- Online store
- Verified customer
Worst Customer Service I have experienced
Purchased Two items within minutes of each other.
I was emailed and advised one of the items was not in stock, on which I had emailed and requested an immediate refund..... and then was advised I would receive the item. Appears just some confusion at the store and was fast around their communications.
The second item was where the unprofessional behaviour started, I had emailed a couple of times and requested for a different item of the same price immediately after the order. I did not receive any responses (unusual from the previous respons...es on the first item) and when I had called the store, a young man answered and was extremely unprofessional . He said and I quote, "Its your fault from ordering the wrong item" and "I cannot guarantee you a refund if the item is returned un-opened- even if I refused the delivery" and "I shouldn't expect that they monitor their emails all day" he had advised the item was already couriered and there is no way to track the item. This was puzzling cause I was emailed the tracking number from the same person at the same company. End result was frustrating. Customer service was extremely unhelpful and there are many other online stores that will be a lot more accommodating. Not Recommended!!!
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