Reviewer Photos & Videos
Spoke to Leister regarding setting up a new service with Spintel. He was outstanding with the service and knowledge and knew exactly what needed to be done. Leister was very patient and guided me through the set up which made it very easy. He also went above and beyond in assisting me with connecting using my old modem. Highly recommended and thank again very much to Leister for all your help.
Best customer service ever
Lately I was looking to get a better stable connection at cheaper rates and I found Spintel through google search.They had the best price in premium service and decided to give it a go and thanks god I did.
I have requested service and Spintel got me connected within 3 business days which is unbelievable.
Through the process I had couple of questions and decided to use a online chat and team member Elsa was just outstanding:)Every time I would have a question, I would get an answer within literally 10 minutes and she was always just incredible with helping me out.
I could not recommend Spintel enough as service they provide and customer service are just incredible.Well done Spintel
Great and patient customer service
Just got service on in new premises. Had some issue configuring the modem and Kylie from technical support was very helpful, patient and excited once the service was connected and activated.
Fast connection to NBN without any trouble.
We had minimum internet interuption, but overall it went very smooth with the help of SpinTel representative Leister. So far, happy with the service and connection. The speed is adequate so far, but we have just connected & need to tested. Thanks
Excellent and fast set up
It was set up efficiently by Xyra and was done within a day. Instructions provided during set up was precise and understandable. More than satisfied with the initial set up
Excellent service received from Kim
Having recently moved to a new address and bringing our internet over from the old house the connection did not work. Got in contact with Kim who helped diagnose the issue and requested a technician visit once the issue was established, had my internet working the next day. Very satisfied with the service I received
Affordable internet for my family
My overall experience has been great with Spintel.
Carol helped me with my account and it was so easy and she was very helpful.
Thank you for all your help. I truly appreciate it!
He was really incredible, he helped us resolve our internet issues, he was extremely professional, kind, respectful, intelligent and knowledgeable, perfect 10 out of 10! Great excellent service very happy
I recently switched to Spintel and Mercy who assited me in the technical transition process was super friendly and helpful. She patiently answered my questions and assisted me through the whole process. She is knowledged so was able to accurately guide me. Her perseverence and willingness to make my transition process smooth is really impressive. Thanks
Fixed up my concerns
Spintel have been very good to work with. I had had a few issues with the NBN with drop outs and old copper lines which are well past there use by date. They always try to resolve the problems.
Merci helped me set up, she was super friendly and very efficient. Service great so far! Hopefully it continues on as well as it has started out today. Many thanks
A very professional and helpful service received
I would like to commend SpinTel for the quality of staff employed.
Donnalyn who assisted with my initial enquiries re: procedure of activating my NBN, ensured that all my questions were answered. Any follow-up questions have been attended to professionally. I could not ask for more.
Norman, who handled my request of updating my modem, was competent, friendly, respectful and very helpful. He walked me through the steps very efficiently. My internet is now up and running.
Excellent customer service!
I was referred by a friend to use Spintel NBN service. I am still working with their customer service to provision the NBN service and would like to take this opportunity to express my appreciation. I contacted their customer service thru WhatsApp and somehow I am lucky enough to get hold of Elsa, she is very responsive and supportive, answer every questions I have, quickly and accurately. No doubt I would recommend Spintel to my friends.
Fab help cheers!
Got help without much delay and received the info and request that I needed. It'd be good if within the spintel app there could be an alert when a new message is received.
Excellent and timely connection.
Jake provided very professional technical support by quickly delivering the NBN log-in details required in my router set-up provided to me by e-mail. Living in a new area had used up all of my phone data, so these details would have been difficult to access otherwise. Thanks Jake!
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.
Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$64.95||$84.95||$59.95||$59.95|
|Typical Evening Download Speed||45.0 Mbps||90.0 Mbps||22.0 Mbps|
|Max Download Speed||50 Mbps||100 Mbps||25 Mbps||12 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps||1 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|Replaced by||Spintel NBN 25/5 (Standard 25)|
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