I would like to commend SpinTel for the quality of staff employed.
Donnalyn who assisted with my initial enquiries re: procedure of activating my NBN, ensured that all my questions were answered. Any follow-up questions have been attended to professionally. I could not ask for more.
Norman, who handled my request of updating my modem, was competent, friendly, respectful and very helpful. He walked me through the steps very efficiently. My internet is now up and running.
Excellent customer service!
I was referred by a friend to use Spintel NBN service. I am still working with their customer service to provision the NBN service and would like to take this opportunity to express my appreciation. I contacted their customer service thru WhatsApp and somehow I am lucky enough to get hold of Elsa, she is very responsive and supportive, answer every questions I have, quickly and accurately. No doubt I would recommend Spintel to my friends.
Excellent and timely connection.
Jake provided very professional technical support by quickly delivering the NBN log-in details required in my router set-up provided to me by e-mail. Living in a new area had used up all of my phone data, so these details would have been difficult to access otherwise. Thanks Jake!
Spintel - Great prices - Excellent customer service
We had a small issue with first bill. Contacted customer service(on-line chat), spoke to Xyra. Fixed very fast. Got great information from Xyra, very easy to understand. Issue all sorted. You also get copy of conversation by email so great for later reference if needed. Great value for money and got extra discount on mobile plan.
Kylie assisted me with getting my modem configured and had great patience and was very helpful and instructive. So happy now that my internet is working and I'm very glad I connected with spintel !!!
Wonderful help and assistance
My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.
New mesh Wi-Fi
I replaced my NF18ACV with a mesh Wi-Fi from Amplifi and Marigold at Spintel was exceptional in helping with the install by chat and phone. I couldn’t be happier with her service. The resulting NBN/Amplifi solution works great with better wifi coverage and speeds.
Quick switch, good customer service, reasonable price
Switched from TPG in minutes, much smoother than expected. Kept the old modem and reconnected to spintel NBN with ease. good customer service over messenger. Convenient and efficient. Very satisfied.
Excellent experience with an excellent representative
I was switching my wireless dongle service to an NBN service. I had met lots of challenges throughout the way but I would like to give thanks to Elsa who helped me all the way along with her professionalism. Elsa deserves a promotion in her position because she has excellent skills in demonstrating and managing client relationship. Simply put, she is very good at what she is doing and I am very satisfied with her assistance. Now I can enjoy my NBN service. :)
After technician visited premises, has been perfect!
After technician visited premises, has been perfect!
Thanks Kylie for sorting out the billing issue!
Was incorrectly charged for postage on a "test" modem, this was disputed and reversed, and removed from the bill.
Good service so far on NBN Fixed Wireless
My connection is good now after a visit from a tech. Antenna was replaced and the speed increased. Spintel were very good at investigating my speed issue. I am very happy with the service the staff offered.
Lester had been excellent in assisting me to get my internet connected. He will be an asset to your organization.
He assisted from yesterday and got nbn technician to come and check my connection and perfected it. Par excellance!
Some ambiguity of order status > swiftly sorted by Carol via Whatsapp support
Ordered my NBN online on Monday and completed the verification admin following this, though having completed what was required my end i didn't hear anything for three days (**might be worth them checking the notification process for new customers, but besides the point)...
Thursday (today) I followed up with CS via Whatsapp and I was swiftly updated by Carol on the order. My username/password login (for the router settings for update) was also provided, amongst other questions on billing process etc. So in terms of prompt Customer Services (a...nd a bit of 'standard' technical support, very satisfactory). Thanks Carol. **Only concern aside from the above is the reason for reaching out to customer support in the first place... During the online order/registration process, it advises that you'll receive texts/emails etc on the progression of the order. With the exception of the initial ones on the Monday, there wasn't anything until after chatting with Carol... I just happened to wake up thursday morning and saw that my current internet service (with the previous ISP) appeared down. I hadn't told them to cancel yet - I was waiting for an activation date and then I was to follow up with them to organise 'deactivation' as well as reconcile my account with them. A minor issue admittedly, but in terms of the activation / deactivation and lack of comms, what if this was a more at risk individual that had security, or emergency buzzers etc relating to emergency care settings. Service on day one (HFC) is fine for a low cost provider. No issues to report. I hope for a consistent service onwards! Thanks
Very good customer support... 5 stars for Amy!
Spintel: Easy to place the order, wide variety of accepted BYO modems, fast order processing and excellent customer support. I spoke with Amy and she made everything so easy for me! I recommend Spintel.
Very good service. Special thanks to Gavin for his help
It was very good and helpful conversation with mr Gavin . He explain everything regarding nbn very easy and simple way .. highly recommend best service and very affordable……i ll definitely give them 9.5out of 10
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.
Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$64.95||$84.95||$59.95||$59.95|
|Typical Evening Download Speed||45.0 Mbps||90.0 Mbps||22.0 Mbps|
|Max Download Speed||50 Mbps||100 Mbps||25 Mbps||12 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps||1 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|Replaced by||Spintel NBN 25/5 (Standard 25)|
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