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Sprout Market

Sprout Market

3.2 from 211 reviews · View Statistics
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Reviews

  • Value for Money
    4.3 (15)
  • Timely DeliveryYes (13) · No (0)
  • Product Quality
    4.1 (8)
  • Return Claim MadeYes (1) · No (9)
  • Shipping
    4.8 (5)
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Stavanger.70
Stavanger.70South East Queensland, QLD
  • 4 reviews

Sprout Market top quality, fast service, great place to deal with

published

The website was easy to use and the range was great. The product is of excellent quality and I will purchase again. Highly recommended business. Fast and efficient service. Thanks.

Product Quality
5/5
Shipping
5/5
Camila V
Camila VSouth East Queensland, QLD

Great website, just missing an app.

published

Very easy website to go through, all products I have ordered now I can get it and the quality is great and price cheaper than in a retail store. An app would make my life much easier though and I think I would make purchases more often. Thanks

Value for Money
4/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Robyn
RobynMid North Coast, NSW

Good Green Stuff

published

I am 71 years old and have been taking Good Green Stuff daily. I am enjoying lots more energy and feel sure it is boosting my immune system. Amazing service from Sprout Market.

Timely DeliveryYes
Return Claim MadeNo
Date PurchasedFebruary 2019
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The reviewer stated that an incentive was offered for this review

Perfect

published

Very simple ordering with a wide range of products, specifically the ones I have not found anywhere else which I'm very happy about. Love the amazing product and the discounts.

Value for Money
5/5
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The reviewer stated that an incentive was offered for this review

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Super easy

published

Very easy ordering. Had a wide range of products and particularly the ones I'd been struggling to find. I received Fast notifications. Love the options to collect from the store in Sydney.

Value for Money
5/5
Date PurchasedMarch 2019
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The reviewer stated that an incentive was offered for this review

Great range of products, good prices.

published

Always really competitive pricing and friendly service :)

The site is easy to use, dispatch & delivery times are also really speedy.

These guys have definitely replaced iherb for me, I hope to see the range keep growing.

Value for Money
5/5
Product Quality
4/5
Karen
Karen
  • 3 reviews

Friendly service that goes above and beyond !

published

I ordered a large quantity of cold brew coffee cans and I was contacted personally by a staff member telling me that they were being discontinued and offered me a new brand which I ordered and loved more !

Value for Money
5/5
Product Quality
5/5
Natural Cleaning
Natural CleaningGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Love this shop!

published

Very easy to find what I need.
Very good search engine.
It doesn’t allow us to order more than what they’ve got in stock.
Extremely good quality products, never been disappointed

Value for Money
5/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Mish.
Mish.Greater Melbourne (Outer), VIC

Great find!

published

Great range of products & competitive pricing for most products.
Stocks a lot of my favourite products as is almost a one stop shop which is hard for me to find! Quality of the products was very impressive & was packed well.

Value for Money
4/5
Product Quality
5/5
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Pretty Decent

published

Great range of products available, I think this is the only place where I can find my whole30 compliant foods and that's great.
Store was pretty simple, there was not alot to navigate through. Staff were decent.

Quality of products were good, although I've only been self collecting.

I did not appreciate that I was unable to use the toilets though. While I understand there was an issue with destruction of property, it was rather unpleasant for me to be unable to go to the toilet in fear that I would be another offender...

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The reviewer stated that an incentive was offered for this review

Taija
Taija
  • 2 reviews

Fraudulent charge

published

I ordered two tubs of protein powder and when I made the payment it did not state any other chargers than the two tubs I ordered.

Three days later my credit card was charged for a extra fee, which turned out to be a membership fee I didn't sign for. No receipt or notification sent to me.

I took screenshots and emailed the company requesting a refund and stated I did not authorize this charge.I got response which they stated that I had ticked the membership option, but howcome it was nowhere mention on the init ial receipt then, nor added to the total cost of the order??? And the charged separately three days later on my credit card.
They promised to refund the payment which I am currently waiting to appear on my account.

Incentivised Review No
Date PurchasedMarch 2019

Weeeeelllllllll...

published

I ordered multiple boxes of my favourite protein bar. I'm a bit of an aficionado of this product and have been eating them as my favourite bachelorette chow for almost a year so I'm familiar with the 'seasonal fluctuations in taste and texture' as described on the packaging. The boxes i purchased, however, were just wrong - a gross mashup of hard and squishy. I thought 'this can't be right' and contacted Sprout Market. They basically fobbed me off with a very polite "that's no good! good luck with that!". I then contacted the manufacturer of the bar, who posted me out replacement boxes. Hmmmmmm....I know where I'll be going for customer service next time.

Value for Money
3/5
Product Quality
3/5
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The reviewer stated that an incentive was offered for this review

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Dont give these thieves your credit card details!

published

Do NOT give credit card details to this Fraudulent organisation.
I made a purchase and received product with no problem.
Then find my card was used to take $59.95 as 'membership', which is FRAUD.
I see from social media others have suffered to same theft.

Value for Money
1/5
Product Quality
1/5
Mick S.
Mick S.Central Highlands and Goldfields, VIC
  • Verified

My first Sprout Market experience

published

I must say that my experience with Sprout Market was a pleasure in respect of ordering and receiving...The website was easy to navigate, the ordering procedure and checkout likewise. Then to top it all off, my shipment arrived earlier than expected, but with the appropriate information on the way. And, on unpacking, I found it to be exactly as ordered. I'll definitely be ordering from Sprout Market again.

Timely DeliveryYes
Return Claim MadeNo
Date PurchasedJanuary 2019
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The reviewer stated that an incentive was offered for this review

Great Service at Sprout Market

published

Sprout Market sells a wonderful range of organic products. Each online order has been delivered in a timely manner, and the Sprout Market Team is very friendly. Thank you for the great service Sprout Market!

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Questions & Answers

WGoldberg
WGoldbergasked

is Melton delivery possible

1 answer
WGoldberg
WGoldberg

or Tarneit

Jason
Jasonasked

Purchased something a few weeks back NOW my credit card is getting $50 debits from you when I have bought nothing further. Can't ring you as you don't have a contact number. Hopeless. How do I get these unauthorised payments on my credit card to 'Sprout Market' investigated?

1 answer
Sprout Market
Sprout M.Sprout Market

Hi Jason, I hope I have resolved the issue you faced with us :')

We will be working towards improving our notification system to ensure that customers are thoroughly notified of the membership fee.

Elizabeth
Elizabethasked

how do I cancel my membership after days?

2 answers
Sprout Market
Sprout M.Sprout Market

Hi Elizabeth,

Thank you for writing in to Sprout Market team.

First time shoppers are given a 30-day free trial for our service. In this time, customers can order products to see how they like our service and choose whether they wish to continue with us after their trial. This information is given on our homepage and at the checkout page.
If you wish to cancel your membership within this trial period, feel free to send an email to support@sproutmarket.com.au and somebody from our customer service team will be able to help you cancel your subscription with us.

Hope this answers your query. Feel free to get in touch if you have any further questions!

Warm Regards
Team Sprout Market

Kerst
Kerst

Good luck!! I sent a clear email asking to cancel which they acknowledged to then insult me today by stating I was confused - say WHAT

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Details

CategoryFood Delivery Services, Online Shops and Beauty Product Retailers
Meal TypeReady to Eat
Meal Plans Available No
Offers Free Standard Shipping No
Free Standard Shipping Minimum Order Amount $65.00
Types of Products OfferedBody Care, Fragrance, Hair, Make-up, Oral Care and Skin Care

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