Slow, inefficient, not knowledgable
Very slow to respond to anything. Expect a 7-10 day turnaround for most issues. Not meticulous, nor appearing to be on the owner's side at all. Seems like they just take the money and do minimum work. Wish I could change this body corp.
Body Corporate fees are always going up
I own several properties that they manage and the body corporate fees have gone through the roof every time they take over.
Minus 5⭐️ HONESTLY LOOK ELSEWHERE
In my overall experience with SSKB their performance has been disgraceful. In my most recent experience with General Manager GC and NSW. It took 28days for a reply and not 1 question has been answered.
Our Body Corporate Manager also does not give direct answers to direct questions.
A disgrace to the profession.
Need I say any more about these so called professional people.
We submitted a request for a quote on-line to manage our units, a week ago and no response to date
If an owner's corp contacts you for a quote, surely it deserves a response of some sort.
Our request for a quote has no response after one week and we are wondering why?
Avoid at any Cost
I have experienced apartment / strata living overseas, in Perth, Sydney, Brisbane and the Gold Coast and I can rate my experience with SSKB to be the worst.
[name removed], our community manager, unprofessional, lacks the experience or knowledge of the ACT.
She doesn't bother acting on or respond to any situation or concern satisfactorily.
She just loves to go in circles so she can charge extra fees instead of being pro-active and come up with solutions.
I'll provide one example out of many so far - I have complaint 24 days ago about the n...eighbour having loud parties late at night which is not allowing my kids to sleep at night, she said she will discuss in the next meeting which is taking place in three months! I wonder if she was the one who couldn't sleep at night for 25 consecutive nights due to nuisance, would she be sitting back and living with this for another 3 months? Simply poor poor management.
- Verified customer
This company is a big machine. They say they do a certain number of activities for your body corporate but in reality they do not. They don't respond to emails. They do not follow through on their obligations. They say they send information out that they have not. I would not recommend them.
After posting this review they contacted me to rectify. They didn't, until I posted a further review outlining their response. After that, as a "gesture of goodwill" they have resolved my issue. I am pleased my issue has been resolved but disappointed it w...as only as a gesture of goodwill after my reviews. It would have been nice if the issue was dealt with in a timely matter and because they wanted to follow quality business processes and provide good customer service. At least my issue has now been resolved.
A big joke
Trying to build a home and not allowed to have a flat roof for our garage and then they say you have to have a pitched roof of 22.5 degree pitch which gets knocked back . Please tell me what can i have. Management experts. They want to know what soil we are using in the garden and how thick. Stay clear of this company as they are revenue raising .
Do not go here. SSKB worst Body Corporate Management company ever - Melbourne & Brisbane
Steer well clear. In my 20 years of working with Body Corporate/Owners Corporate Managers, this group is bad news. They give you a professional image at first but are useless. They overcharge, they do not know many things a OC Mgmt group should and do not do the right thing by you. Totally unprofessional and there is in fighting within the company. They do not take responsibility or accountability for their actions and charge for every single thing. They do not keep records or emails as they should. Customer service is rubbish and getting ont...o senior management for discussions and escalations is impossible. From other reviews it sounds like in Melbourne we need a Brendan, Rachel, Tyson and Tracie because Melbourne based management is not good.
Give SSKB a BIG MISS!!!!
We inherited SSKB in late 2015 when the owner of our BC company in Cairns retired. They looked professional and promised to sort out mess inherited from the previous company.
They organised our AGM in December 2015. They labelled the Minutes file as December 2016. Inspite of repeated verbal and written requests wasting everyone's time, they took SIX MONTHS to fix this simple, yet incorrect and annoying mistake.
They then organised a Community Meeting in April 2016. Inspite of my many requests as a Body Corporate Committee member to put ph...ysical altercations by a neighbour on the meeting agenda so it could be discussed at the meeting, the Community Manager flatly refused. Stating this is not a body corporate matter. It has since proceeded to Dept of Justice. The police are currently preparing charges. The Commissioner's office assured me that this is definitely a body corporate matter and should have been handled by SSKB. At the Community Meeting in April 2016, the Community Manager, along with the BC Chair and Secretary (all claiming to be BC experts), approved works above their allowed limit and documented them in the Minutes. Some works were carried out. Without consulting the rest of the owners. For reasons known only to themselves, the Community Manager did not create work orders for 2 safety reports approved at the meeting and needed for preparation of new budget. Numerous enquiries about this were not followed up.
any corporate body that uses sskb is a joke, it is a horrible service with 0 customer service skills and don't care about anything at all. They over charge me nearly every month and will only do something about it if i call them 300 times
Never response to anything
the worst bc manager around. never response to any thing. never give advice to committees and lead to unnecessary legal battle between committees and on site manager. on site manager run away when they kniw the complex involve with sskb.
Questions & Answers
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e mail address Brendan Edwards please
SSKB Strata Managers
Brendans email address is email@example.com.
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