From February 1st, 2020, until the 30th of September, 2020, Springfree Trampolines is offering a $100 Springfree voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Quick efficient service for replacement/spare parts
I was able to receive a response same day to my query relating to some spare part requests, the sales team were polite and efficient.
We have the Compact Round trampoline and the sun bundle for just over two months, the bundle comes with the sunshade, step and Wheels. It was delivered within a week of ordering it, excellent customer service, provided an update on each stage of our order. We thought it should be a one man job to assemble, definitely worth to ask for the Springfree installation, the time and effort will paid it off.
The kids are loving it, given that we have three under 6 years old children, it is good to see them off the TV for a while and burn off thei...r energy outside. The trampoline quality is second to none, however, I wouldn't recommended to get the Sunshade, we experienced faulty with a specific parts twice, we ended up have to return the sunshade. Other than that, trampoline itself is super safe for our kids.
Fantastic fun for my 3 kids
Provided hours of fun for my kids for many years. Quick & easy customer service - very helpful & prompt delivery of spare parts
Sturdy, strong and safe trampoline
We have had a Springfree trampoline since 2007 - our frost was the original SF60 and this current one Model 092 is our second one as in 2013 we needed to replace frame of first one which was wonderfully covered under warranty by Springfree and then we purchased a new replacement mat and net to fit new trampoline frame.
We have 5 children and they have all loved it and we love that it is safe and strong.
Thank you Springfree
Thank you for coming out to assess my trampoline and advising ways in which I can prolong its life. My kids love playing on the trampoline so the new net was well worth it.
A gift from a friend, our trampoline was already 5 years old on receipt. It needed several rod holders replaced as cracked (we were told likely because incorrectly fitted, but I suspect UV light). It is now 10 years old and after a move to a new home, has needed yet more. I note that its circular steel frame is beginning to get holed by rust at dependent points and am considering drilling holes at intervals to allow water to exit rather than pool inside: something that the manufacturers might consider from the outset
Great product. Do not purchase through catch of the day or toys online
Great product, but the distributor Catch of the day / Toys Online are horrible to deal with and ripped off $49.95 extra via the checkout even though free shipping was listed for my post code.
Buy direct from spring free or other respectable vendor.
Excellent tool for hours of fun and fitness!
There are cheaper ones on the market but these are the best. Best bounce, best safety and best warranty. Delivery process was very simple and streamlined. The kids are jumping whenever they can. Better than a pool that you can only use randomly. The trampoline feels strong and well made, from the frame right down to the zippers. I would recommend the basketball hoop as a good extra. Also save yourself the headache and pay someone to install!
Thanks Springfree trampolines!
I love the product. We've had ours for 6 years now and its still performing well although its starting to weather. Unfortunately the lifetime guarantee doesn't include all the parts just the frame so things like the basketball hoop and the mat on ours that have perished aren't covered under warranty.
Apart from, we love our Springfree tramp.
Your customer service support was very helpful. They were able to easily find the correct trampoline and the product that needed to be replaced. This is a very old trampoline and your staff was still able to assist with my query. My children will be very grateful to safely jump on their trampoline again.
Springfree - replacement mat
The team at Springfree were very helpful and were able to use our initial purchase (9 years ago) to help us with the replacement mat. Also were very prompt with the delivery. Great service
Good service from staff, they resolved the issue quickly and to my satisfaction. The options they offered were unexpected and really good value
Great customer service
Really happy with the polite customer service provided to us when we recently had an issue with our 7 year old frame completely rusting. Took up the option to upgrade with a new tramp costing us around $2000- with a equivalent cost of the warranted frame discount instead of choosing to replace the frame. This was simple and easy thanks to great customer service and being able to speak with the same person every time I called. Thank you!
My only concern now post this with my new paid for trampoline on the way is that reading the reviews here on...
Rusted frame but problem totally resolved
I decided to purchase a spring free trampoline for my son as I felt it was the safest on the market and offered a 10 year warranty. After 7 years the frame was totally rusted. I contacted Springfree and was told because we live on the water the warranty was reduced to 7.5 years. After much discussion with customer service the company honoured the warranty and a replacement trampoline was delivered and installed cost free.
I would definitely recommend buying a Springfree Trampoline to anyone in the market but be vigilant with checking the frame regularly and keep an eye on the warranty terms and conditions.
Questions & Answers
I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.
Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team
So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?
Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
Get an answer from our members and Springfree representatives
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