- Sign in
- Write a review
From February 1st, 2020, until the 30th of September, 2020, Springfree Trampolines is offering a $100 Springfree voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Springfree Trampoline Australia
- 2 reviews
Xmas delivery in November
Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.
Thanks for your reply. I am more than happy to order and pay in full early to ensure stock availability. It would have been good to have installation information on your website when I placed the or...
Read moreder, even a calendar with availability. Nowhere did it state no December installation. It just said no installation date could be given until stock arrived. I still don't understand why it can't be installed close to Christmas. I'm sure a casual workforce could help with the demand. It would be great to embrace the spirit of Christmas, and exceed in service delivery.
- 3 reviews
- 2 likes
Great trampoline but stressful and difficult installation
We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone suppo...
Read morert. We ultimately put the trampoline together with the help of two friends (four adults in total). Had we purchased the trampoline two weeks later, a gathering of that number in our back yard would have been in breach of Coronavirus restrictions and we would have been left with a unusable, partially constructed product.
Hi James, Thank you very much for your feedback, and we're sorry to hear that you had trouble installing your trampoline and that our team members were not able to help you. We do manufacture the tra...
Read morempoline for Mum and Dad to install, however also understand that some people may find it easier than others. If we can offer any further assistance, please contact us on 1800 586 772 so that we can assist you. We wish you many happy years of jumping. The Springfree TeamThe reviewer stated that an incentive was offered for this review
- 2 reviews
- Verified
Good product bad service
Great quality trampoline, design and aesthetics. I found the customer service staff to be rude and when questioned why they didn’t install my trampoline properly no apology was offered. For such a large investment the service needs to be as good as the product. Also, NB the shape of the sunshade (circle) does not match the oval trampolines.
Thank you for your review Billy, we always strive to provide the best customer service. We know you were able to speak with us in order to resolve the issue you were experiencing and we are happy we w...
Read moreere able to come to a positive resolution! Kind Regards, Springfree Team
Good product poor customer service
Ordered the trampoline with delivery and installation and the Springfree team were very accommodating in organising time and delivery dates. The cost was not cheap with the delivery and installation, but Springfree were happy to offer an extended warranty (not sure why as Australian Consumer Law mostly covers this). Once purchased Springfree sent through a raft of installation requirements, and what they will and will not do to install the trampoline - this is maybe something they should have mentioned when the trampoline was ordered (I was tol...
Read mored they are meant to do this when you call them). On the day, the technician arrived with the trampoline, assessed the area and would not install the trampoline due to OH&S issues. Springfree would only refund part of the installation fee, as apparently I needed to pay for their technician to tell me he could not install the trampoline. Beware when paying for installation as the technician may not install it, and you will only get a partial refund. We managed to put together the trampoline without a hitch, the instructions and videos provided make it pretty easy to do. So I am unsure what issues the technician had? Wear gloves though, as the fibreglass rods can be brittle and little shards can go into the skin. In all the quality and look of the trampoline is good, and it is serving it's purpose well - just be careful on the customer service side of things
Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
Know better, choose better.
- 3 reviews
Poor delivery time for spare parts to be delivered
Kids love the trampoline but as soon as something starts to break on it, the surrounding parts also break and the kids cannot use it until the spare parts have been replaced. I ordered by spare parts and 8 days later, it finally left their warehouse. 4 days later, Australia Post has not delivered either. Expect them to take your money straight away, but expect poor customer service on delivery of spare parts. When I contacted them, I did get a fake 'sorry' but wanted to blame Australia Post for the whole delay. I still don't have my spare parts.
Excellent Trampoline, Substandard Installation
I had my trampoline R54 installed today - it is a beautiful trampoline - and is worthy of five stars without a doubt. However, there are issues with the installation. Firstly, I was told two installers would arrive, and only one rolled up, which meant I had to help move things around which is what I was specifically trying to avoid due to my bad back. Next, I am told that the accessories I purchased, such as the ground anchors, are my problem to install. The trampoline also comes with FOUR bags that are meant to be filled with something lik...
Read moree sand or dirt, and I was not assisted with this either; nor was I told beforehand so that I had some sand or dirt available. The installer did construct the ladder for me but didn't even open the box with the shifting wheels. IF I had been told this all beforehand I probably still would have had it installed, but perhaps not by their contractors, or else would have negotiated for them to do these other jobs as well (it IS $150 for a 30min job); I would have had sand ready and available. Someone above said that the review was not helpful as it was about the installation, not the product, but remember that the product is actually rather difficult to install (the video is >20mins, I am an engineer, and was still not willing to do it), and I suspect most people will also purchase the installation. Excellent trampoline Inadequate, Limited and Expensive Installation AssistanceQuestions & Answers
Hi guys,
I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.
Thanks Rose
Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team
So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?
Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampolin...
Read moree was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline? http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA Kind Regards, Springfree TeamGet an answer from our members and Springfree representatives
Details
Extra Information
Great Product!
Awesome collection!
Fast, safe shipping and good price!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Michelle, thank you for taking the time to share your feedback with us. We understand that Christmas is an important time for families, and we have advertised to order early for Christmas based on...
Read more our stock levels as we have had very high demand for our product this year and can't guarantee that if customers place orders in December that we will have stock available. We wish you and your family a Merry Christmas. The Springfree Team