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State Custodians
3.8 from 425 reviews · View Statistics

Reviews

4.1

7 reviews
3
(0)
2
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M Elangovan

M ElangovanSouth East Queensland, QLD

Best rates and quick response

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJune 2020
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
Ebi

Ebi

  • 3 reviews

Montly payment

published

Hi ..I have a question for you guys . My rate droppped to 2.80 last month and when I calculate my monthly repayment on different apps, I get 2424 figure wheras State Custodians is charging me 2440. Does anyone know why ?
Ebi

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2017
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
Jed M D.

Jed M D.Sydney, NSW

State Custodians is our preferred Lender

published

We approached State Custodians for a top up of our existing mortgage. Leo was fantastic, helping us navigate the paperwork and answering all our questions as we moved through the process. His attention to detail and professionalism was exceptional. Totally satisfied with all aspects of our loan.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRenovation
1 comment
State Custodians
Customer Feedback T.State Custodians
Home Loans

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Poor performance on every level

published

I was given a minefield of hoops to go through, delays and excessive red tape to get through which ultimately discourages any success in reducing my interest rate. Very dissatisfied with service on all levels.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
KTM

KTMSydney Surrounds, NSW

  • Verified customer

The BEST Customer Service!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
Sam

SamHobart, TAS

A smooth application and approval process

published

Leo was fantastic to deal with. The whole process was relatively quick and smooth. State custodians offer acompetitive rate and customer reps such as Leo are knowledgable, friendly, quick to respond and easy to understand.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan Start DateSeptember 2019
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
Natalie T

Natalie TWide Bay-Burnett, QLD

Great loan, it's cheap for a reason though

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateAugust 2018
Loan used forFirst Home
1 comment
State Custodians
Customer Feedback T.State Custodians
See all State Custodians reviews

Questions & Answers

Jack

Jackasked

What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?

No answers
John N.

John N.asked

Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks

1 answer
pablo
pablo

Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul

Lynette

Lynetteasked

What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.

1 answer
State Custodians
Customer Feedback T.State Custodians

Dear Lynette

Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.

Kind regards
The team at State Custodians

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