Good and bad
We have had a automatic fold out awning installed. Overall the customer experience was very poor with the salesman - Jan, offhand and unpleasant to deal with. Notwithstanding this early experience and hickups along the way, the final product has been worth the wait and is high quality. The installers were very good.
A disappointing experience
I purchased my new home in late November and planned to move in February, I needed blinds urgently so rang and booked a quote for the week of settlement so the blinds could be installed manufactured ASAP. At the time, I was told the blinds would take 2.5 - 3 weeks for delivery. On the day, I had to chase the sales consultant as she did not turn up at the appointed time, I got the quote and called to discuss, then had to chase to get an updated one. It was the cheapest quote, but I was then told I had to pay 50% deposit, the blinds would take 4 ...weeks and no one could tell me when the final measure could be done - they wouldn't start production until then. Very disappointing, I didn't go through with the work, if they are happy to take my money in advance without providing basic customer service, then I have no faith in their ability to delivery a quality product.
You pay good money and you expect the job to be finished off properly
If you pay good money you don't expect to have to finish the job off properly yourself. Is is that hard to spend an extra 15 seconds on fitting the ring pulls properly. If you pay $2.5k for a new blind, you don't expect to marks and scratches over the powder coated aluminium extrusion. A bit of pride in what you deliver to the customer wouldn't go astray. Do it right do it once. You shouldn't need to make 3 visits to complete the job. It's what you do week in week out and you've been at this caper for many years, so I kind of expect a higher standard of professionalism. One chance to impress and you blew it.
Questions & Answers
Do you have agent inn qld and what would be the price on a single screen electric roller door
Do you have anyone supplying and installing in qld as I am interested in a screen door for my single garage with an electric motor could you tell the approx price please
Our experience with Stan Bond in Adelaide was only for an outdoor blind. I am not familiar with suppliers in QLD.
Get an answer from our members and Stan Bond Adelaide representatives
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