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From February 1st, 2020, until the 30th of September, 2020, Springfree Trampolines is offering a $100 Springfree voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Springfree Trampoline Australia
- 2 reviews
Xmas delivery in November
Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.
Thanks for your reply. I am more than happy to order and pay in full early to ensure stock availability. It would have been good to have installation information on your website when I placed the or...
Read moreder, even a calendar with availability. Nowhere did it state no December installation. It just said no installation date could be given until stock arrived. I still don't understand why it can't be installed close to Christmas. I'm sure a casual workforce could help with the demand. It would be great to embrace the spirit of Christmas, and exceed in service delivery.
- 3 reviews
- 2 likes
Great trampoline but stressful and difficult installation
We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone suppo...
Read morert. We ultimately put the trampoline together with the help of two friends (four adults in total). Had we purchased the trampoline two weeks later, a gathering of that number in our back yard would have been in breach of Coronavirus restrictions and we would have been left with a unusable, partially constructed product.
Hi James, Thank you very much for your feedback, and we're sorry to hear that you had trouble installing your trampoline and that our team members were not able to help you. We do manufacture the tra...
Read morempoline for Mum and Dad to install, however also understand that some people may find it easier than others. If we can offer any further assistance, please contact us on 1800 586 772 so that we can assist you. We wish you many happy years of jumping. The Springfree TeamThe reviewer stated that an incentive was offered for this review
Questions & Answers
Hi guys,
I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.
Thanks Rose
Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team
So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?
Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampolin...
Read moree was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline? http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA Kind Regards, Springfree TeamGet an answer from our members and Springfree representatives
Details
Extra Information
Great reliable service with highly competitive prices.
Prompt, easy to use, good Value
Perfect. Great Service.
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Hi Michelle, thank you for taking the time to share your feedback with us. We understand that Christmas is an important time for families, and we have advertised to order early for Christmas based on...
Read more our stock levels as we have had very high demand for our product this year and can't guarantee that if customers place orders in December that we will have stock available. We wish you and your family a Merry Christmas. The Springfree Team