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From February 1st, 2020, until the 30th of September, 2020, Springfree Trampolines is offering a $100 Springfree voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Springfree Trampoline Australia
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Amazing service
Geeat service. Efficient and easy. Excellent and durable trampoline. Kids have had this trampoline for years, and springform packed it up for us for our move. They will reassemble it too!
Great product ,not that easy to put it together
Tricky to build as a one off, And the many legacy methods of building it shown on YouTube can be confusing if you read an old one so search for the latest.I strongly suggest pay someone to put it together for you.That way you de-risk the safety concerns you may have as a novice or newbie putting the trampoline together or worry that you may have missed something It’s a great product albeit the many warnings around safety on a trampoline while necessary are almost off putting .All that said if you want a trampoline Springfree is the one.(After someone else has built it for you)
Thank you for the 5 star rating! We really appreciate you taking the time to provide us your feedback! Happy Bouncing! The team at Springfree Trampoline
- 3 reviews
- 1 like
- Verified
Outstanding service
We have a 15 foot square large tramp I purchased second hand some years ago. I contacted Springfree, as I'd read you can buy accessories, as our mat had a hole and the stitching along the edges had come loose from the kids. Also the net had holes due to misuse and the zipper was broken etc, basically I didn't consider it safe as we share with our neighbours kids and they all love it.
From first email contact Springfree were excellent. I sent pictures of the tramp over email, I was quoted on replacement Mat and Net, (very reasonable I must say...
We strive to deliver a premium product and an exceptional customer experience, so we love to hear such positive feedback from our happy customers. We really appreciate the time you have taken to write...
Read more us such a wonderful review Fergus! Happy bouncing to you and your family, The Springfree Trampoline TeamThe reviewer stated that an incentive was offered for this review
Don't buy a second hand Springfree Trampoline
I know that there is a lot of love for Springfree Trampolines but I didn't see any honest reviews from people like myself who thought it was a good idea to buy one second hand because I thought it would still be good quality. I could have bought a new Vuly trampoline for the same price but I thought I was doing the right thing.
The trampoline I bought was about 4 years old and as soon as I got it, the stitching on the mat started ripping leaving giant holes and the plastic rod holders stitched into the mat starting snapping in half. Not just o...
Read morene, it was about 6 or 7! They look solid, but there was something wrong. I contacted Springfree and over $700 later I had a new mat and net. Great, I thought, I really should have bought a different brand but at least it should last 2 years (that is all the warranty goes for) and then the rods started snapping... so far it is only two, but wow, don't expect them to last very long.Thanks for sharing your review Paul. We can understand your frustrations there, and it can be difficult when getting a second hand product to ensure it’s age and the condition it is in, to ensure a lo...
Read moreng lasting product for your family. We do offer a 10 year warranty on the whole trampoline when you purchase directly with us, giving you peace of mind that we trust our product and it is built to last. Alternatively, if these issues do happen and you are a second hand owner, as you know we have parts available for purchase so that your family can continue to use their trampoline for years to come! Kindest Regards, The Springfree® Trampoline TeamFind out how Springfree Trampoline Australia compares to other Toys & Game Shops
Know better, choose better.
- Verified
Great trampoline and good customer service from Springfree!
Not only does the product work as advertised, our family and friends had a blast jumping on trampoline!
We had a great experience trying out the various Springfree trampolines at the Melbourne Display Centre and the representatives were very helpful. Springfree delivered the packages promptly and completed install on time.
One thing to note is the trampolines do not come with a ladder. You are better off using other alternatives as a ladder.
Thank you so much for sharing your feedback Owen and we're glad to hear your family and friends are loving your new Springfree. It's great to hear that our team in Melbourne were able to assist you w...
Read moreith what you needed. Happy Bouncing. The Springfree Trampoline team.The reviewer stated that an incentive was offered for this review
- 3 reviews
- Verified
When other brand of trampolines, rust, bend and perish, springfree goes on forever!
Our Springfree has lasted many harsh Australian seasons with us, the zip has broken which was a bit of a pain to replace but overall it’s been brilliant!
Thank you for sharing with us. We're glad that you've had many happy years of use from your trampoline and we're sure you'll see many more. The Springfree Team
Review collected in partnership with Springfree
- Verified
Brilliant product, size, durability, safety and company
We are still thrilled with our Jumbo trampoline after 3 years from a family Melbourne event. Before this trampoline we were really concerned about trampoline safety. Now we confidently tell everyone we know to purchase this brand. Durability is excellent also and the electronic game features are clever for the children to use. It still looks great in our large backyard in SA rain and sun. The only negative is....wish you were around when we were children! We make up for it now because there’s plenty of room. Fantastic for our gymnast daughter too. Well done with your constant awards, you deserve it.
Thank you so much for your feedback on your Springfree. We're glad to hear that your daughter gets great use out of it for gymnastics, and we're glad to hear that the big kids are having some fun too :) The Springfree Team
Review collected in partnership with Springfree
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Quick efficient service for replacement/spare parts
I was able to receive a response same day to my query relating to some spare part requests, the sales team were polite and efficient.
Thank you so much for taking the time to leave us a review. We're so glad to hear that you found our service efficient. The Springfree Team
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 1 like
Springfree Trampoline is perfect
So much fun for all the family to enjoy over and over. Great way to exercise safely. A great investment!
Thank you so much for taking the time to leave us your review Sue. We're glad to hear that your family enjoy the trampoline and you value the safety factor when it is being used. The Springfree Team
Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
Know better, choose better.
Perfect
Absolutely love our Springfree Trampoline for Christmas 2020!! Along with our grandkids and their parents. Delivering hours of safe fun.
Thank you so much for your review Marg. We're glad to hear that your grandkids as well as Mum and Dad are loving the new trampoline. The Springfree Team
Yes & that also includes Poppie & Nannie!! Three generations having fun together:)
The reviewer stated that an incentive was offered for this review
First Tramp ever bought. Only tramp ever bought.
I have owned the Springfree trampoline for over 15 years and during this time it has had considerable use from my 3 children, their friends and cousins. We love the safety aspect with no exposed springs. The quality of the product is excellent and was worth every cent that we paid for it.
Thank you so much for sharing your awesome story with us. We're glad to hear that you've had your trampoline for so many years and that you love the safety of Springfree. Happy bouncing. The Springfree Team
The reviewer stated that an incentive was offered for this review
- Verified
My toddler loves it
I purchased the compact round trampoline for my toddler a little over a year now and although it was more expensive than other similar options, I have not regretted it at all. I have recommended this to a number of other parents looking to get a trampoline, especially so if it is for a younger child.
When we were originally looking for a trampoline, I was considering some cheaper options that appeared to provide similar features, however nothing else really seemed to meet the safety standards and features that was most paramount for us. Havin...
Read moreg it for over a year now, I'm happy to say that I am really pleased with the decision we made, in that the trampoline is really well built and the design ensures that our son is able to safely play on it for hours on end.Thank you so much for your review on our product. We're so glad to hear that you are happy with the safety of your Springfree and that your son plays on the trampoline for hours. We wish you many happy years of bouncing. The Springfree Team
The reviewer stated that an incentive was offered for this review
Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
Know better, choose better.
Excellent quality and safe design
Large bouncy good quality trampoline
We’ve bought extras such as sunshade step and wheels to move it (yet to assemble) which is useful to be able to buy the accessories
Free delivery in Sydney offered too, which for the price is expected.
Thank you Mel for sharing with us. We're glad to you like the accessories you purchased. Happy jumping. The Springfree Team
The reviewer stated that an incentive was offered for this review
- 2 reviews
Durable highest quality construction and excellent product support
We purchased a Large Square Springfree trampoline for our kids. Over 10 years later it is still going strong and has seen extensive use by them and their friends over the years. It still gets used by our older teens. Springfree Customer Service and product support is outstanding, assisting us with replacing the net and mat a couple of years ago, and recently with replacing a frame section that had rusted. The extra parts are very reasonable priced and will ensure the trampoline is safe for many years to come. To prevent this rust experience, a couple of times a year you should ensure the drain holes aren’t blocked. For assembly and disassembly, check out the helpful video tutorials on Youtube.
Thank you for taking the time to share your feedback on our service and your experience. We're glad we were able to assist. The Springfree Team
The reviewer stated that an incentive was offered for this review
Best Christmas Present for our kids!
At first we were hesitant to buy as we have a small yard so we used the Augmented Reality from the website to visually see if it will fit. The AR worked quite well and the compact oval trampoline fit just right! We were so happy with our new trampoline!We had to open it before Christmas as our children can’t wait to use it! We are glad we did as we had a lot of hours of playtime outside.
Thank you for sharing your experience with us. We're glad to hear that our new AR tool worked to help you decide which trampoline would suit your yard and family the best. Happy jumping. The Springfree Team
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi guys,
I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.
Thanks Rose
Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team
So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?
Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampolin...
Read moree was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline? http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA Kind Regards, Springfree TeamGet an answer from our members and Springfree representatives
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Thank you so much for sharing your feedback with us. Our team loves receiving feedback and we're glad that we were able to assist you. The Springfree Trampoline Team