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Sportsmans Warehouse

Sportsmans Warehouse

Online store, Physical store
3.5 from 17 reviews

Reviews

3.5

17 reviews
5
(10)
4
(0)
3
(0)
2
(2)
1
(5)
  • Product Quality
    4.5 (4)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    4.8 (4)
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Nathan

Nathan

  • 2 reviews

Poor communication

published

I purchased a pair of brooks from the online store which came and were faulty. I have tried to contact them several times via phone and email but are unable to get a replacement or refund for the faulty shoes.

Product Quality
Shipping
Constructive

Constructive

  • 3 reviews
  • 2 likes

Missing part of order no refund

published

Missing part of order, raised 2 tickets with them, they ignored my email, asked for partial refund via PayPal. Very unhelpful and dishonest. Would not recommend dealing with them to anyone

Return Claim MadeNo
Daniel B.

Daniel B.Sydney, NSW

Sports warehouse Recovery

published

I ordered premier league soccer ball online, it didn’t arrive. I sent one email and Carlo sorted it out immediately and they removed the freight cost. I then wanted to order another product and I sent one email and Carlo called me and took the order over the phone. Extremely happy with the level of service especially after the mishap. Excellent customer service sports warehouse.

Product Quality
Shipping
Return Claim MadeNo
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Tanacus

TanacusFar North Queensland, QLD

  • 4 reviews
  • 1 like

Read the reviews after I ordered and I got nervous!

published

For me, everything went to plan. I was emailed my order confirmation (via my Spam folder) and I was given a delivery timeframe. There were no issues with my order, though the packaging was slightly damaged (maybe during transit). The item is what was described and arrived ahead of the specified timeframe. I was satisfied with my first order with them and I would order again.

Product Quality
Shipping
Return Claim MadeNo

Avoid at all costs

published

I bought a pair of shoes through the website. Money came from my account but I didn't receive any email confirmation of purchase or tracking number. They didn't arrive after 2 weeks. Emailed them - they told me it was a "system error" and they couldn't fulfill my order.

Waited for 7 days and got the wrong order delivered

published

I order 2 pairs of sneakers on black friday with express postage. I hadn't received any dispatching notification even 6 days post order, so I rang them and spoke to someone that said oh we only have 1 of the 2 shoes you paid for in stock, bit they offered an alternative to try. I received them 5 days later and both shoes were not what I ordered or agreed to.
I have emailed and called many times in the last 4 days trying to return them and I can't get hold of anyone.
Terrible service and waste of money and time!

Would not recommend

published

Placed an order 7 days ago and still not have received any notification that my items have shipped. I have emailed the company 3 times and tried calling numerous times a day with no response. I will be contacting Paypal to try to get my money back.

Would not recommend ordering from this company.

EXCELLENT

published

I made a purchase online but some of the items weren't available. I was contacted by a person named Carlo who went above and beyond to solve the problem. I have a lot of experience with online shopping and I've never dealt with someone so easy going and eager to please. For the first time ever I felt like I was dealing with an actual person and I was treated like an actual person and not just a number. I got a great deal on the items I purchased and I'm super happy with the whole experience. From now on sportsmans warehouse is the only sporting goods business I'll deal with. I recommend these guy's 100%

Product Quality
Shipping
Return Claim MadeNo

Great service

published

Absolutely enjoyed my experience with Sportsmans Warehouse Fyshwich,
great service and treated me like I was a professional player. I am very happy with the bat and I 100% recommend Sportsmans Warehouse Fyshwich to anybody wishing to buy sport equipment.

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Sara

SaraCanberra

  • 10 reviews
  • 4 likes

$2000 trampoline and no commitment

published
Walrus

WalrusSydney

  • 5 reviews
  • 1 like

Excellent online service

published

Placed an online order of 2 pair Asics gel trigger sports shoes at a greatly reduced price including free delivery. Order placed Monday morning and received my delivery in 2 days via courier service absolutely thrilled with the professional and fast service, highly recommend this company.

RugbyVet2018

RugbyVet2018

  • 2 reviews

They sell Addidas rugby boots, but they dont sell replacement studs for these boots.

published
Julie S

Julie SSouth Australia

  • 7 reviews
  • 6 likes

Fast delivery, product as described.

published

Wasnt sure about this company at first as i hadnt bought anything thru them before. Pleasantly surprised. Fast delivery. Ordered on Tuesday afternoon, delivered Thursday morning to a rural address. Great customer service.

jack

jackMount isa

  • 3 reviews
  • 1 like

best service

published

been purchasing from them for nearly two years. prompt delivery. no messing around , genuine stuffs. helpful customer service. look like a family run company. all good to me

Shannon

ShannonCanberra

Outstanding service

published
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Service PLUS

published

I went into the Sportsmans Warehouse store in Gungahlin looking for a heart rate unit, for the girlfriend. The store manager served me and was spot on with the info he provided. They actually transferred one in from one of their NSW stores as they had just sold out of the particular unit I was after. The stock arrived within 24 hours. OUTSTANDING.....

reddog

reddogACT, 2606

Awesome people

published

Been to Sportsmans Warehouse-Fyshwick store, the guy( think his name is [name removed]) has impeccable knowledge about exercise products, was so patient, spent almost 30 min with me explaining merits and demerits of all treadmills and left the choice with me to choose. Finally I have selected Bodyworx JI2060, I am very happy with my selection..really good treadmill. Thanks a lot guys..
Exceptional customer service, knowldgeful staff

Questions & Answers

Sandra D.

Sandra D.asked

Sportsmans Warehouse

Can I have a phone number ?????

No answers
Sandra D.

Sandra D.asked

Sportsmans Warehouse

Where is a shop or warehouse I can return a ladies top

1 answer
3m3n3m
3m3n3m

Do you have an internet connection? If you do.. What you do is go to this search engine called Google and type in sportsman's warehouse contact.

Sandra D.

Sandra D.asked

Sportsmans Warehouse

Is there a shop in Melbourne I can Actually visit

2 answers

I don't know I'm in Qld. I still haven't heard back from them regarding my return and refund. I will be contacting the ACCC next week. DO NOT BUY FROM THEM.

Sandra D.
Sandra D.

I Already bought from then big mistake

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