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Springfree Trampoline Australia

Springfree Trampoline Australia

4.6 from 448 reviews · View Statistics
See the Best Toys & Game Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Springfree

Reviews

  • Product Quality
    4.1 (9)
  • Return Claim MadeYes (1) · No (7)
  • Customer Service
    3.7 (9)
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Paul H.
Paul H.South East Queensland, QLD

Don't buy a second hand Springfree Trampoline

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Springfree
Springfree T.Springfree
Will
WillGreater Melbourne (Outer), VIC

Quick efficient service for replacement/spare parts

published

I was able to receive a response same day to my query relating to some spare part requests, the sales team were polite and efficient.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Springfree
Springfree T.Springfree

Thank you so much for taking the time to leave us a review. We're so glad to hear that you found our service efficient. The Springfree Team

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The reviewer stated that an incentive was offered for this review

Cathy
CathyGreater Melbourne (Metropolitan), VIC

First trampoline

published
Product Quality
4/5
Customer Service
4/5
Springfree
Springfree T.Springfree

Hi there, thank you so much for sharing your experience with us - we love hearing from our customers. We're glad to hear the kids are getting outside and active. The Springfree Team

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The reviewer stated that an incentive was offered for this review

Samantha
SamanthaPeel, WA
  • Verified

Fantastic fun for my 3 kids

published

Provided hours of fun for my kids for many years. Quick & easy customer service - very helpful & prompt delivery of spare parts

Product Quality
4/5
Customer Service
5/5
Springfree
Springfree T.Springfree

Thank you so much for taking the time to share your feedback on our service. We love hearing feedback from our customers. The Springfree Team

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The reviewer stated that an incentive was offered for this review

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MJS
MJSQueensland

Sturdy, strong and safe trampoline

published

We have had a Springfree trampoline since 2007 - our frost was the original SF60 and this current one Model 092 is our second one as in 2013 we needed to replace frame of first one which was wonderfully covered under warranty by Springfree and then we purchased a new replacement mat and net to fit new trampoline frame.

We have 5 children and they have all loved it and we love that it is safe and strong.

Thank you Springfree

Springfree
Springfree T.Springfree

Its great to hear you've had a Springfree since 2007! Thank you for sharing your Springfree Love! We know you will continue to create so many more wonderful memories on your trampoline. Happy Bouncing - The Springfree Team

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The reviewer stated that an incentive was offered for this review

Thank you

published

Thank you for coming out to assess my trampoline and advising ways in which I can prolong its life. My kids love playing on the trampoline so the new net was well worth it.

Product Quality
4/5
Customer Service
2/5
Springfree
Springfree T.Springfree

Thank you for your feedback Lina. We're glad to have been able to assist with assessing your trampoline to get it back into jumping order. The Springfree Team

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The reviewer stated that an incentive was offered for this review

Great trampolines, but don't try to claim on your warranty

published

Our first Springfree trampoline lasted 10 years before needing replacement parts. The replacement mat and net wore out in 9 months. After having to mail the faulty parts from Melbourne to Queensland at our own expense they refused to honour the warranty, claiming we had installed the mat incorrectly, which wasn't true and certainly didn't explain the net also tearing. We've bought another one because they are still the best trampolines available. If we have the same problems and they try that line again we will take them to VCAT.

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Springfree
Springfree T.Springfree

Thank-you for sharing your feedback, it is very important to us. We're sorry to hear about your experience and would ask that if you have any concerns with your new trampoline, to please contact us ASAP on 1800 586 772. Regards, the Springfree Team

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Well loved

published

A gift from a friend, our trampoline was already 5 years old on receipt. It needed several rod holders replaced as cracked (we were told likely because incorrectly fitted, but I suspect UV light). It is now 10 years old and after a move to a new home, has needed yet more. I note that its circular steel frame is beginning to get holed by rust at dependent points and am considering drilling holes at intervals to allow water to exit rather than pool inside: something that the manufacturers might consider from the outset

Product Quality
4/5
Customer Service
5/5
Return Claim MadeNo
Springfree
Springfree T.Springfree

Thank you for sharing your Springfree Love Andy. We know you will continue to create so many more wonderful memories on your trampoline  Kind Regards, The Springfree Team

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The reviewer stated that an incentive was offered for this review

Joe V
Joe VDunlop 2615, ACT
  • 8 reviews
  • 3 likes
  • Verified

Great product. Do not purchase through catch of the day or toys online

published

Great product, but the distributor Catch of the day / Toys Online are horrible to deal with and ripped off $49.95 extra via the checkout even though free shipping was listed for my post code.

Buy direct from spring free or other respectable vendor.

Incentivised Review No
Store LocationCatch of the day Toys online
Springfree
Springfree T.Springfree

Thank you for your feedback Joe and were disappointed to hear that you experience wasn't what you'd hoped through our Catch of the Day - Toys online. We have passed your feedback onto them directly. Happy jumping. The Springfree Team

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Disappointing Customer Service

published

I had been recommended the Springfree trampoline over any other by friends, family and neighbours. But when it came time to purchase one, the customer service I received was obdurate and left me feeling like they just didn’t care for my business nor to make a sale as there were plenty of other customers waiting in line to purchase one. This certainly isn’t the way to treat a customer!

Customer Service
2/5
Incentivised Review No
Springfree
Springfree T.Springfree
Maurice Moschini
Maurice MoschiniGreater Melbourne (Metropolitan), VIC

Excellent tool for hours of fun and fitness!

published

There are cheaper ones on the market but these are the best. Best bounce, best safety and best warranty. Delivery process was very simple and streamlined. The kids are jumping whenever they can. Better than a pool that you can only use randomly. The trampoline feels strong and well made, from the frame right down to the zippers. I would recommend the basketball hoop as a good extra. Also save yourself the headache and pay someone to install!
Thanks Springfree trampolines!

Product Quality
5/5
Customer Service
5/5
Springfree
Springfree T.Springfree

Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline

Peta
PetaSouth East Queensland, QLD

Springfree tramp

published

I love the product. We've had ours for 6 years now and its still performing well although its starting to weather. Unfortunately the lifetime guarantee doesn't include all the parts just the frame so things like the basketball hoop and the mat on ours that have perished aren't covered under warranty.
Apart from, we love our Springfree tramp.

Product Quality
4/5
Customer Service
4/5
Springfree
Springfree T.Springfree
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The reviewer stated that an incentive was offered for this review

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Great product, but misleading marketing...

published
Springfree
Springfree T.Springfree
Geoff
GeoffSydney, NSW
  • 22 reviews
  • 17 likes

Disappointed. Product rusted out, fiberglass rods lost coating.

published
Springfree
Springfree T.Springfree

Very helpful.

published

Your customer service support was very helpful. They were able to easily find the correct trampoline and the product that needed to be replaced. This is a very old trampoline and your staff was still able to assist with my query. My children will be very grateful to safely jump on their trampoline again.

Springfree
Springfree T.Springfree

Hi Susan!
Thank you for taking the time to write us such a lovely review. It is so great to hear our friendly and knowledgeable staff were able to assist you :) Happy bouncing, Springfree Team

Questions & Answers

gul s
gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.Springfree

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team

Mon
Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
Springfree
Springfree T.Springfree

Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA
Kind Regards,
Springfree Team

Get an answer from our members and Springfree representatives

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