Wish there were zero stars
Totally unreliable and incredibly slow (0.01mbs) from day 1. They claimed it was my fault for not having wired connection, circumstances i had explained from day 1. Guess what they offered when i finally got TIO involved. No charge cancellation. Given the was no contract and one of their big selling points was free cancellation, this was salt in the wound. Dont go near them. STARS =Spives Thieves and fools
New Broadband modem
We have experienced dropouts however I think that at the moment it might have to do with so many people at home and overloading the service. It is not at a level that it is driving me mad - not so far!
I also had an issue that I could not resolve by turning the modem on and off. I did have to wait for a couple of days before I could get onto the Service section. When finally called back the service was great and my problem solved.
Both my partner and I were helped over the phone today to fix our long running wifi issues at home. We couldn't of asked for better service! Thank you so much!
Flexible product. support hard to obtain
For some time we have been using their 4G wireless product as our home phone and internet. Great thing. No messing with NBN. Easy set up and use. However for some reason it simply stopped working. It took me some days to get a hold of Spintel. They did not answer their chat. The did not call back when I left my call back number. I called again and this time simply hung on. Was told a 9 min wait. After 1.5 hours I got through. I spoke with Fred and was initially frustrated as the call dropped. However he called back several times and did get a h...old of me. He guided me through making some changes and the problem was fixed. He then tuned the modem slightly and increased download speed by a factor of 5. Quite impressed wirh Fred I was ;-). So.. summary. Dunno why the fault happened. support to hard to get a hold of. Once obtained an excellent result. Overall, just ok.
Extremely Slow Speed
Unfortunately I don't recommend Spintel Wireless Broadband. While they offer lots of data at a good price their claim of high speed, in my situation, is not the case. Early on I noticed slow evening speeds but now this has extended to all day. Maximum download speeds of 2.5mbps down to under 1mbps in the evening. This in metropolitan Adelaide with Optus masts within 1km in two directions. On two occasions Spintel staff have checked and concluded it's down to the service from Optus. As I wait for my Spintel contract to expire I have had to get V...odafone wireless to get some decent speed. More expensive and less data but up to 50mbps download speed and that is who I will stick with. I can't fault the Spintel staff I dealt with, they appeared to try their best. My problem is that Spintel advertise high speed Internet but when not supplying it to me insist I complete the contract or pay a contract termination fee and pay back a bonus credit. On asking they did offer to waive the fee but either way it still works out about the same value.
Hazel - phonr help
Hazel was absolutely fantastic and fixed my problem in 10 minutes and made me the happiest person on earth now I have my internet back. She was amazing
thankyou thankyou thankyou
Spintel is simply the best!
I had been on a Spintel Home Wireless Broadband Plan for a couple of months and everything worked perfectly until a few days ago when I lost my internet connection. I tried various "work-arounds" - all to no avail. In desperation, I contacted the Spintel Support number and spoke to Jhoe, a technical representative, who guided me through the resetting process. As I am hard of hearing, Jhoe had to repeat every second word and I admire his expertise, patience and perseverance. I think he deserves a medal!
Several problems with dropping out for the first 3 weeks, but once I was able to get hold of an operator (which was not easy) they sorted it out perfectly for me, He was very good and patient.
I was more than impressed with the patience that the Call Centre Staff (Hazel) used in solving my problem after experiencing indifferent service today when I tried to connect to the Net. Problem solved , happy customer.
I had connection issues with my Wireless Broadband modem and Hazel expertly took me through it step by step and got it working in no time. Great service. Thanks Hazel.
Spintel offers a great wireless broadband at a reasonable price and the customer service is great! very happy!
They offer a reliable wireless internet and they provide a great service, I have a very good experience with this company and I am happy to recommend it to you all
Was good; now ordinary
- I have a spintel fixed wireless internet service which uses Optus 4G
- when I first got to service, I had 12 mbps down
Am I sure? Yes. I measured it when I first got it and noticed it was the same as my DSL had been.
- it was good for quite a long time; 6 months
- at some point recently, it was throttled to 5 mpbs down
- they told me it was my location, my frequency, etc
- I said, nothing has changed on my end
- website says 'up to 12 mbps' for my service
Fantastic Service and support
Fantastic service.. problem solved, patient technician and I was very impressed as this was was first call for support. I am
Very happy with Spintel and their NBN. Great value and happy to refer to others.
Speed is too slow to access after 6pm in the everying
Spintel Wireless Broadband is so slow (google speed test is 1.02- 4.04 for download, upload is 0.34-0.40) which I have to wait long time for seeing a webpage. Most of the time the monitor showing"page can not be found" . As my landline telephone connected with the internet, when the internet speed to too slow, the telephone doesn't has signal, can not use. Very frustrated.
I used to be Spintel's happy loyal customer for years. Now their Internet quality is awaful.
Contacted them but the operator couldn't be able to solve the problem.
I told t...
- Wireless Broadband
- Verified customer
Very reliable wireless broadband for a very reasonable price. I had an issue logging on to my account but the consultant handled my issue well and problem solved. I would definitely recommend this product.
Amazing 11 out of 10 service!!
Consultant/Technician was very helpful and responsive to our request. She was pleasant over the phone and made the interaction enjoyable during the troubleshooting period. She went well over and beyond in service to fix the fault.
We need it in this world
I have had issues with connection but I don't think it was Spintel fault we lost Optus coverage last weekend and not returned till Monday that included Mobile but have a lot of help in getting my home phone up and running.
- Wireless Broadband
- Verified customer
So bad on so many levels
I don't know which is worse - the product or the service (or lack of).
First the product. I last six months on this plan, where not a week went by without dropouts that required rejigging my settings. By month six (February 2020), even this no longer worked. I had signal around 10% of the time. So I called them, which brings me to the service...
After waiting 20 minutes on hold, they offered the option of a callback. That was three days ago. Skeptical, I also sent a chat message, specifying they contact me when I would be home, after 6pm. Whe...n they eventually chatted back - in the middle of the day - I was at work. By the time I saw the message, they had closed the case, ignoring my specific explanation of the problem (the SIM no longer being recognised as valid). On their status update page, all services were listed as no issues, yet the RVA said - for two days and counting - that there was a nationwide outage. I'd tweet them, but their last Twitter post was in September 2019. Miraculously, when I told them I wanted to cancel my account immediately via chat or I would contact the TIO, I received a confirmation of cancel within ten minutes. I cancelled with nowhere else to go. I am hotspotting from my phone. I am THAT angry. Save yourself! Don't sign up! And if this post gets the same request they send everyone, to privately PM Spintel, rather than have people see their dirty laundry aired, I will goddamn lose it.
Only phone based support. Over an hour wait each time.
They offer no methods of support except for phone based. Every time I call whether it is to update account details, billing inquiries, or technical support, it is minimum 80 minutes wait. They resell Optus Mobile broadband and thus suffer from being second tier, which impacts speed and bandwidth.
Excellent service from Fred - the technical support
We had internet dropout regularly. Fred had promised to call me back at 5pm today. He rang me on the dotted line. Helped me with the connection at an ease.
Questions & Answers
Anyone know the meanings of SpinTel's wireless plans also come with 14 days risk-free guarantee. ?
I purchased the 200GB broadband internet service on 03/Dec, paid for the $160 modem and delivery cost. Try for 7-10days, I was not satisfy, I called spintel to cancel the internet and I will return the modem. I can claim the $160 modem cost back after they receive it as long the modem in the prefect condition. I called Spintel to closed the account and service on 13/Dec. but I received a invoice , and they said I have to pay $25.14 ( 03/dec-12Dec activation fee ).
I believed trial period means no cost of anything.
For our 4G Wireless Broadband service, the 14 days risk-free guarantee means if you are not satisfied with the Wireless Broadband service you can cancel the service anytime in between those 14 days and return the modem to us. Once we received the modem, we will refund the modem charges to your card/account. If there is usage on that period you need to pay for the service (Prorata charges of the selected plan) from the activation date to the cancelled date, this is to avoid the misusage of our service during the 14 days risk-free period.
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