A BIG DISAPPOINTMENT
We bought a brand new Stavic less than 24hours later it broke down; took the car back to the dealer 9/11/14 immediately, and asked for our money back; they asked to assess the car.
5 days later after many phone calls they told us there is a leak in the transmission.
The dealer kept the car with them over 9 days, Ssangyong dealers changed their story and told us the car oly needed calibration due to it sitting in the dealer ship for a while, and insisted their is nothing wrong with the car.
Their explanation made no sense.
Assured us there is nothing wrong with the car, over and over again. we took their word for it,
However it was still shaking and vibrating when we changed gears from reverse to drive.
Took it to a private transmission expert few days later, he test drove it and Told me to take it back there is definitely something wrong with it.
took the expert report to the dealer immediately.
The dealers mechanics emptied the transmission oil and found pieces of steel in the oil.
they decided to change the transmission.
Gave the car back to me insisting the problem is fix, they asked not to change gears quickly for a while for the car to adjust.
the car still has the same issues and more. it still shakes and vibrate when changes from reverse to drive and delays in taking off and the gear stick catches. SSangyong dealer had the car with them of 16 days to fix the problem yet the problem still there.
we went back to the dealer and demanded our money back or replacement.
they insisted that the manufacturer it is up to the manufacturer.
we called customer service of Ssangyong, not much help at all.
we are taking the dealer to Fair Trading.
My rating of this car is zero stars.
Loved it for first 2 years, then everything started going wrong. It started with a constant beeping that randomly turned on.Tten the brakes had to be redone for over a $1000. Then the dashboard/radio lights packed it in. Then the airconditioner went. Then the handbrake went, then the turbo failed requiring a new one for $2000. Then the transmission would randomly not get out of 1st or 2nd sometimes requiring scarey freeway rides. The cherry on top was travelling home on a sunday from a picnic when the engine started shaking violently and the noise forcing us to stop. It was towed across town. It cost us $1000s to get the diagnosis that there was bearing failure with metal scoring the injectors and pistons etc. Was told the cheapest fix was a short engine replacement and with everything would cost at least $13000. Not bad for a car that cost us over $46000 in 2005 new. The car was serviced about 3 months before it failed. This has got to be the greatest depreciation of any car known. We are left with a hulk worth $500 if we are lucky for scrap and a $3000 bill for diagnosis. For what its worth a nice letter will be sent to ssang yong, or should that be suck long....
A good car to stay away from, although this car drives well the downside to being a low volume manufacturer is that there is a very small dealer network and very few parts available for them. Due to Ssangyong Australia changing hands so often, and offering next to no support to there dealers this dealer network only gets smaller every month. As a technician that used to work on them daily I feel sorry for my customers that were constantly left waiting months on end for parts that we could not get out of Ssangyong themselves.
Drives nice and is very comfortable, plenty of room for 7 adults in the car. Good fuel economy for the size of vehicle.
Looks can be very polarising. The availability of parts especially panels is lacking, even if you have a minor accident the car can be off the road for months. Very poor resale value.
Nice car but the warranty sucks!
I like the Stavic, the service costs are very high, and the warranty is terrible. The minivan has a decent engine, lots of room, but feels very cheap. Two plastic parts inside the centre console broke during normal use. ParramattaAutoCentre refused to fix under their warranty or ACL. $345 Unhappy!
2014 stavic slow to go
Our stavic speedo is out 100kms on gps is 92kms, and 100kms on gps is 110kms on speedo, was told that it can be fixed but not under warranty at my cost, is a fault from factory. had ours 4 weeks and just about to go in and have first check
Simon in 't Hout.
A Real Surprise Purchase.
When I decided to buy a new car it took me about 6 months searching on the internet to find the best choice, I was 73 at the time and wanted a roomy car as we have many grand and great grand kids. So I punched in 7 seats, diesel automatic, cost, economy etc. Internet came up with about a dozen models of which to my annoyance Ssangyong came up all the time. And that was mainly because it was pretty cheap at about $30.000. Finally I decided to have a look at the car and take it out for a test drive. For it's size it was amazingly easy to drive and handle. I settled for the Stavic 2 lt. Diesel. It was Feb. 2014. At the time we drove regularly from Geelong to Porepunkah holiday cabin. The big car did 7.1 lt to the 100 km and that was loaded with gear. Even with loaded trailer it pulled well, we still got about 8 lt to the 100 km and that was really a pleasant surprise. My experience was that it performed and handled very well with very little noise in the cabin. The car is big with plenty room for 7 people in it and baggage. Versatile in seating as well. I didn't like the instrument cluster position in the centre of the dashboard, but got used to it in the end. I also think that for such a big car a reversing camera would have been appropriate and GPS. However, I did these as an after sale project and it wasn't too difficult to do. There was plenty legroom for all in front and two back seats, but a bit limited in the back row for 3 adults that is. These were good for 3 grown up kids. Car is a bit high for people of my age to get in, but that is because of dodgy knees. The tow bar came with the car as an incentive and that was great. We had the car for almost 3 years to the date when I had an accident, which did damage to the front left hand pillar and passenger door, but nothing serious and the car was still driveable and all still worked. I drove the car for another two weeks after the accident. To my astonishment the car was a write off by my insurance company, purely because of spare part problems and the insurance gives life time guarantee on repairs. Spare parts would have taken months to be ordered from Korea and of course so would the repairs. I was a bit upset about this as I became very attached to the car and at my age that would have been my last new car. The car had only done 34.000 km at the time. However, I went back on the internet looking for no other car but Ssangyang Stavic Diesel and found one with 38.000 km on the clock. It was a 2016 updated model with still the balance of the factory guarantee on it. This one had the leather seats, the upgraded dashboard with separate odometer in front of the driver with too many calculations I care for economy. Apart from that the car is the same, but new about $8000 more, that is a significant increase in updated model. But still no reversing camera or factory GPS. After the accident and having a good look at the impact location, I realised how strong the body is of the Stavic and the extra protection of the intrusion bars in the doors. At the time of accident I had my 8 year old grandson in the back of the car and no one was hurt including the other driver of the car. There was no damage or whatsoever on the chassis, but just panel damage to door and front pillar. The engine (Mercedes design) is very smooth and strong for pulling and very economical for a car this size. Parking is a problem because of it's size and length and the size of the doors have to be taken in consideration as well when parking as they are big doors. With all the seats collapsed, you have an enormous space for whatever you wish to transport, but watch the weight as it will be resting on the back of the collapsed seats. I am mainly doing short drives these days and average 8 ltr's diesel to the 100 km, of course I have the car serviced as per maintenance schedule. Air conditioning and heating facilities are pretty good with individual outlets for the back passengers with also plenty of cup holders, one power point in back seat and one in luggage compartment. If you ever have to use the spare wheel, is a bit of a hassle to drop it and get it out particularly for older people. Location of the electric drivers seat are also easy to use. The back light in luggage compartment does NOT come on when you open it, it is a manual function, the rest is automatic. High beam adjustment is great. Fog lights I can do well without, but good for parking in the dark though. Brakes are very good and they do shudder when you have to break heavy, but that is normal with ABS system. I am not saying this is the best car for value, but I certainly get my value out of it, it is smooth to drive. My wife has used it too, doesn't like the size of it understandably, as she has a Mitsubishi Colt. All in all I am NOT DISAPPOINTED with the Ssangyong Stavic and consider it real value for money.
A very nice, dutiful and economical car
We purchased a Ssangyong Stavic in Dec 2016. We were looking for a 7 seater and were not decided on any particular brand. So, we shopped all around Sydney for 7 seaters. I browsed the internet and saw Ssangyong Stavic for the first time and found it pretty decent in pictures so we went to a dealer near us who told us that they don't stock Ssangyong anymore. We couldn't find any dealers nearby. So we started looking for other cars. We had a look at Honda Odyssey, Kia Carnival, Hyundai Santa Fe, Holden Captiva (I don't know if I have missed any). All of them were way too expensive and some were not roomy enough (Odyssey for example). By chance, I happened to find a Saangyong dealer in Parramatta and we went to have a look. We were quite impressed when we first entered the car. One of the USPs from my perspective was that the 2-2-3 seat arrangement which meant there was no need to collapse seats for the back seat entry. We also found the car very spacious and contained all the things we wanted from the car (nothing fancy but everything we needed). On top of that, the car was available for $28k which was by far the cheapest car around with all the specs we wished for. So, we bought the car and we are very pleased that we did. It runs beautifully and is quite quiet :) for a diesel car. The air-conditioning of the car is absolutely wonderful. It reaches all the seats with the top vents in place.
A friend of mine recently took it for a couple of weeks and did around 3k with seven adults and a boot full of stuff in the car. He has given me great feedback about the car. He has said that he got excellent mileage out of the car despite the full load. He told me that he never found the car wanting despite the full load.
The only slight niggle I have (which a few have pointed out already) is the speedo showing on an average 10% more speed than actual. When I first drove it on a freeway, almost all the cars overtook me despite the double demerit points and police around while I was myself driving at 110 km/h. So, I checked on an app and I found this out. Saangyong told me the following ("As per Australian Design Rule (ADR) 18 specified the accuracy of +/- 10% of the vehicles true speed when travelling over 40km/h. The speedometer must not indicate a speed less than the vehicle’s true speed or a speed greater than the vehicle’s true speed by an amount more than 10% plus 4 km/h.
· As your vehicle complies to the standards set by the ADR this cannot be altered.
We do not recommend you use alternative devices other than your speedometer as a guide to indicate the speed at which you are travelling.").
The manual boot light (which also others have already pointed out) is a bit of an issue.
But when it comes to car performance, I could not be more happier. I hope the dream run continues......
Have owned my stavic since new(2013), best value for my money. I love this car. Good space and my big family travels in comfort ( not squished) whilst there is respectable boot space. Very good car to run.
Ssangyong should keep improving the interior (plastics) ,incl the sound system (more powerful speakers)
I loved this car ...... Until
I've always liked this car, so when looking for a people mover it was my first choice.
I purchased a new 2013 model Stavic In South Australia.
Pro's : Great fuel consumption 850km per tank on average , the back seats are removable, seven adults plus luggage fit easily, the middle walk thru isle is great as there's no need to fold seats to access back row, the cars interior is huge, it has four 12 volt chargers, all seven belts are lap sash seatbelts, the steering wheel features a radio control which could even change songs played via Bluetooth, and also changed radio channels and mode it also features cruise control on the other side which enables you to not only set the speed but accelerate or slow down via the controls .
Cons : There's no lockable storage space except the boot, the passenger doors are very large making it hard to park and allow adequate room to exit, after less than two years the chrome peeled off the front interior door handles, the hand holds broke after minimal use, the sun visor keeps dropping down, and the black exterior paint scratches easily. All except the paint were covered under the warranty , replacements were ordered but didn't arrive in the 15 weeks we waited for them.
Unfortunately my car was damaged in a accident and in ten weeks we never even received the price for replacement parts, let alone the parts
After 12 weeks with still no pricing my insurance company labelled it a financial writeoff .
Over all , the Stavic drove well and was a great family car, unfortunately parts aren't readily available and we've since replaced it with a different make of people mover.
The car is excellent and runs well. It is also quite economical on fuel - does Canberra to Melbourne (650km) with three-quarter tank. And for sub 30K price, you can't go wrong.
Got to be careful with dealers though. The one in Canberra quoted more than twice the normal price to replace brake pad and rotor during service at odometer reading of 55000. Protested and called Ssangyong directly and was told to seek a second opinion. I ended up paying less than half the dealer's price.
Performance great for 2.0L engine.
Handling comfortable on long trips, minimal engine noise.
Interior practical, can remove rear bench seat for more space.
Climate control air con works well for heating and cooling.
Plenty of legroom but wife finds the leather seats too firm.
Reliability excellent, servicing expensive, fuel 9.0-9.5l/100kms.
Great solid car
Just seen the SPR in the flesh for the first time today. The leather seats make a big difference to the overall ambiance of the car. Also one of the problems is that on the base model there the speedo is in the middle and difficult to see is solved - the SPR puts a digital odometer behind the steering wheel.
I have created a Facebook group for people who own a Ssangyong Stavic, or are thinking about buying one.
I love the car, it drives smooth and has not trouble handling the road and hills with cruise control on, the features are great and placed well in the car. The service centre in Bundoora is awesome and helpful and friendly - DO NOT USE BAYSWATER they do not do what they promise.
beautiful to drive, has everything you need, cup holders, cassette, cd, radio, under seat storage, glasses case, tray in the rear, plenty of charging outlets, spacious, carpet comes out to be washed in machine, has a mercedes engine without the proce tag
the back seats have to be taken out and they are very heavy, Can not remove the middle seats, did not come with tinted windows
My mechanic said that they have disc brake problems after 100000ks .We have 50000 KS no problem I have had problems with the rear tyres seperating (kumo solas) the only thing I can complain about. My stavic gets good economy and drives great very happy to. I had a ssangyong for actrong sports 120000ks no problems
Completley Amazed. Unexpectedly good.
I'm in the motor trade (as a dealer) and got this car as a trade in and expected it to be complete garbage. I drove it and then kept it for my own family use and have been completely amazed at how good a family car this is. Seems to get quite good fuel economy heaps of room, and is the only 7 seater I can name that actually has useable luggage space with all 7 seats in use. It almost has as much space as a Pajero with 5 seats in use.
So its good, real good. To my complete surprise.
We were looking for a new 7 seater when we had our 4th child. Stumbled across Stavic by luck.. didn't even know these were in Australia. Purchased it in Jan 2016 ours is a 2015 updated version. Could bot be happier. Have had no issues yet. Have done 32000 in 3 years with the usual school runs and occasional day trips. The car averages 7L to 100km on freeway empty to 7.8-8L on freeway loaded. Does 8.5L around town. Excellent for a 2.2t car. The turbo has a slight lag and hesitation, however you only feel this from a standstill. However once the turbo speeds up which takes 1 second fells like you can pull an entire house out of a swamp and still accelerate uphill. No kidding. The gine has plenty of grunt. But remember this is not a race car. Rather one built for a family cruising. The bood is huge never mind the baggage lights.. just turn them on manually.. no big deal. The car comes with a full size spare. Not too difficult to get out.. all good. Plenty of room. I like it. Would definitely buy another, but i don't think i ll need to at any rate soon. The verdict? 9.5/10.
Looking for a used car - less than 150,000km, Seven Seater under $15,000.
With 3 children turning into young adults and with my wife driving around 900 kms a week for work the old 2003 Magna Wagon as not going to last much longer. We had a budget of $15,000 for a used seven seater car/van. This money would get us into 10 year old Mazda CX9, Mitsuibishi Outlander, Honda Odyssey etc and a 2011 Kia Grand Carnival. All the cars we looked at had at least 120000 km on them and other than the KIA where 5 seats plus 2. Presently surprised when walking back to the car at the end of marathon sessions of talking to a variety of dealers at Car City, we stumbled across a 2013 Black Stavic that fitted our criteria 7 seats, turbo diesel, great boot space, tow bar, nice ride height with around 73,000kms for a drive away price of $14k. Picked it up and the wife has put on 3,000km in the past 2 weeks. Fuel economy is around 7 litres to the 100 and had to spend a little bit of money to get the rear camera to work as well as an plug and play wiring harness to get the media steering controls to work with the after market Sony Blue Tooth stereo.
Overall a great solution as the Stavic provides a roomy 7 seater, heating and air conditioning great, drives well and the most important thing is that the wife is happy. We got a good price on the car and around $200 dollars got the steering controls and the rear camera to work. You will need a rear camera as the car is 5.2m long which makes it fun reversing. I don't have the issue of discrepancy of speed mentioned in the previous review and need to take back under warranty as the indicator for the airbags came on. (will be fixed under warranty). Recommend that if you have a growing family this car does fit the bill and half the price of comparable cars from Toyota, Mazda and the like.
Price to get things working not covered by Used Car Warranty.
Rear Camera around $100. Blue Tooth Touch Screen Stereo for camera display and handsfree phone. Example sony xav-68bt around $300 second hand. Aerpro Harness have phone and steering controls work with after market unit around $140. Labour around $150 to install.
Great car for the price. Minus a little trouble from the diff, needing a replacement under warranty, it's smooth to drive. A little slow on the uptake compared to the Triton, but hey fill it with kids and there's no rush. A maroon interior would be nice, but the grey is sufficient. I am having issues with the airbag light, due to get fixed for the third time under warranty, however. Heaps of boot space. Bluetooth works great. Maybe one day they will bring in the 9 seated version. 4wd too??.
Ed of Parra
Exceeded my expectations
I did a lot of research prior to purchasing my Stavic last month. I was in the market to buy a good value diesel 7 seaters and considered a number of diesel options including Holden Captiva, Isuzu MU-X, Hyundai iMax, Kia Carnival and Mitsubishi Outlander. After considering equipment levels, performance and pricing, eventually Narrowed down the choice to the Stavic, Isuzu & Captiva. Test driven the cars and though I was initially skeptical of the Korean brand, the Stavic pleasantly surprised me with a nice drive feel. The engine is quite punchy and VERY quiet for a diesel, I have friend who thought the Stavic had a petrol engine (from inside the car). Considering the overall value, the Stavic test-drive convinced me that's the right car for my family (second choice was Isuzu then Captiva).
As I have not owned the car for long, I can't comment on the long term reliability nor the servicing costs, etc. But I can't find too many people on the net complaining on their Ssangyongs or Isuzus (unlike the Captivas).However, throwing an objective point of views, Holden would have sold a lot more Captivas compared to Isuzu and Ssangyong's, so this may be a contributing factor to the number of ownership complaints.
For all it's worth, so far the car is really pleasant and comfortable to drive. The auto gear changes smoothly, steering and built quality feels OK, no rattles so far and less plasticky than many other Japanese/Korean offerings. Just about a few negatives I can think of was the unavailability of the trip computer and reverse camera, even as an option.(on the standard model). The internal"room" lights must be manually switched off (other than the front "door" lights) and do not go off automatically when the car doors are closed (which could drain the battery). The seats are a bit too soft for my liking but this is an individual preference.
However, these minor issues should not stop anyone from buying the Stavic, as it is still a great value proposition given the sub-$30k pricing (I was not even charged extra for metallic colour) and the equipment levels included in the overall package.
If you are considering a Stavic, I recommend you test-drive it. I am sure you will be as pleasantly surprised as I was when I test-driven one.
Early days but good so far
Quiet and comfortable on highway for 7-8 lts/100 kms. Surprisingly powerful. So far reliable (purchased with 33k, now 47k). As per other posts, has great interior room and tows well. Some cheap items such as rear wiper switch on dash rather than stalk, and aircon/ventilation system is confusing, but overall fantastic value for money. Bigger test will be reliability over long term. Also the local dealer is awful so have had to service elsewhere. But i agree with others, with better marketing, these would sell in far greater numbers. Best thing is to test drive and see for yourself. You too will be pleasantly surprised as it will exceed your expectations given its price.
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