Reviewer Photos & Videos
I have been using Spotify since it launched in Australia and switched to premium not long after. The app keeps getting better and better now that it is getting all the desktop features. The catalog keeps expanding and it is the best way to find new music. The personalized functions like the Discovery and the New Release Radar playlists are the best features.
My Account was easily broken into
Someone had broken into my account, changed my password and changed my email. I had to contact Spotify to give me back the access to my account. My questions on why/how has someone so easily broken into my account, without me even receiving the password change email with a link, was pushed under the rug, I was told: "This can happen due to the apps and websites that can have access to your device and account information." - DUH - spotify !! and Spotify is the only app I use. "Nothing to worry now.."
Overall even though they state account secur...
Get charged for a product you don’t receive.
Started out great, premium for months. Then didn’t use it for a couple of weeks and Premium was gone. Though they were happy to take my money. And no account is not pending. Did the change passwords, tried to sign in with and without Facebook and was told that an account isn’t connected to Facebook. Then On my Facebook page it is. Seems to be a problem with Spotify. As I followed to the letter all suggestions on Spotify support page. Even more frustrating is there seems to be no way to retrieve my playlists etc. Just chasing my tail. A total rip off.
Great Music Streaming App, With Minor Flaws
This is s nicely streamlined and very easy to use music app - intelligently put together. It's very easy to create playlists and sample new music, or find almost any music you want. The free subscription includes ads - you get what you pay for - and a paid subscription gives you everything; no silly tiers involved.
What are the cons?
1) I've heard the playlists described as "bland emotional wallpaper" and thats a fair call - they are easy listening but not very interesting
2) Think the playlists have been written by teenagers - there are some j...
The Kmart of music streaming
Spotify is like the K-Mart of music streaming - from the outside it looks like it’s got everything and at bargain prices. But once you’ve spent more than 10 minutes with it, you’ll realise there’s a lot of things missing, and what they do have is kind of crappy. For me, the gaps in its music library are what killed my premium subscription. Apple Music has less gaps in its library. Which says it all...
Account got hacked & was resolved within 5 minutes
My account got hacked awhile ago & I didn't realise that it did as I thought it was just my dad using it. My playlist got deleted one by one, and my friendlist got replaced over time. I didn't really realise it as it was done very very slowly & I am not a frequent Spotify user. Anyways, I contacted them via the online customer service. I thought it would take days but it got resolved in the matter of minutes. I am very impressed with their service!
- Verified customer
Google home mini Offer was a scam!
If you want to see how many people in Australia reported issues with the Free Google Home Mini Offer, look at here (and there is not even an answer from Spotify).
To whom who do not know about this, Spotify advertised that you get a free google home mini when you subscribed for a family membership.
I was charged $79 by Google, cancelled my offer, and called google and chatted with Spotify and at the end, they said there is nothing ...
Crappy customer service
Signed up for a family account with a free Google Home mini... too good to be true, cause the link doesn’t work and both Google Store and Spotify are not willing to send me a new link or provide me with a code to get the 79 dollar discount. I’ll go back to Apple Music because I don’t like to pay for a company telling me lies.
Worst customer service ever
signed up for the family account, was promised a free google home mini. but instead got charged it. called up to open a dispute they said it was not their problem and have to chase it up with the third party. so they failed to promise their promotion and i have wasted 3 days of my life trying to solve this issue
Inability to view or edit account details in App or switch off settings?!
Being able to view your account its details or the debit set up is extremely hard to find an unfriendly and personally I feel the telecommunication ombudsman of Australia or New South Wales should be finding this company and they should be correcting this instantly so one can see your account details re money & after switching it off, you are continuing to bill me!
What a load of crap
I bought Spotify premium to download music on my mobile phone to play it back when I’m offline. First it can’t download anything because it’s too slow. After hours of searching, i fount I had to log out and then log back into my account. Now i can’t play any of the music that I’ve downloaded. The app is lousy, and I want my money back.
Spotify charged me despite cancelling my free trial before the end date and won't refund my money
I canceled my premium trial before end date and was charged anyway,was then told I had to pay it first then Id be refunded but they didnt. Cant contact anyone to do anything about it and to make it worse, I didnt even get to enjoy the premium features during my apparent 'free' trial.
Love it but with one exception
This is a fantastic streaming service but with one glaring issue in my opinion, and that is due to the fact that we cannot pay an extra $5 or so to gain access to lossless streaming which should be a given nowadays considering how cheap data is. In saying that though its not for everyone but it would convince me to give up my CD collection if I could stream in the same quality without compromises
Honestly, the only reason why I've still retained my Spotify account is to look back on the variety of songs I've collected in the past. Due to the amount of songs I've amassed, deleting the account would be a waste and surprisingly, I can't transfer the playlist to another music streaming app. I don't mean this as the actual songs, just the names/artists. But that's not even the worst of it. The search system is flawed, I expect to be able to search playlists with the exact name as what I put into the search bar, however it seems to give me ev...erything that has similar words/wording. I could search "Tom's collection of songs" and have results for "Tom", "Collection", "of" and "songs" plus the other random combinations of these words. If I search something and there are no results, Spotify should just tell me instead of showing me random, irrelevant crap. Since I have two separate Spotify accounts, I tried to use one to follow the "public playlist" of the other. I tried searching for my other account, nothing was there? I tried searching for my "public playlists", nothing was there? Just a bunch of irrelevant crap that doesn't match with my search phrase. If I include symbols in my playlist or my search phrase, (e.g. Dark//Tunes) I expect those to be accounted for in my search, not simply grabbing the two words and searching for relevant items. The symbols are important and very much relevant too! What's the point of having "public playlists" that others can follow, if they can't find it in the first place? Their website is also misleading with separate "Premium" and "Upgrade" links. I originally thought that my playlists weren't being published since I wasn't either Premium nor possessed an "upgraded" account, but it seems that they both lead to the same webpage... It also doesn't state that one must own a "Premium" account to publicize playlists. SO... why can't I find my own playlists? And thing is, there would not be this problem if I could just export my playlist in the first place.... Honestly, this service is a joke, there are plenty of better alternatives out there and I would recommend trying everything first and leaving this as a last resort.
- Verified customer
Keeping the whole family happy with a family account
We have a family account, which allows us to all have music and playlists downloaded on our phones. The music selection is good, and rarely are there albums I'm looking for but can't find. Definitely worth the paid account for ability to download onto device for when offline and lack of ads.
Have listened for an hour and not one of my Favourite Songs got played! Tried My Playlist and same. What is the point of having playlists if Spotify are just going to keep playing the songs it deems I should listen to. When I first downloaded the app it was excellent and did play all my selected songs. But somehow with subsequent updates this is no longer happening. Have therefore removed the app. And am glad I didn't try the Premium option after having read some of the other reviews.
Questions & Answers
I need to suspend my account for 5weeks, is it possible? And if suspended will I have to start my playlist again?
I am enjoying spotify, it's just what i need at present.
Sorry, I can not speak to Spotify's policies and procedures. I suggest you ask Spotify.
I did look on the Frequently Asked Questions page and could not find an article pertaining to your question. So I suggest you go to this page;
and contact Spotify directly about this.
Signed up for 'free' Spotify and now I've been charged 9.99 Pound. Did I miss something, is this an ongoing cost?
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