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Springfree Trampoline Australia

Springfree Trampoline Australia (page 2 of 2)

4.6 from 450 reviews · View Statistics
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Reviews

  • Product Quality
    4.0 (2)
  • Return Claim MadeYes (0) · No (2)
  • Customer Service
    1.0 (3)
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Narelle
NarelleMelbourne

Appalling customer service and warranty that is worth nothing

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Springfree
Springfree T.SpringfreeSend a private message
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Terrible service......Faulty trampoline will cost you big to claim under warranty!

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Springfree
Springfree T.SpringfreeSend a private message
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Good product poor customer service

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A P
A P
  • 2 reviews
  • 1 like

Terrible Customer service Spring Free

published

They delivered our replacement parts to someone else. Even though i confirmed that our address had not changed from when they first set up the trampoline over 7 years ago. I confirmed our address in an email prior to order and over the phone. Yet they sent them to someone else with the same name. They never called to follow up, to see if we got the parts, and book in the instal - even though that is what we had paid for. I had to call them 3 weeks later (once again after i had sent multiple emails asking for a parts delivery update), Then once on the phone, they made it seem like my fault that they sent it to the wrong person.

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Extremely poor service

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We bought a trampoline (including installation costs of $190) on a Saturday morning for our son who has cystic fibrosis. On Monday the Tarragindi shop emailed me the invoice with some fine print about 'recommended' installation suggestions, not mandated specifications. They then took 2 weeks to come to our house where we were told that our yard was not flat enough and needed to be on no more than 3 degrees incline. They refused to refund the installation costs. The delivery man told us that he often does not install the trampolines because people are not told of the requirements.

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Poor customer service

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Too big a business, now and think they can treat customers with contempt.
I took offence with the ladder being an accessory.
I got some rubbish about safety for kids under 6, funny how $99 fixes their safety concerns - this will now be a case for ACCC to determine.

Springfree
Springfree T.SpringfreeSend a private message
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Peita
PeitaSouth-Eastern Region, NSW
  • 3 reviews

Poor delivery time for spare parts to be delivered

published

Kids love the trampoline but as soon as something starts to break on it, the surrounding parts also break and the kids cannot use it until the spare parts have been replaced. I ordered by spare parts and 8 days later, it finally left their warehouse. 4 days later, Australia Post has not delivered either. Expect them to take your money straight away, but expect poor customer service on delivery of spare parts. When I contacted them, I did get a fake 'sorry' but wanted to blame Australia Post for the whole delay. I still don't have my spare parts.

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Fred
FredSydney

Excellent Trampoline, Substandard Installation

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Cust service and installers are terrible

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nbg
nbgUnincorporated, VIC
  • 3 reviews
  • 8 likes

Not worth the money

published

This trampoline is safe and all that. However their customer service is absolutely appalling. Especially for the very rich price tag!
- Lots of staff to take orders but if you want to deal with the customer service you have to leave a name and telephone number. They might get back to you after 48 hours if you are lucky
- The time they take to even schedule you in for installation is outrageous. then you have to wait a few weeks for them to come in and install the trampoline
- Promises. they cannot even meet their own service level agreements..

If anything is going to kill their products is their customer service!!!!
Safe
Very pricy. Customer service appalling. Simply not worth it!

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