I purchased a pair of brooks from the online store which came and were faulty. I have tried to contact them several times via phone and email but are unable to get a replacement or refund for the faulty shoes.
They sell Addidas rugby boots, but they dont sell replacement studs for these boots.
Bought a pair of Addidas soft ground rugby boots on the 13/04/2018 at Sporstmans Warehouse, two studs fell out on the first use of the boots, went back to Sportsmans Warehouse (Canberra) to be told that Sportsmans Warehouse dont sell the replacement studs for these boots or the stud tool (this tool was meant to come with boots but was apparently stolen from the box). I was told to contact Addidas directly to get them, have spent hours trying to find the studs online, this type of super lightweight aluminum stud usually get replaced every year, ...so if selling the boots they should have to also sell these studs. Credit to the staff though who completely understood my frustration and then provided two studs from a display pair to get them up and running again, well at least until the next stud goes. Next time the temptation will be to buy the boots online from the same person that sells the replacement studs. Still waiting on phone call from Sportsmans Warehouse to get the stud tool which was meant to be provided with the boots. Regards
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