Our new kitchen was installed by Splendid kitchens in three days. They came on time and were a good team. We are happy with the installation. We weren't told initially that we wouldn't have hot water for 3 days which was a bit of a problem! Although we knew we would do the tiling at a later date we didn't expect there to be such big holes in the walls after the electrician moved some of the switches.
Beautiful new kitchen & laundry
Our new kitchen and laundry look fantastic and we couldn't be happier.
The team at Splendid were friendly, helpful and very approachable and worked with us to create a design to suit our needs and budget. They happily made all of the alterations we requested and answered all of our queries and questions throughout the whole process.
The installation did take a lot longer than we were told it would but the project manager did constantly keep us up to date with the progress of our project.
In the end it was worth the wait and we now have a functional and beautiful kitchen in which we can enjoy cooking and entertaining.
Love my new kitchen
We had hassle free installation of our kitchen. From first appointment, design , to installation, everything went smoothly. A reasonable, competitive price, and a good showroom too. Kitchen is not only functional, but modern and just what we were looking for. I would recommend Splendid Kitchens to anyone who is wanting to install a new kitchen.
Functional, smart and modern looking.
I only wish I had made the island bench bigger. I was talked out of a bigger bench.
Company moves the Goal Posts after sign up.
Everything was fine when we first contacted and met the salesmen from Splendid Kitchens. Infact they were excellent and couldn't spend enough time in helping us design a Kitchen, Storage Area, and Bathroom Vanity. Indeed this is the area they excelled and why they managed to get more than one star and obtained our business.
From there on in things started to go bad. First realisation was when they wanted to change our storage doors from having a recessed handle system to small handles.... Structural reasons they claimed. Then the center...piece of our kitchen.. A small walk in Pantry and the only reason we signed up, Had the design changed after we paid our deposit...This time they claimed the fridges were too big allow the small walk in Pantry be built the way we had designed. After everything was fitted and our large fridge and freezer were installed I realised that there was at least 250ml of room extra for the Pantry, which may not seem like a lot, but in Kitchen terms it is. For some stupid reason I believed these excuses and now realise they were nothing but simple cost saving measures on their part. Especially the recessed handles on the storage area. To top it all off after a 12 day wait to have our splash back fitted, which actually didnt bother us to much... on the exact same day it was fitted we had a phone call asking when we would pay. Within 8 days we had a letter threatening legal action. I always figured that 14 days within completion was the standard procedure with these matters. I am intending to wait the full 14 days as I dont feel like paying straight away for the above reasons. So to sum up... only use this company if you are prepared for the cost saving changes on their part after you paid your 90 pct of the Total. I felt after paying 90 pct, that living with the changes was better than chasing the best part of 14K. Rock and a hard place is the term I think is most often used. Beware this company... it's the only bad experience I've had in my 200K plus renovation. Friendly capable salesmen and good reception staff. Changing vital parts of the Kitchen and Storage after 90pct of total was paid.
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Questions & Answers
I’m finding the project management of our ‘splendid’ kitchen quite unreliable. Long gaps with no work, then tradespeople expecting access at short notice, not turning up and not advising they aren’t coming. Is this a common experience or are we unlucky?
I am surprised. I had very smooth dealing with them. They finished my work in 3 days. I am pretty satisfied. I suggest you contact them and explain. I am sure they will do something to compensate.
Thanks Nitin - it’s 9 days since our old kitchen was demolished and no end in sight. For a small apartment kitchen with nothing fancy. Glad yours went well, maybe they’re inconsistent or you had a dif...ferent project manager. I have had multiple conversations with pm but he seems unable/unwilling to properly organise our project. Have also contacted the designer, and accounts staff.
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