Listing monitored by SpinTel

Reviews

  • Value for Money
    4.8 (792)
  • Transparency
    4.8 (716)
  • Customer Service
    4.9 (838)
  • Adequate Speeds Yes (696) · No (27)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Vin
VinGreater Melbourne (Inner), VIC

Exceptional service

published

Spoke to Leister regarding setting up a new service with Spintel. He was outstanding with the service and knowledge and knew exactly what needed to be done. Leister was very patient and guided me through the set up which made it very easy. He also went above and beyond in assisting me with connecting using my old modem. Highly recommended and thank again very much to Leister for all your help.

Value for Money
4/5
Transparency
5/5
Stan
StanSouth East Queensland, QLD

Best customer service ever

published

Lately I was looking to get a better stable connection at cheaper rates and I found Spintel through google search.They had the best price in premium service and decided to give it a go and thanks god I did.
I have requested service and Spintel got me connected within 3 business days which is unbelievable.
Through the process I had couple of questions and decided to use a online chat and team member Elsa was just outstanding:)Every time I would have a question, I would get an answer within literally 10 minutes and she was always just incredible with helping me out.
I could not recommend Spintel enough as service they provide and customer service are just incredible.Well done Spintel

  • Thumbnail
Value for Money
5/5
Customer Service
5/5
Greg S.
Greg S.Greater Melbourne (Inner), VIC

Great and patient customer service

published

Just got service on in new premises. Had some issue configuring the modem and Kylie from technical support was very helpful, patient and excited once the service was connected and activated.

Value for Money
5/5
Transparency
5/5

Fast connection to NBN without any trouble.

published

We had minimum internet interuption, but overall it went very smooth with the help of SpinTel representative Leister. So far, happy with the service and connection. The speed is adequate so far, but we have just connected & need to tested. Thanks

Value for Money
5/5
Transparency
5/5
Internet Service Providers

Find out how Spintel NBN compares to other Internet Service Providers

Know better, choose better.

Compare all
Jason
JasonPerth, WA

Excellent and fast set up

published

It was set up efficiently by Xyra and was done within a day. Instructions provided during set up was precise and understandable. More than satisfied with the initial set up

Value for Money
4/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Hi Jason, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Excellent service received from Kim

published

Having recently moved to a new address and bringing our internet over from the old house the connection did not work. Got in contact with Kim who helped diagnose the issue and requested a technician visit once the issue was established, had my internet working the next day. Very satisfied with the service I received

Value for Money
4/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi,Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Emma M
Emma MSydney Surrounds, NSW

Affordable internet for my family

published

My overall experience has been great with Spintel.
Carol helped me with my account and it was so easy and she was very helpful.

Thank you for all your help. I truly appreciate it!

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Emma, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Sean
SeanSydney, NSW

Lester

published

He was really incredible, he helped us resolve our internet issues, he was extremely professional, kind, respectful, intelligent and knowledgeable, perfect 10 out of 10! Great excellent service very happy

Value for Money
5/5
Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Hi Sean, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

F Kabir
F KabirSydney, NSW

Smooth transition

published

I recently switched to Spintel and Mercy who assited me in the technical transition process was super friendly and helpful. She patiently answered my questions and assisted me through the whole process. She is knowledged so was able to accurately guide me. Her perseverence and willingness to make my transition process smooth is really impressive. Thanks

Value for Money
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Love it, Kabir! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN compares to other Internet Service Providers

Know better, choose better.

Compare all
Lindsay Beechey
Lindsay BeecheyMurray Region, NSW
  • 4 reviews
  • 1 like

Fixed up my concerns

published

Spintel have been very good to work with. I had had a few issues with the NBN with drop outs and old copper lines which are well past there use by date. They always try to resolve the problems.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Lindsay, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Quick connection

published

Merci helped me set up, she was super friendly and very efficient. Service great so far! Hopefully it continues on as well as it has started out today. Many thanks

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Thanks so much, Dominic! We really appreciate your review.
Cheers!
SpinTel Team

A very professional and helpful service received

published

I would like to commend SpinTel for the quality of staff employed.
Donnalyn who assisted with my initial enquiries re: procedure of activating my NBN, ensured that all my questions were answered. Any follow-up questions have been attended to professionally. I could not ask for more.
Norman, who handled my request of updating my modem, was competent, friendly, respectful and very helpful. He walked me through the steps very efficiently. My internet is now up and running.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Love it, Maria! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN compares to other Internet Service Providers

Know better, choose better.

Compare all
Ryan Mok
Ryan MokGreater Melbourne (Metropolitan), VIC

Excellent customer service!

published

I was referred by a friend to use Spintel NBN service. I am still working with their customer service to provision the NBN service and would like to take this opportunity to express my appreciation. I contacted their customer service thru WhatsApp and somehow I am lucky enough to get hold of Elsa, she is very responsive and supportive, answer every questions I have, quickly and accurately. No doubt I would recommend Spintel to my friends.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel
Helen
HelenHunter Region, NSW
  • 2 reviews

Fab help cheers!

published

Got help without much delay and received the info and request that I needed. It'd be good if within the spintel app there could be an alert when a new message is received.

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Thanks so much, Helen! We really appreciate your review.
Cheers!
SpinTel Team

Excellent and timely connection.

published

Jake provided very professional technical support by quickly delivering the NBN log-in details required in my router set-up provided to me by e-mail. Living in a new area had used up all of my phone data, so these details would have been difficult to access otherwise. Thanks Jake!

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Kieran, Perfect! Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Page 1 of 10
See all SpinTel reviews

Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

Romina
Rominaasked
NBN 50/20 (Plus 50)

Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.

1 answer
SpinTel
Official RepSpinTel

Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.

Thanks,
Anoop

Jeff
Jeffasked
No answers
See all Spintel NBN questions

Get an answer from our members and SpinTel representatives

Spintel NBN

Details

Compare all 6 SpinTel
Spintel NBN 12/1 (Basic 12)
  • Discontinued

Spintel NBN 12/1 (Basic 12)

4.3
(83)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $64.95$84.95$59.95$59.95
Typical Evening Download Speed 45.0 Mbps90.0 Mbps22.0 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps12 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps1 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Replaced bySpintel NBN 25/5 (Standard 25)
Compare all 6 SpinTel
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(825)
Mint Telecom

Mint Telecom

4.9
(415)
MATE

MATE

4.5
(2,414)
Internode

Internode

4.1
(2,216)
Harbour ISP

Harbour ISP

4.0
(1,449)
OptiComm

OptiComm

4.0
(444)
OntheNet

OntheNet

4.6
(54)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.