Reviewer Photos & Videos
No proof of purchase - No exchange
Be aware of this business. We purchased Savouy bedding which is sold exclusively by Spotlight. Paid cash and could not remember the exact date. Went to exchange and was refused as we did not have proof of purchase. Product is in re-sellable condition. We had also had a quote to supply and install curtains into our new home. Will not be shopping at this retailer ever again. BUYER BEWARE!.
- Verified customer
Favourite store for fabrics and craft!
Spotlight online is fantastic as they offer Afterpay which I use a lot.The stores are also great,there’s so much to choose from,in fabric,sewing machines,craft items,curtains,housewares etc!Ive bought heaps there and the best thing is if you join as a VIP(it’s free!!!)you get huge specials!!!
Don’t ever buy custom made blinds from Spotlight
I now know why I had to pay in full before Spotlight delivers and installs your blinds. They take your money and don’t give a damn about the blinds that are the wrong size, made back to front and are not what the consultant measured and quoted for. I will never used spotlight to measure and quote for window covers, If I had known the blinds would turn out as they did, I would never have accepted their quote. Pay a little more if you have too, but never buy from Spotlight
made to measure??? Joke!
Made to measure? Came to measure 2x! And blinds still do not fit. Now no one wants to talk to me.
They took the money and that is it...No customer service at all
it took them 3months to make them, than another 3weeks to book 2 man to install it and by the end came only one. He scratched the walls, blinds do not fit and they are crooked.
Not happy and no one is answering
Disappointing and upsetting
I wanted to purchase blinds and had sales person come out to measure and give a quote. At the time I was still unsure because all I was given were swatches of colours And never able to see photos of what they will look like. Then later I asked for the salesperson to return because of question measurements that were taken but also I still was clear because I could visualise them. I paid half the amount of $1250 and when called that the order was ready I tried to make an appointment for them to install however was told I needed to pay full amount.... I went into the store and spoke to the register lady for curtains informing her of my concerns of paying the full amount when they hadn’t been installed and what if I didn’t like them. She assured me that if I didn’t like them I could get me money back. So I went along with it. In the day of installment they looked good and it was quick. The guy left and I thanked him. When I returned to the bedroom I looked closer and the pellets or now I know cassettes were made of plastic which I wanted material. I was very upset and went Into the store to find out what has happened. I had to make another appointment with the salesperson for another week to come back to the house to sort the problem out. What resulted from his visit was that he could order me pellets for $750. That is would not be refunded from the ones I didn’t ask for but another cost and that I would just have to throw them away. I have been very upset and disappointed especially with the amount of money spent with a total of $2500 not being 100% happy. I am going to speak to the Manager on Tuesday and see if we can sort this out. They tried to sell me that they looked alright but if that’s what I have to accept that “they will do” is not good enough in my understanding. I want what I paid for and I think I deserve to have it when I am paying for it. At the end of the day I do believe that to avoid this error again the salesperson need a better visual guide to what he is selling rather than ask me to google it. I think that’s fair. And next time I won’t accept anything if I don’t see it.
Don't order custom made blind and curtain
We ordered blinds and curtains as we like the fabrics. After waiting for more than 8 weeks, the a guy came to install the curtain and the sheer not as agreed made it looks silly. The blind installed in-front of one door just blocked the door so we cannot pen the door. the sales person isn't taking or returning calls and customer service are hopeless. Not worth any star really.
good quality curtains and sheers but customer service stinks .
bought curtains etc. on 11th December sales person very good and told 4-6 weeks to make and install .After 6 weeks queried when and told out of stock with no date to supply .Early February still no information whats happening and no-one seeming to take the time to find out .Finally got them on the third of March with installer not given correct phone number to let us know when he was arriving .Curtains look great and installer very helpful but customer service is very poor .Very happy with curtains but not at all with the service hence 3 stars instead of 4 and 1/2
Don't order custom made blinds/curtains from spotlight
11 Block-out Blinds ordered. Installation a month later after chasing it up. No notification of installation until last minute. One blind didn't fit and another has holes in it. Sales person isn't returning calls or texts. Customer Service (really) aren't answering phone calls. Just an answerphone and I already know they don't return calls. Absolutely disgusting service, especially after having to pay upfront before even sighting product. Basically I've been left high and dry. Next step Office of Fair Trading. Not worth any stars.
Don't waste your time and money on spotlight.
Ordered a made to measure set of curtains in December, nearly$700 and 50% deposit paid. Told they would be fitted in January. Still waiting 2nd March. 4 phone calls and a visit to the store has still not got me my curtains. The girl on the phone said the order was lost in the post, the Manager told me he "would look into it" Stand by Spotlight as I about to visit you again tomorrow. As a VIP Member I am MOST dissatisfied. Was offered a $100 voucher but as I will never shop here again the $100 had better come off the bill.
WORST SERVICE IN HISTORY!
I ordered blinds in November and told they would take 4-6 weeks and would be installed before Christmas. I hadn’t heard anything and called again after 6 weeks to be told they wouldn’t be installed until after Christmas. They were installed late jan but one didn’t fit. Over a month later and many I returned phone calls I now sit in the store giving up my weekend to chase up my order I paid for before Christmas!!! Absolute joke I will never buy another thing from Spotlight their service is beyond appalling. If I could give 0/5 I would.
Cheaper, but take FAR too long
We placed our order in December and were promised it would be ready in a month. It is now a couple of days from March and the street light and sun are still flooding in, with no privacy. How can this business still operate? Yes, might be a few dollars cheaper, but you would want to use the product while you still had breath in your body. Spotlight, lift your game!
Great xmas sales
The xmas sales at spotlight are amazing. shopped there for the first time in dec 2019 because I got a new king size bed. Saved several hundred dollars in bedding, pillows and duvet. Have been very satisfied so far with the quality of the products.
don't buy rylee or any of their day night blinds Made so cheaply only last 12 months when I rang to complain my blinds had split and torn from sun coming through window on them they wee no help at all because I hadn't kept receipt or my receipt had faded and couldn't be read even though I as vip customer and should of been on computer
No customer Service
We placed orders separately for 2 sets of blinds. Apparently they cannot find them nor give an indication whether they will ever be able to. (Said that Toll was hacked) They do not return calls or make any effort to resolve
Bad customer service by staff member
After trying several times to contact Clovercrest, SA by phone and could not get an answer I decided to drive there myself. I asked for help to locate an item in store and found it very difficult to find a staff member who was willing to help. One told me they did not stock it. Went to another staff member who directed me to the department but was not able to find it. Went to the front desk and spoke to someone there and told them I could not find the produce I was looking for and she was very abrupt, disrespectful, loud and rude to me ... making me feel very inadequate and humiliated. Totally unacceptable. Manners would not go astray!!!!
Hot tip: if you are in the Midland branch and are on your own, do not purchase large items!
Went to Spotlight Midland to purchase 5 items, 3 were a larger size. The only trolleys available were the small red ones with wheels so had to do a balancing act through the store. Two cashiers on with a long lineup, one was held up with a customer. One of my items did not have a barcode so after looking back at the line, I said to skip it. I found out then that I was not allowed to bring the trolley outside. A cashier offered to help but again long lineup, so I loaded up as best I could and took off. (Cashiers should not have to cart purch...ases to customer’s cars - ridiculous!) Seriously Spotlight, your customer service is terrible. Read your reviews and do something about it. I would start shopping with you online, but those reviews are bad as well.
Spotlight - FrameDepot poster frame - Dangerous glass
The product from Spotlight titled Poster Frame from FrameDepot, the glass is very thin and extremely dangerous.
I bought the product and when placing the poster backing board into position, the glass snapped leaving extremely fine glass fragments.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.