Listing monitored by SpinTel

Reviews

  • Value for Money
    4.2 (1,150)
  • Transparency
    4.1 (1,039)
  • Customer Service
    4.3 (1,203)
  • Adequate Speeds Yes (861) · No (170)
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Very good service. Special thanks to Gavin for his help

published

It was very good and helpful conversation with mr Gavin . He explain everything regarding nbn very easy and simple way .. highly recommend best service and very affordable……i ll definitely give them 9.5out of 10

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Guruwunder, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

Our NBN service with Spintel was absolutely greate. Sad to leave Spintel but we're leaving Australia

published
Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Ilya. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

Gracy
GracySydney, NSW

Well priced and great customer service

published

Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.

Value for Money
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Gracy, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Matt Young
Matt YoungHunter Region, NSW

Great service, reliable speeds at a good price

published

I have found Spintel to be a reliable service provider both in terms of uptime and speeds. They have also always been very helpful with solving any connection issues (thanks Mary) and they are great value for money.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Matt, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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Excellent Customer Service

published

Sleister was extremely helpful in aiding me to configure my modem. I had been stuck for two days trying to do it by myself but this gentlemen got me up and running in no time at all. I'm super pleased with the speed and assitance from customer service

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
SpinTel
Official RepSpinTel

Hi Bianca, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

Mark
MarkGreater Melbourne (Metropolitan), VIC

going well

published

Have been with Spintel for six months and got so used to everything just working, that when we had an outage, I forgot even to try to reboot the router. Of course, that was the first thing that tech support suggested when I called - and it worked. But you know what? At least they HAVE a technical support that answer the phone and are friendly and courteous. I switched to Spintel in the first place because is was IMPOSSIBLE to even get my previous provider on the phone. And attempted resolutions by text chats were long and painful. Good on Spintel for providing good old fashion HUMAN voice call support. Thank you Spintel.

Value for Money
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi Mark, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

mohamed buckman
mohamed buckmanSydney, NSW

Excellent service regarding network change

published

Leister was a super dooper guy with the set up of our service, he was very professional and made setting up the new network an easy task through the use of his helpful instructions. Thanks Leister for your helpful service!

Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Hi Mohamed, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Related Articles

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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Shania
ShaniaGreater Melbourne (Inner), VIC

This plan rarely hits the 50/20 speeds making the internet slow.

published

The connection is not that reliable it drops in and out sometimes. When we wanted to cancel the customer service representatives were very nice and understanding but made the process difficult and did not understand what we wanted after stating multiple times in messages we did not want to be billed for next month. Other times when we have called to sort out the speed issues the staff have been very accomodating and helpful but we just don't like NBN and will definitely avoid it in the future.

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Shania, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Great service, knowledgeable staff and quick resolution of queries.

published

I have used Spintel for around 5 years, in NSW and WA. I initially chose them because of their price bit have been highly impressed with their service.

Connection has always been in a timely manner and with minimal fuss. If there have been any problems (mostly user error), they have been addressed in a timely manner. Interaction with staff via their messaging service is succinct and responsive. I would highly recommend them

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Sam, Perfect! Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN compares to other Internet Service Providers

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Compare all

Leister was very good on the phone and helped me get everything set up in no time at all. Thanks for the assistance.

published

I haven't had the time to test it but all the issues I've had have not had anything to do with the service so far. Speedtest came in at 103mbps which is over the advertised 100mbps.

Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
SpinTel
Official RepSpinTel

Love it, Henry! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Ward13
Ward13
  • 2 reviews

Great customer service with Jake

published

Jake was great on the phone, setup in no time at all. He was very patient on the phone and called back to make sure everything was going well with the connection

Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
SpinTel
Official RepSpinTel

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Kane Mcinerney
Kane McinerneyMetropolitan Adelaide, SA
  • 2 reviews

Connected

published

Celeste, Very patient with my difficulties. Thank you
Able to connect to sites which previous IP could not. hope it continues.
Glad I made the move.
Thanks again. It has been a learning experience

Incentivised Review No
Connection TypeHFC (Cable)
SpinTel
Official RepSpinTel

Thanks so much, Kane! We really appreciate your review.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN compares to other Internet Service Providers

Know better, choose better.

Compare all
Sarah
SarahSouth East Queensland, QLD

Just signed up- quick and reliable communication with tech support to set up.

published

Only signed up and was connected today- can not comment on drop outs yet.

Service has been good. Quick and reliable communication to get connected. On sign up, staff advised it would take 2 days to connect. It has been 2 days and I am now connected. Had difficulty configuring byo modem. However tech support stepped me through and assisted promptly.

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel

Love it, Sarah! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Sharon
SharonSouth East Queensland, QLD

Very Helpful

published

I bought a new router and had internet connection issues. Rang Spintel and Jake answered very quickly which was impressive. He provided the information that I needed and I was back online in no time. Thanks very much Jake and Spintel.

Incentivised Review No
Connection TypeHFC (Cable)
SpinTel
Official RepSpinTel

Hi Sharon, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

Simone12
Simone12Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Fast connection time and troubleshooting

published

Ordered on the weekend, set up by Monday afternoon.
Called customer service and Lili was very helpful, patient and friendly when sorting out a typo ( error was on my part) at signup.
Getting better speeds already than on Telstra. Somewhat impressed.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Simone, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Shiv
ShivPerth, WA

Customer support

published

Had issues with logging into my account. Customer support (Rhea) via WhatsApp was helpful and I had my account back in less than 5min. Connection is excellent and so far so good.

Customer Service
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Shiv, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

Unexpectedly great customer service!

published

Had to swap out our modem for a new dual band router. Had no success trying to solve it via Google. First sent a message and some screenshots to spintel's online chat, and was pleasantly surprised when Carol from spintel called and sorted it out easily for us.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Simon, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

William M.
William M.Greater Melbourne (Outer), VIC

Customer service is great!

published

Was having issues regarding my usage and billing. Opened a ticket and was helped out by Rhea. Helped me with the issue and resolved it quickly. Very happy with the efficiency of their customer service team.

Customer Service
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

That's really wonderful to hear, William. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

Glen
Glen
  • 2 reviews
  • 1 like

Great so far

published

The system is working well so far. Amy from Spintel technical support assisted in the setup of the system and was incredibly polite, efficient and helpful. Many thanks for the invaluable support.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Glen, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

Duli
DuliSouth East Queensland, QLD

Spintel Bad Start

published

Spintel switched NBN from current provider to them without giving headsup. Then received billing, then told modem being shipped without enough details as to where the modem was. No internet until modem arrived. Excellent.call centre staff,but lack of vision means a very poor start for new.customers. No notification that internet will be cut. No details of shipping of modem(cost $150). Downtime without internet explained as normal when changing providers. Not good for home office users

Value for Money
5/5
Transparency
1/5
SpinTel
Official RepSpinTel

Hi Duli, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Duli
Duli
Natb72
Natb72Central Queensland, QLD

Leister is awesome

published

Leister responded to a callback request quickly and effectively. She was patient and helpful, a credit to your company. Thank you Leister. My internet has been restored, happy days. Nat

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Natb72. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

Great connection experience

published

Excellent experience and very helpful staff. Connection is good. Rhea was very helpful. NBN engineer fixed the problem. Biggest negative was time for AusPost to send the NBN connection device.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Phillip, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

Happy customer
Happy customerCanberra 2600, ACT

Quick connection

published

Was told that it may take 3-5 business days to be connected but it happened within an hour of me signing up. Needed help with discconnecting from old provider to new and Chris was extremely patient as he talked me through step by step.

Value for Money
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

That's really wonderful to hear. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

Kelly Kamel
Kelly Kamel
  • 2 reviews

Excellent assistance

published

Leister was very patient and helpful to assist me in my query. I was very frustrated at the beginning of the call, however he brainstormed and trouble shooted and helped me step by step to resolve the issue. Thank you so much

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Kelly, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

Tjiang
TjiangSydney, NSW

Connection

published

Good, connection it s okay but sometimes its dropped not very consistent overall it s average. Cant say i am happy nor unhappy. Thank you for the service you have provided.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Tjiang, Thanks so much for taking the time to share your experience with us in a review. Kindly request you to respond with your SpinTel account number through a private message so that I can check your connection.
Regards,
Anoop

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