No tyre lrver to fit new lock nuts
I bought new wheels and tyres for my van. I got a flat after 5 months and they didnt tell me the lock nuts were different or provide a tool to get them off. Flat tyre on side of highway in pouring rain at night and no way of changing tyre. Roadside assistance didnt carry it either as they are a rare shape. Awesome...
Lazy, not to mention dangerous.
Quite possibly, one of the worst customer experience I’ve had buying online.
After finding my correct tyre and wheel package myself I decided to order online as the prices was infact very good.
The order was accepted, received, and I was sent a confirmation email - all good I thought...
Time goes by and no wheels have arrived, so a call to the support team was in order. Turns out the wheels I ordere are not in stock at that price, I can have them but will need to pay more.
I accept an alternative colour, wait 2 weeks, wheels arrive minus ...
Supermarket type service i.e NONE! Useless - no help or advice given - Too bureaucratic
If you know exactly what you want in wheels and tyres this is a great place to get a good deal. You arrive. They send you to the office. You tell the girls EXACTLY what you want and wait for the job the be done in quick time. HOWEVER 1. There is no other way! You can't talk to the guys in the workshop or ask them questions or seek any help or advice 2. If changing only 2 tyres they will not put the new tyres on the front unless you specifically tell them to do so even though this is industry best practice and the safest thing to do - so a big Z...ERO for service in this respect. 3. If you have a tyre issue such as an uneven tyre causing car shake/wobble and you don't know which one it is, these guys won't help you. Because you have to tell them exactly which tyre to change. OMG! They wanted to charge me $30 a wheel to remove and check after telling me beforehand they could just run their hands around the tyre to feel for any tyre imperfections. I drove 20km for nothing! OMG what a bunch of morons. Seriously they are totally useless. If you want good tyre service and advice go elsewhere. Like i say this is just a wheel and tyre supermarket where you only get to talk to the checkout girls and that's limited to placing your order. Full stop.
I brought 4 new tyres for my Alfa and had it detailed only a couple of days ago, and after having new tyres fitted at St George Tyres the mag rims were absolutely filthy with crease from the tyre fitters, surely they could have wiped clean the rims ,and no tyre black on new tyres which would have made them look new as well, no customer service at this place won't be going back, better off going to Tempe Tyres or alike. My wife had one new tyre fitted at Bob Jane and they ensured rim clean and painted all tyres, take note St George customer service goes a long way.
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