Work on the kitchen was goog
But don't go back for a little job after that because they are not interested we have been trying for 15 months for them to do a little job.
January 5th 2018 Update: Would not go back to them
The first work on the kitchen was good but do not go back to them for any other little jobs as [name removed]
will just give you the run around say yes even give you a quote in writing but try to any further and you will get NO where they are only interested in big jobs with big $$$$$$$.
Company moves the Goal Posts after sign up.
Everything was fine when we first contacted and met the salesmen from Splendid Kitchens. Infact they were excellent and couldn't spend enough time in helping us design a Kitchen, Storage Area, and Bathroom Vanity. Indeed this is the area they excelled and why they managed to get more than one star and obtained our business.
From there on in things started to go bad. First realisation was when they wanted to change our storage doors from having a recessed handle system to small handles.... Structural reasons they claimed. Then the center...piece of our kitchen.. A small walk in Pantry and the only reason we signed up, Had the design changed after we paid our deposit...This time they claimed the fridges were too big allow the small walk in Pantry be built the way we had designed. After everything was fitted and our large fridge and freezer were installed I realised that there was at least 250ml of room extra for the Pantry, which may not seem like a lot, but in Kitchen terms it is. For some stupid reason I believed these excuses and now realise they were nothing but simple cost saving measures on their part. Especially the recessed handles on the storage area. To top it all off after a 12 day wait to have our splash back fitted, which actually didnt bother us to much... on the exact same day it was fitted we had a phone call asking when we would pay. Within 8 days we had a letter threatening legal action. I always figured that 14 days within completion was the standard procedure with these matters. I am intending to wait the full 14 days as I dont feel like paying straight away for the above reasons. So to sum up... only use this company if you are prepared for the cost saving changes on their part after you paid your 90 pct of the Total. I felt after paying 90 pct, that living with the changes was better than chasing the best part of 14K. Rock and a hard place is the term I think is most often used. Beware this company... it's the only bad experience I've had in my 200K plus renovation. Friendly capable salesmen and good reception staff. Changing vital parts of the Kitchen and Storage after 90pct of total was paid.
Questions & Answers
I’m finding the project management of our ‘splendid’ kitchen quite unreliable. Long gaps with no work, then tradespeople expecting access at short notice, not turning up and not advising they aren’t coming. Is this a common experience or are we unlucky?
I am surprised. I had very smooth dealing with them. They finished my work in 3 days. I am pretty satisfied. I suggest you contact them and explain. I am sure they will do something to compensate.
Thanks Nitin - it’s 9 days since our old kitchen was demolished and no end in sight. For a small apartment kitchen with nothing fancy. Glad yours went well, maybe they’re inconsistent or you had a different project manager. I have had multiple conversations with pm but he seems unable/unwilling to properly organise our project. Have also contacted the designer, and accounts staff.
Get an answer from our members
Other Kitchen Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.