Nothing but Lies
Ordered wifi broadband and voip lines for my business. The only thing good was the sales rep who took the order (ofcourse) since than its been terrible customer service and lies. Its been 9 days since I made the order and was told Ill be getting the modem in 2 business days, havent received anything and every time I call they say its been shipped. Which is a big fat lie as they dont have tracking number and its coming from same city surely it cant take that long! And have no idea whats going on with my VOIP service no response from provising team.. seems like theres just one person working there. Going to cancel my order. Stay away they are not for businesses.
Have had some small issues with the service but always had a quick response to deal with the problem.
Very easy to get in contact with the Company and the staff are always happy to help.
Great Customer Service
New customer to SpinTel. Had a couple of minor issues with setting up the service. These have now been resolved without fuss or stress. If the broadband service matches the customer service, I'll be a very happy customer.
Thanks SpinTel Customer Service
Spintel need a Lie detector installed
Spintel is a micro internet supplier YES you get what you pay for ...4G wireless service good......
but they constant break the rules concerning payment ......with their auto deductions I have had to replace 5 credit cards because the banks computer system detects fraud ..try telling this to Spintel in 3 days I got 3 dishonour charge on my Spintel account this come to $45........Spintel does not keep phone call records updated..they clearly break the ACCC code for delivery of a service...if you have any thing to do with their team in regards t...
Great and friendly service from the girls there. Thanks
Sorted out my internet
problem. Very polite friendlly and competent.
I shouldn't however have to write at least 30 words before you accept my compliments. 10 is plenty.... thank you
It is working very well.
Our experience with Spintel has been very rewarding and we are very happy with the whole product. Advising us of upgraded and better deals would nice. At this stage I have to phone Spintel to find out if they can improve my product.
Happy with the service
I admit i have had the odd problem with the D-Link modem dropping out and more but the Spintel service team have always done a great job sorting out any issue promptly and professionally.
Typically faster than my NBN Broadband service
I ordered the Spintel Wireless Broadband while I was waiting for my 42 Mbps connection to be provisioned. The Spintel service has been so fast and reliable, I'm going to discontine using my NBN and just use the Wireless Service. I used the Google 'Speedtest' service as I don't trust carrier tests, here are the resuls, at the time of writing this review:
Spintel Wireless Broadband: 72.9 Mbps download, 26.7 Mbps download, ms Latency.
NBN Broadband: 42.3 Mbps download, 26.7Mbps download, 25 ms Latency.
Whilst I appreciate I could pay more and ge...t a higer speed for my NBN Broadband it would actually make it higher than my Spintel Wireless Broadband. The 500 GB per month cap fits within my usage, and I don't notice any lag with the attional latency. Additionally, I can take my Spintel Wireless Broadband to my country property and kick on where I left off in the city. So all in all the Spintel service works well for me. It may not be the right service for users that want very high data or very low latency. If 4G Wireless Broadband is this good 5G Wireless Broadband is going to put some NBN providers out of business.
Product perfect for my needs. Customer service has been brilliant. Everything is simple. A refreshing telco experience.
Product works as described. Process has been straightforward and simple. Customer service have gone over and above with my out of the box request. It's so refreshing to deal with a team that care.
The service is Amazing. The product team, service teams helped in nbn setup and fixing nbn box issues. I would strongly recommend spintel to anyone who would need a quality service with better price.
"Worst ever service"-"Don't fall into the trap"
I have signed up for wireless HIGH SPEED!! wireless broadband service with 6 month contract. Next minute they took $160 for the modem and the delivery charges. After three days I got the modem on hand (Even they have delivered on Saturday-FAST SERVICE!!). I was so excited to get connected. I have connected the modem and got the download speed of 0.03Mbps. I was shocked and called the customer service. Then they informed that, my service starts from Monday on wards (Labour Day -Public holiday). Then they took another $63.41(Monthly charge+DELIVE...RY CHARGE (I don't know what they DELIVERED in between!!) on the same day before they provide any service. After that, I got the same speed 0.03Mbps. Again I have contacted the customer service, then they asked to me to do some changes in the modem. But no improvement. Then they informed that, because of public holiday they didn't have the proper technical person to solve this, so it will get fixed the very next day. Around 10 AM next day, I got the email saying that, there is no fault found from their end. The issue is either the EQUIPMENT (The MODEM supplied by them) or wiring (it is WIRELESS BROADBAND- I don't know where is the WIRING!! comes from). I have contacted again, they couldn't fix my issue and they agreed to close my account and promised me for the refund (In case you are not satisfied their service, you can cancel within 14 days and they will refund all the money). Still I am fighting for my money. Please don't fall into this trap---be aware. I want to give ZERO star, but the option is not available in the product review.
Spintel is effortless
Easy to get through on phone to transfer NBN . Was advised of a wait for connection but not that long.
Great pricing and possibly the most competitive .
Very helpful , intelligent and respectful staff.
Had small issue getting VOIP working & a quick call resulted in prompt solution.
Not much else to say but a refreshing change to 2 other providers that preceded Spintel
- Verified customer
Yes I have had times where my internet was not reliable. But they been fixed .straight away. The staff are very competent. Overall I'm very happy with the service spintel
Review collected in partnership with SpinTel
Very happy with this service
All very good, great price, have suggested this service to a number of friends
my old isp was faster but with this still can netflix steam browse and do updates in the background.
Wireless is better than ADSL
Works as good as ADSL but does not tie me to a wall socket.
Does not pay Telstra for something I do not use.
Also, Telstra - "could not find" a landline connection to my premises when I swapped ISPs despite having had an ADSL service for years at this site.
NBN as good as was promised, 4 commuters WIFI extender all up and running,1 phone call very helpful and clear, very pleasant and operator,2 mob's change over to them as well + land line. All I can say more is the WED site is really great, easy to use, feel's like you have control of every part of the acc at your finger tips
Great Service from SpinTel
It's been almost two months since we have had the Wireless Broadband from SpinTel (using the Optus Network). For a wireless service, we get reasonably good speed about 99% of the time, and have been completely satisfied with the product.
We had our first unscheduled outage today. I called up SpinTel and Amy from customer support stayed with me until the issue was resolved - we went through the whole issue detection cycle and found that there was a problem with the tower. She did have to contact Optus to get the tower reset, but called me back once that was done.
So from a product and service perspective...... well done SpinTel. Can't ask for much more.
Steer clear of this mob. Useless service and waste of money!
Can't steam a movie, drops out all day, slow when it does work. It took 2 months to get the modem work as it constantly dropped out. Its improved with a formware uodate by no means is reliable. Waste of time and money. Stay away from this mob.
Didn't work for me...worldmax tv and fire stick doesn't even start. Maybe due to location but yep not for me
Connection is not reliable, drops most of the time. Tech staffs tried all their best to help but still couldn't fix..my only source of entertainment not working ...not good. I had similar product with another ISP amazingly it was so perfect. I may have to go back...
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