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Springfree Trampoline Australia

Springfree Trampoline Australia

4.6 from 450 reviews · View Statistics
See the Best Toys & Game Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Springfree

Reviews

  • Product Quality
    3.8 (4)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    1.2 (5)
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Paul H.
Paul H.South East Queensland, QLD

Don't buy a second hand Springfree Trampoline

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Springfree
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Peter T.
Peter T.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Springfree Shade - poor quality did not last more than 6 months.

published

Purchased a Springfree shade in December 2020. Used it for 6 months but now has a huge rip through the middle. This may has been caused by a windy day but called up to see if it was covered by warranty. They completely shut me down saying that it was not covered and should be taken down during winter. I was not advised of that condition so now is nothing more than rubbish. Spent $199 for this item and now is garbage. Springfree charge so much for everything. Trampolines cost more than double of any competitor and their items not lasting more than 6 months is ridiculous.

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Incentivised Review No
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MIchelleW72
MIchelleW72
  • 2 reviews

Xmas delivery in November

published

Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.

Product Quality
3/5
Customer Service
1/5
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MIchelleW72
MIchelleW72
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Great trampolines, but don't try to claim on your warranty

published

Our first Springfree trampoline lasted 10 years before needing replacement parts. The replacement mat and net wore out in 9 months. After having to mail the faulty parts from Melbourne to Queensland at our own expense they refused to honour the warranty, claiming we had installed the mat incorrectly, which wasn't true and certainly didn't explain the net also tearing. We've bought another one because they are still the best trampolines available. If we have the same problems and they try that line again we will take them to VCAT.

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Springfree
Springfree T.SpringfreeSend a private message

Thank-you for sharing your feedback, it is very important to us. We're sorry to hear about your experience and would ask that if you have any concerns with your new trampoline, to please contact us ASAP on 1800 586 772. Regards, the Springfree Team

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Disappointing Customer Service

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I had been recommended the Springfree trampoline over any other by friends, family and neighbours. But when it came time to purchase one, the customer service I received was obdurate and left me feeling like they just didn’t care for my business nor to make a sale as there were plenty of other customers waiting in line to purchase one. This certainly isn’t the way to treat a customer!

Customer Service
2/5
Incentivised Review No
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James
JamesGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Great trampoline but stressful and difficult installation

published
Product Quality
5/5
Customer Service
1/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

DrMum
DrMum
  • 12 reviews
  • 3 likes

So disappointed in this company

published

I called Springfree and requested to book the 'yard assessment service' and same-day installation, and was told "someone will call you back" to book the date and time. No phone call received. I called Springfree again today, 3 days later, and I was passed between two departments and got told the same thing again: "someone will call you back". Waited all day and still no phone call! So now I've bought a Vuly online instead. If the customer service is this poor for someone wanting to buy a trampoline, I certainly won't trust it to be any good if something goes wrong with the product. Poor form Springfree.

Customer Service
1/5
Incentivised Review No
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Warning to parents

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Incentivised Review No
Store LocationOakleigh
Springfree
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Great product, but misleading marketing...

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Geoff
GeoffSydney, NSW
  • 23 reviews
  • 17 likes

Disappointed. Product rusted out, fiberglass rods lost coating.

published
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Ant
AntBunbury
  • 3 reviews
  • 9 likes
  • Verified

Good product, terrible warranty support

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Mel
MelSydney

Appalling customer service!!! DO NOT BUY

published

I wouldn’t recommend buying this product for the customer service alone!! Absolutely appalling. We purchased a trampoline 5 days before notification of a promotion and the company refuses to honour the upgrade. Customer service a 0 star rating

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Mel
Mel
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Live
LiveDarwin, NT
  • 5 reviews
  • 1 like
  • Verified

A Nice Trampoline, let down by poor service and shifty warranty

published

A Nice Trampoline, let down by poor service and warranty that changes.

We brought the Trampoline before Xmas 2016, only to find out they where clearing old stock and the new better stock (from the same price) had double the warranty.

Trying to buy the Trampoline online was painful, with them requesting sending a copy of my credit card over insecure email, to prove it was me.

Springfree
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Live
Live

I left a message asking to be email back and never got one

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Very poor service only interested in getting more money out of loyal customers

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WHATCANISAY
WHATCANISAYPerth, WA
  • 15 reviews
  • 11 likes

HOPING MAD CUSTOMER SERVICE THAT LACKS SERVICE SPRINGFREE TRAMPOLINE

published
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WHATCANISAY
WHATCANISAY

clearly this comment from SPRINGFREE OFFICIAL is a generic one and they didn't even bother to read the complaint proof of there lack of customer service.

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Page 1 of 2

Questions & Answers

gul s
gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.SpringfreeSend a private message

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team

Mon
Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
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Get an answer from our members and Springfree representatives

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