Listing monitored by SpinTel

Reviews

  • Value for Money
    3.7 (31)
  • Transparency
    3.1 (25)
  • Customer Service
    3.8 (28)
  • Adequate Speeds Yes (16) · No (12)
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Contracted for a 100/40 plan service dropped to 100/20 plan with no notification

published
Value for Money
4/5
Transparency
1/5
Roslyn Rose
Roslyn RoseNew South Wales

Wonderful help and assistance

published

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Just changed to this provider

published

Took a couple of days to connect. First service person couldn't resolve the problem
Second technician solved the issue within a few minutes. Mark knew exactly what he was doing. Great!

Value for Money
3/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Daniel, Thanks so much for writing a review of our service, we really appreciate it. We had given feedback to the agent involved and also had taken the necessary steps to coach him on the areas he lacked process knowledge.
Regards,
SpinTel Team

Good Customer Service. Not so Good Internet

published

Elsa is great and fast. But internet is very slow and disconnects at all times of the day with or without rebooting. Finally just had enough and will disconnect as I don't need this anymore. thanks

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel
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Good Customer Service - John

published

I do not get close to the up/download speed (hence 3/5 stars) but 5/5 STARS for John who assisted with the relocation of NBN service. Good follow up replies and prompt response time.

Value for Money
4/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi, Thanks so much for taking the time to share your experience with us in a review. , we really appreciate it.
Cheers!
SpinTel Team

Scott B.
Scott B.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Average

published

I have never had issues with my modem or cables. Continually had the internet dropping out but was told it was my modem. Maybe it was the case but i reviewed the modem and it didn't log any errors such as these. Either way, not hugely concerned as I made the mistake for going to a less reputable provider to save a few bucks. Should never have left Exetel.
Be aware also that they do not refund any of the monthly charges when the service is provided, regardless of whether the month is at the beginning or the end. Poor effort.

Value for Money
3/5
Transparency
3/5
SpinTel
Official RepSpinTel

Fast response

published

I Got replied from the technical or fault team sooner than I expected, thumps up for their fast response and support. Thanks and keep up the good work. S s

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
SpinTel
Official RepSpinTel

Hi Raj, Thanks so much for taking the time to share your experience with us in a review. we are grateful to read about your experience with our support team.

Regards,
SpinTel Team

Related Articles

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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does what i need does it well

published

the internet is good i had a problem with my land line phone it is now working again i must have a land line as my disability makes using a mobile very difficuite

Value for Money
4/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Hi David, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Steve B.
Steve B.Greater Melbourne (Outer), VIC

Not happy !

published

Very slow speed and set up of the landline phone is really confusing , we have gone back to Exetel very disappointed and this having to write 30 words or more for this review just makes it harder ! :(

Value for Money
2/5
Transparency
2/5
SpinTel
Official RepSpinTel
Steve B.
Steve B.

100002949608 is the nbn account number , we have mobile phone accounts with spintel that we will stay with but sadly the internet was way too slow after a bit !

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Rhyan
RhyanCentral West, NSW

Modem configuration fix

published

I had trouble configuring the modem to work but I got help from Elsa, she was able to walk me through getting my telstra modem to work well, a huge thanks to her!

Value for Money
3/5
Transparency
3/5
SpinTel
Official RepSpinTel

Hi Rhyan, Thanks so much for your review, we are grateful to read about your experience with our support team.

Regards,
SpinTel Team

Nicole G.
Nicole G.South East Queensland, QLD

Amazing Customer Service

published

[Name Removed] was amazingly patient and helpful to get me up and running. We were having issues with modem configuration and she was both helpful and friendly. She was extremely patient walking me through everything.

Value for Money
3/5
Transparency
3/5
SpinTel
Official RepSpinTel

Hi Nicole, Thanks so much for taking the time to share your experience with us in a review. We are grateful to read about your experience with our support team.

Regards,
SpinTel Team

Helen
HelenHunter Region, NSW
  • 2 reviews

Pretty great!

published

NBN drops out sometimes which can be annoying, but for the price I am paying for unlimited data I can usually deal with it! I just switch to mobile data briefly.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Andrey
Andrey
  • 2 reviews

Ok for the money.

published

Had a few network issues and service interruptions in less than 6 months, but for the money I've paid it's ok. Was more stable with the other companies if pay extra 10$

Value for Money
4/5
Transparency
3/5
SpinTel
Official RepSpinTel

Need to call few times before I can connect

published

Thank you Gavin the call center who help me sorted the problem to connect NBN .
They customer service was excellent.
They sent the NBN technician to fix the NBN box at my house.

Value for Money
3/5
Transparency
3/5
SpinTel
Official RepSpinTel

Hi Pharadee, Thanks so much for your review, we are grateful to read about your experience with our support team.

Regards,
SpinTel Team

Greaat Customer Sercicw

published

After the 1st phone call which left us nowhere no callback. 2nd call we got Amy, this girl knows what she is doing, poor phone reception she rang back and got us up and running. Well done and thank you

Value for Money
3/5
Incentivised Review No
SpinTel
Official RepSpinTel
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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

Romina
Rominaasked
NBN 50/20 (Plus 50)

Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.

1 answer
SpinTel
Official RepSpinTel

Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.

Thanks,
Anoop

Jeff
Jeffasked
No answers
See all Spintel NBN questions

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Spintel NBN

Details

Compare all 6 SpinTel
Spintel NBN 12/1 (Basic 12)
  • Discontinued

Spintel NBN 12/1 (Basic 12)

4.3
(82)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $64.95$84.95$59.95$59.95
Typical Evening Download Speed 45.0 Mbps90.0 Mbps22.0 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps12 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps1 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Replaced bySpintel NBN 25/5 (Standard 25)
Compare all 6 SpinTel
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