Springfree Trampoline Australia

I want to wait until delivery and installation to Berrima before I evaluate the purchase
Joel was pleasant and professional in his sale to me.
Regards
Peter Miler
0407 498 024

I know that there is a lot of love for Springfree Trampolines but I didn't see any honest reviews from people like myself who thought it was a good idea to buy one second hand because I thought it would still be good quality. I could have bought a new Vuly trampoline for the same price but I thought I was doing the right thing.

The trampoline I bought was about 4 years old and as soon as I got it, the stitching on the mat started ripping leaving giant holes and the plastic rod holders stitched into the mat starting snapping in half. Not just o...

Buyer Beware! I purchased this week as their website stated to order early for Christmas. I have been told that there are no installation dates available between Dec to 4th Jan. My delivery instructions stated as close to Christmas as possible. I was offered a video on their website why Santa has to deliver in November. I am a single Mum, and have saved for 2 years to buy a safe trampoline, and I am sad the service for installation and delivery is not child friendly.

Our first Springfree trampoline lasted 10 years before needing replacement parts. The replacement mat and net wore out in 9 months. After having to mail the faulty parts from Melbourne to Queensland at our own expense they refused to honour the warranty, claiming we had installed the mat incorrectly, which wasn't true and certainly didn't explain the net also tearing. We've bought another one because they are still the best trampolines available. If we have the same problems and they try that line again we will take them to VCAT.

I had been recommended the Springfree trampoline over any other by friends, family and neighbours. But when it came time to purchase one, the customer service I received was obdurate and left me feeling like they just didn’t care for my business nor to make a sale as there were plenty of other customers waiting in line to purchase one. This certainly isn’t the way to treat a customer!

We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone suppo...

We have recently purchased a Springfree Round Medium, and placed the order in November with the intention to receive the trampoline for Christmas.
In the lead up, we noticed 'free delivery' and additional 'accessories' were commonly included in advertising deals. When we placed the order we were advised the campaign was over but would include delivery if we place the order there and then, and that this was unlikely to be carried into the Christmas period.
We placed the order, intending to hold off on assembly till closer to xmas.
A few we...

We bought the trampoline about 12 years ago. This is outside the 10 year guarantee and the product has rusted out and the frame collapsed. The coating on the fiberglass rods all came off and the kids know not to put their hands on them. But the kids do love the trampoline. My mistake was waiting until the trampoline failed to contact them. Net result, "sorry sir but you'll have to buy another at full price - $2,600". Now I did that, so that means that I must be some kind of loyal customer, but I had hoped for slightly better customer serv...

A Nice Trampoline, let down by poor service and warranty that changes.

We brought the Trampoline before Xmas 2016, only to find out they where clearing old stock and the new better stock (from the same price) had double the warranty.

Trying to buy the Trampoline online was painful, with them requesting sending a copy of my credit card over insecure email, to prove it was me.

Great quality trampoline, design and aesthetics. I found the customer service staff to be rude and when questioned why they didn’t install my trampoline properly no apology was offered. For such a large investment the service needs to be as good as the product. Also, NB the shape of the sunshade (circle) does not match the oval trampolines.

After much consideration and discussion we placed our order for a Compact Round R54 trampoline last week on Mon 24th October. This was after agreeing to a price increase of $300 from our earlier quotation, to take account of Tgoma. At the time of placing the order we asked for confirmation on 2 separate occasions (verbally and via Chat) about any promotions that may come up between now and Christmas, promos that had run in previous years at this time, etc. I received a response that there would be no more promos between now and Christmas and th...

After researching trampolines we found springfree to be the best. The customer service was terrible. We were told different things at each point of contact. We were messed around and given false information. There are things we will still be following up with consumer affairs as we feel are still incorrect. There was next to no correspondence with us. We had to chase everything up and try to find what was going on after being given so many different answers. For such a large investment we would expect decent customer service. Springfree refused to throw in even a ladder for all the messing around and miscommunication. Very disappointing.

Ordered the trampoline with delivery and installation and the Springfree team were very accommodating in organising time and delivery dates. The cost was not cheap with the delivery and installation, but Springfree were happy to offer an extended warranty (not sure why as Australian Consumer Law mostly covers this). Once purchased Springfree sent through a raft of installation requirements, and what they will and will not do to install the trampoline - this is maybe something they should have mentioned when the trampoline was ordered (I was tol...

Kids love the trampoline but as soon as something starts to break on it, the surrounding parts also break and the kids cannot use it until the spare parts have been replaced. I ordered by spare parts and 8 days later, it finally left their warehouse. 4 days later, Australia Post has not delivered either. Expect them to take your money straight away, but expect poor customer service on delivery of spare parts. When I contacted them, I did get a fake 'sorry' but wanted to blame Australia Post for the whole delay. I still don't have my spare parts.

We bought one of these trampolines as a surprise for my son's birthday. Immediately after installation, so straight out of the box, we discovered a manufacturing fault. Instead of replacing the part, Springfree told us to submit a warranty claim. We were then denied the claim, and were told that we probably caused the damage ourselves, but if we wanted to, we could dismantle the trampoline - which is no mean feat, and why they charge $150 - and return it (at our own cost) for "further assessment". Seems they are doing everything in their power to discourage legitimate claims, and we are now stuck with a defective trampoline.