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Springfree Trampoline Australia

Springfree Trampoline Australia

4.6 from 450 reviews · View Statistics
See the Best Toys & Game Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Springfree

Reviews

  • Product Quality
    4.2 (9)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    3.3 (10)
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Peter T.
Peter T.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Springfree Shade - poor quality did not last more than 6 months.

published

Purchased a Springfree shade in December 2020. Used it for 6 months but now has a huge rip through the middle. This may has been caused by a windy day but called up to see if it was covered by warranty. They completely shut me down saying that it was not covered and should be taken down during winter. I was not advised of that condition so now is nothing more than rubbish. Spent $199 for this item and now is garbage. Springfree charge so much for everything. Trampolines cost more than double of any competitor and their items not lasting more than 6 months is ridiculous.

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Incentivised Review No
Springfree
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Will
WillGreater Melbourne (Outer), VIC

Quick efficient service for replacement/spare parts

published

I was able to receive a response same day to my query relating to some spare part requests, the sales team were polite and efficient.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Springfree
Springfree T.SpringfreeSend a private message

Thank you so much for taking the time to leave us a review. We're so glad to hear that you found our service efficient. The Springfree Team

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The reviewer stated that an incentive was offered for this review

Cathy
CathyGreater Melbourne (Metropolitan), VIC

First trampoline

published
Product Quality
4/5
Customer Service
4/5
Springfree
Springfree T.SpringfreeSend a private message

Hi there, thank you so much for sharing your experience with us - we love hearing from our customers. We're glad to hear the kids are getting outside and active. The Springfree Team

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The reviewer stated that an incentive was offered for this review

Samantha
SamanthaPeel, WA
  • Verified

Fantastic fun for my 3 kids

published

Provided hours of fun for my kids for many years. Quick & easy customer service - very helpful & prompt delivery of spare parts

Product Quality
4/5
Customer Service
5/5
Springfree
Springfree T.SpringfreeSend a private message

Thank you so much for taking the time to share your feedback on our service. We love hearing feedback from our customers. The Springfree Team

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The reviewer stated that an incentive was offered for this review

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MIchelleW72
MIchelleW72
  • 2 reviews

Xmas delivery in November

published

Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.

Product Quality
3/5
Customer Service
1/5
Springfree
Springfree T.SpringfreeSend a private message
MIchelleW72
MIchelleW72
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MJS
MJSQueensland

Sturdy, strong and safe trampoline

published

We have had a Springfree trampoline since 2007 - our frost was the original SF60 and this current one Model 092 is our second one as in 2013 we needed to replace frame of first one which was wonderfully covered under warranty by Springfree and then we purchased a new replacement mat and net to fit new trampoline frame.

We have 5 children and they have all loved it and we love that it is safe and strong.

Thank you Springfree

Springfree
Springfree T.SpringfreeSend a private message

Its great to hear you've had a Springfree since 2007! Thank you for sharing your Springfree Love! We know you will continue to create so many more wonderful memories on your trampoline. Happy Bouncing - The Springfree Team

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Thank you

published

Thank you for coming out to assess my trampoline and advising ways in which I can prolong its life. My kids love playing on the trampoline so the new net was well worth it.

Product Quality
4/5
Customer Service
2/5
Springfree
Springfree T.SpringfreeSend a private message

Thank you for your feedback Lina. We're glad to have been able to assist with assessing your trampoline to get it back into jumping order. The Springfree Team

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The reviewer stated that an incentive was offered for this review

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Well loved

published

A gift from a friend, our trampoline was already 5 years old on receipt. It needed several rod holders replaced as cracked (we were told likely because incorrectly fitted, but I suspect UV light). It is now 10 years old and after a move to a new home, has needed yet more. I note that its circular steel frame is beginning to get holed by rust at dependent points and am considering drilling holes at intervals to allow water to exit rather than pool inside: something that the manufacturers might consider from the outset

Product Quality
4/5
Customer Service
5/5
Return Claim MadeNo
Springfree
Springfree T.SpringfreeSend a private message

Thank you for sharing your Springfree Love Andy. We know you will continue to create so many more wonderful memories on your trampoline  Kind Regards, The Springfree Team

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The reviewer stated that an incentive was offered for this review

Joe V
Joe VDunlop 2615, ACT
  • 8 reviews
  • 3 likes
  • Verified

Great product. Do not purchase through catch of the day or toys online

published

Great product, but the distributor Catch of the day / Toys Online are horrible to deal with and ripped off $49.95 extra via the checkout even though free shipping was listed for my post code.

Buy direct from spring free or other respectable vendor.

Incentivised Review No
Store LocationCatch of the day Toys online
Springfree
Springfree T.SpringfreeSend a private message

Thank you for your feedback Joe and were disappointed to hear that you experience wasn't what you'd hoped through our Catch of the Day - Toys online. We have passed your feedback onto them directly. Happy jumping. The Springfree Team

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Maurice Moschini
Maurice MoschiniGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Excellent tool for hours of fun and fitness!

published

There are cheaper ones on the market but these are the best. Best bounce, best safety and best warranty. Delivery process was very simple and streamlined. The kids are jumping whenever they can. Better than a pool that you can only use randomly. The trampoline feels strong and well made, from the frame right down to the zippers. I would recommend the basketball hoop as a good extra. Also save yourself the headache and pay someone to install!
Thanks Springfree trampolines!

Product Quality
5/5
Customer Service
5/5
Springfree
Springfree T.SpringfreeSend a private message

Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline

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James
JamesGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

Great trampoline but stressful and difficult installation

published
Product Quality
5/5
Customer Service
1/5
Return Claim MadeNo
Springfree
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DrMum
DrMum
  • 12 reviews
  • 3 likes

So disappointed in this company

published

I called Springfree and requested to book the 'yard assessment service' and same-day installation, and was told "someone will call you back" to book the date and time. No phone call received. I called Springfree again today, 3 days later, and I was passed between two departments and got told the same thing again: "someone will call you back". Waited all day and still no phone call! So now I've bought a Vuly online instead. If the customer service is this poor for someone wanting to buy a trampoline, I certainly won't trust it to be any good if something goes wrong with the product. Poor form Springfree.

Customer Service
1/5
Incentivised Review No
Springfree
Springfree T.SpringfreeSend a private message
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Warning to parents

published
Incentivised Review No
Store LocationOakleigh
Springfree
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Peta
PetaSouth East Queensland, QLD

Springfree tramp

published

I love the product. We've had ours for 6 years now and its still performing well although its starting to weather. Unfortunately the lifetime guarantee doesn't include all the parts just the frame so things like the basketball hoop and the mat on ours that have perished aren't covered under warranty.
Apart from, we love our Springfree tramp.

Product Quality
4/5
Customer Service
4/5
Springfree
Springfree T.SpringfreeSend a private message
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Ant
AntBunbury
  • 3 reviews
  • 9 likes
  • Verified

Good product, terrible warranty support

published
Springfree
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Questions & Answers

gul s
gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.SpringfreeSend a private message

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team

Mon
Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
Springfree
Springfree T.SpringfreeSend a private message

Get an answer from our members and Springfree representatives

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