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Sportsmans Warehouse Online store

Sportsmans Warehouse Online store

2.7 from 10 reviews · View Statistics
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Reviews

2.7
10 reviews
5
(4)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    4.7 (6)
  • Return Claim MadeYes (1) · No (4)
  • Shipping
    4.8 (6)
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Next

***Avoid This Seller *** Buyer Beware - No Customer Service

published

I Purchased a pair of Asics Gel-Kayano in the wrong width by mistake. I asked about the return policy and received no response. Do not buy from this seller.

Product Quality
Shipping
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Angelo Rimban
Angelo RimbanCanberra 2600, ACT

Great product

published

I have received my Bahe yoga mat, I’m super happy with the product quality. Shopping and scrolling through their site is pretty easy and delivery of the product was quick. I’m happy with my purchase! Thanks!

Product Quality
Shipping
Incentivised Review No
Nathan
Nathan
  • 3 reviews

Poor communication

published

I purchased a pair of brooks from the online store which came and were faulty. I have tried to contact them several times via phone and email but are unable to get a replacement or refund for the faulty shoes.

Product Quality
Shipping
Incentivised Review No
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Constructive
Constructive
  • 3 reviews
  • 2 likes

Missing part of order no refund

published

Missing part of order, raised 2 tickets with them, they ignored my email, asked for partial refund via PayPal. Very unhelpful and dishonest. Would not recommend dealing with them to anyone

Incentivised Review No
Return Claim MadeNo
Daniel B.
Daniel B.Sydney, NSW

Sports warehouse Recovery

published

I ordered premier league soccer ball online, it didn’t arrive. I sent one email and Carlo sorted it out immediately and they removed the freight cost. I then wanted to order another product and I sent one email and Carlo called me and took the order over the phone. Extremely happy with the level of service especially after the mishap. Excellent customer service sports warehouse.

Product Quality
Shipping
Tanacus
TanacusFar North Queensland, QLD
  • 4 reviews
  • 1 like

Read the reviews after I ordered and I got nervous!

published

For me, everything went to plan. I was emailed my order confirmation (via my Spam folder) and I was given a delivery timeframe. There were no issues with my order, though the packaging was slightly damaged (maybe during transit). The item is what was described and arrived ahead of the specified timeframe. I was satisfied with my first order with them and I would order again.

Product Quality
Shipping

Avoid at all costs

published

I bought a pair of shoes through the website. Money came from my account but I didn't receive any email confirmation of purchase or tracking number. They didn't arrive after 2 weeks. Emailed them - they told me it was a "system error" and they couldn't fulfill my order.

Incentivised Review No

Waited for 7 days and got the wrong order delivered

published

I order 2 pairs of sneakers on black friday with express postage. I hadn't received any dispatching notification even 6 days post order, so I rang them and spoke to someone that said oh we only have 1 of the 2 shoes you paid for in stock, bit they offered an alternative to try. I received them 5 days later and both shoes were not what I ordered or agreed to.
I have emailed and called many times in the last 4 days trying to return them and I can't get hold of anyone.
Terrible service and waste of money and time!

Incentivised Review No

Would not recommend

published

Placed an order 7 days ago and still not have received any notification that my items have shipped. I have emailed the company 3 times and tried calling numerous times a day with no response. I will be contacting Paypal to try to get my money back.

Would not recommend ordering from this company.

Incentivised Review No
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EXCELLENT

published

I made a purchase online but some of the items weren't available. I was contacted by a person named Carlo who went above and beyond to solve the problem. I have a lot of experience with online shopping and I've never dealt with someone so easy going and eager to please. For the first time ever I felt like I was dealing with an actual person and I was treated like an actual person and not just a number. I got a great deal on the items I purchased and I'm super happy with the whole experience. From now on sportsmans warehouse is the only sporting goods business I'll deal with. I recommend these guy's 100%

Product Quality
Shipping
See all Sportsmans Warehouse reviews

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