I purchased a pair of brooks from the online store which came and were faulty. I have tried to contact them several times via phone and email but are unable to get a replacement or refund for the faulty shoes.
Missing part of order no refund
Missing part of order, raised 2 tickets with them, they ignored my email, asked for partial refund via PayPal. Very unhelpful and dishonest. Would not recommend dealing with them to anyone
Sports warehouse Recovery
I ordered premier league soccer ball online, it didn’t arrive. I sent one email and Carlo sorted it out immediately and they removed the freight cost. I then wanted to order another product and I sent one email and Carlo called me and took the order over the phone. Extremely happy with the level of service especially after the mishap. Excellent customer service sports warehouse.
Read the reviews after I ordered and I got nervous!
For me, everything went to plan. I was emailed my order confirmation (via my Spam folder) and I was given a delivery timeframe. There were no issues with my order, though the packaging was slightly damaged (maybe during transit). The item is what was described and arrived ahead of the specified timeframe. I was satisfied with my first order with them and I would order again.
Avoid at all costs
I bought a pair of shoes through the website. Money came from my account but I didn't receive any email confirmation of purchase or tracking number. They didn't arrive after 2 weeks. Emailed them - they told me it was a "system error" and they couldn't fulfill my order.
Waited for 7 days and got the wrong order delivered
I order 2 pairs of sneakers on black friday with express postage. I hadn't received any dispatching notification even 6 days post order, so I rang them and spoke to someone that said oh we only have 1 of the 2 shoes you paid for in stock, bit they offered an alternative to try. I received them 5 days later and both shoes were not what I ordered or agreed to.
I have emailed and called many times in the last 4 days trying to return them and I can't get hold of anyone.
Terrible service and waste of money and time!
Would not recommend
Placed an order 7 days ago and still not have received any notification that my items have shipped. I have emailed the company 3 times and tried calling numerous times a day with no response. I will be contacting Paypal to try to get my money back.
Would not recommend ordering from this company.
I made a purchase online but some of the items weren't available. I was contacted by a person named Carlo who went above and beyond to solve the problem. I have a lot of experience with online shopping and I've never dealt with someone so easy going and eager to please. For the first time ever I felt like I was dealing with an actual person and I was treated like an actual person and not just a number. I got a great deal on the items I purchased and I'm super happy with the whole experience. From now on sportsmans warehouse is the only sporting goods business I'll deal with. I recommend these guy's 100%
Absolutely enjoyed my experience with Sportsmans Warehouse Fyshwich,
great service and treated me like I was a professional player. I am very happy with the bat and I 100% recommend Sportsmans Warehouse Fyshwich to anybody wishing to buy sport equipment.
$2000 trampoline and no commitment
I put a deposit on a $2000 trampoline after an aggressive sale at SW gungahlin. The service fellow promised delivery and assembly but I had to complete sale by certain date. He also led me up garden path that my ‘points’ would pay for an accessory I really wanted.
SW hassled me and hassled me leaving messages to complete sale by certain date so I raced in and a customer service lady had no idea about my order. She also told me I barely had any ‘points’ and couldn’t purchase the accessory unless I paid $149. She then informed me the trampoline...
Excellent online service
Placed an online order of 2 pair Asics gel trigger sports shoes at a greatly reduced price including free delivery. Order placed Monday morning and received my delivery in 2 days via courier service absolutely thrilled with the professional and fast service, highly recommend this company.
They sell Addidas rugby boots, but they dont sell replacement studs for these boots.
Bought a pair of Addidas soft ground rugby boots on the 13/04/2018 at Sporstmans Warehouse, two studs fell out on the first use of the boots, went back to Sportsmans Warehouse (Canberra) to be told that Sportsmans Warehouse dont sell the replacement studs for these boots or the stud tool (this tool was meant to come with boots but was apparently stolen from the box). I was told to contact Addidas directly to get them, have spent hours trying to find the studs online, this type of super lightweight aluminum stud usually get replaced every year, ...so if selling the boots they should have to also sell these studs. Credit to the staff though who completely understood my frustration and then provided two studs from a display pair to get them up and running again, well at least until the next stud goes. Next time the temptation will be to buy the boots online from the same person that sells the replacement studs. Still waiting on phone call from Sportsmans Warehouse to get the stud tool which was meant to be provided with the boots. Regards
Fast delivery, product as described.
Wasnt sure about this company at first as i hadnt bought anything thru them before. Pleasantly surprised. Fast delivery. Ordered on Tuesday afternoon, delivered Thursday morning to a rural address. Great customer service.
been purchasing from them for nearly two years. prompt delivery. no messing around , genuine stuffs. helpful customer service. look like a family run company. all good to me
I purchased a large trampoline online from Sportsmans Warehouse. I had requested delivery as part of the purchase and within 24hrs had a call from one of their staff to organise delivery. He asked whether the trampoline was a Christmas gift for the kids and whether they knew about it. When we confirmed they didn't know, he offered to bring it around at 8.30pm, after their bedtime to keep it a surprise. When delivered, he gave my husband lots of help and guidance on set up (including suggesting a YouTube video) and followed up with us via text t...he day after to offer to sign us up to their loyalty program and put the purchase against it to get us credits in the system. The staff member went above and beyond to help us with the purchase and I couldn't be happier with the level of service and support we received.
I went into the Sportsmans Warehouse store in Gungahlin looking for a heart rate unit, for the girlfriend. The store manager served me and was spot on with the info he provided. They actually transferred one in from one of their NSW stores as they had just sold out of the particular unit I was after. The stock arrived within 24 hours. OUTSTANDING.....
Been to Sportsmans Warehouse-Fyshwick store, the guy( think his name is [name removed]) has impeccable knowledge about exercise products, was so patient, spent almost 30 min with me explaining merits and demerits of all treadmills and left the choice with me to choose. Finally I have selected Bodyworx JI2060, I am very happy with my selection..really good treadmill. Thanks a lot guys..
Exceptional customer service, knowldgeful staff
Questions & Answers
Can I have a phone number ?????
Where is a shop or warehouse I can return a ladies top
Is there a shop in Melbourne I can Actually visit
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