Springfree Trampoline Australia

I know that there is a lot of love for Springfree Trampolines but I didn't see any honest reviews from people like myself who thought it was a good idea to buy one second hand because I thought it would still be good quality. I could have bought a new Vuly trampoline for the same price but I thought I was doing the right thing.

The trampoline I bought was about 4 years old and as soon as I got it, the stitching on the mat started ripping leaving giant holes and the plastic rod holders stitched into the mat starting snapping in half. Not just o...

Purchased a Springfree shade in December 2020. Used it for 6 months but now has a huge rip through the middle. This may has been caused by a windy day but called up to see if it was covered by warranty. They completely shut me down saying that it was not covered and should be taken down during winter. I was not advised of that condition so now is nothing more than rubbish. Spent $199 for this item and now is garbage. Springfree charge so much for everything. Trampolines cost more than double of any competitor and their items not lasting more than 6 months is ridiculous.

Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.

Our first Springfree trampoline lasted 10 years before needing replacement parts. The replacement mat and net wore out in 9 months. After having to mail the faulty parts from Melbourne to Queensland at our own expense they refused to honour the warranty, claiming we had installed the mat incorrectly, which wasn't true and certainly didn't explain the net also tearing. We've bought another one because they are still the best trampolines available. If we have the same problems and they try that line again we will take them to VCAT.

I had been recommended the Springfree trampoline over any other by friends, family and neighbours. But when it came time to purchase one, the customer service I received was obdurate and left me feeling like they just didn’t care for my business nor to make a sale as there were plenty of other customers waiting in line to purchase one. This certainly isn’t the way to treat a customer!

We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone suppo...

I called Springfree and requested to book the 'yard assessment service' and same-day installation, and was told "someone will call you back" to book the date and time. No phone call received. I called Springfree again today, 3 days later, and I was passed between two departments and got told the same thing again: "someone will call you back". Waited all day and still no phone call! So now I've bought a Vuly online instead. If the customer service is this poor for someone wanting to buy a trampoline, I certainly won't trust it to be any good if something goes wrong with the product. Poor form Springfree.

I just want to start off by saying that in no means am I writing about the quality of the product but about the lack of safety information.
We came to the oakleigh store to decide on the size of trampoline we wanted to choose for our daughters 2nd birthday at 19 months my daughter myself and my husband were aloud to jump and test out the trampolines. We were the only people in store and NEVER were we told about double bouncing or how dangerous it is for young children to be on a trampoline.
We decided on one and purchased for her birthday. The...

We have recently purchased a Springfree Round Medium, and placed the order in November with the intention to receive the trampoline for Christmas.
In the lead up, we noticed 'free delivery' and additional 'accessories' were commonly included in advertising deals. When we placed the order we were advised the campaign was over but would include delivery if we place the order there and then, and that this was unlikely to be carried into the Christmas period.
We placed the order, intending to hold off on assembly till closer to xmas.
A few we...

We bought the trampoline about 12 years ago. This is outside the 10 year guarantee and the product has rusted out and the frame collapsed. The coating on the fiberglass rods all came off and the kids know not to put their hands on them. But the kids do love the trampoline. My mistake was waiting until the trampoline failed to contact them. Net result, "sorry sir but you'll have to buy another at full price - $2,600". Now I did that, so that means that I must be some kind of loyal customer, but I had hoped for slightly better customer serv...

We purchased a this trampoline back in 2009 and it has been used daily for the past 9 years. In 2017 the mat had finally worn out so we purchased a new one, expecting to get at least another 5 or 6 years life out of the new mat.

Barely 12 month later the new mat has completely fallen apart. When we approached SFT we were told that it must have been our installation of the new mat that caused the problem and we were not covered because we had not used one of their installers, and as such no warranty was available. They refused to consider ...

I wouldn’t recommend buying this product for the customer service alone!! Absolutely appalling. We purchased a trampoline 5 days before notification of a promotion and the company refuses to honour the upgrade. Customer service a 0 star rating

A Nice Trampoline, let down by poor service and warranty that changes.

We brought the Trampoline before Xmas 2016, only to find out they where clearing old stock and the new better stock (from the same price) had double the warranty.

Trying to buy the Trampoline online was painful, with them requesting sending a copy of my credit card over insecure email, to prove it was me.

We were early adopters of the Springfree trampoline (owner for approx 10 years) and have endured the fibre glass rods that would splinter and leave painful shards in kids hands.

We upgraded our trampoline and every interaction with Springfree has been expensive and difficult.

We recently utilised the Springfree relocation service which they charged $400 to provide. And this only includes dis-assembly and re-assembly, they will not actually re-located the trampoline.

Upon asking them to re-assemble the trampoline they refused to do s...

I am pretty patient and understanding but am annoyed at SPRINGFREE TRAMPOLINE'S customer service. It has always been pretty poor even when buying a product, but wait until you question the product and its warranty your in for a nasty surprise. My now 7 year old son has rarely used the trampoline and I am a stickler for rules as I personally had many falls as a child and am nervous around them but it appears all these trampolines no matter how well you look after them have one major fault that Springfree refuse to acknowledge (probably because...