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State Custodians
3.8 from 425 reviews · View Statistics

Reviews

5.0

5 reviews
4
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3
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Luke

LukeGreater Melbourne (Metropolitan), VIC

Fantastic Customer Service & Communication

published

Tenille was allocated as my lending specialist and helped me greatly during the loan process. She always kept me in the loop during the application process and nothing was too much trouble for her. I achieved the best possible outcome on my loan including great rate for high LVR and no set up or ongoing fees. I don’t know what I would have done without Tenille and State Custodians. Thank you !

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2020
Loan used forSecond Home
1 comment
State Custodians
Customer Feedback T.State Custodians

Excellent Customer Service

published

Following several unsuccessful and negative phone interactions with other lenders, I spoke to Tenille from State Custodians. She was professional, informative and helpful as I explained what I required in a home loan. Following our initial phone call, the customer service I received during the application process was exceptional. Tenille was in regular contact and helped me gather everything I needed to successfully acquire the best loan for my family. I am very happy that I chose State Custodians for my home loan and hope that the great service continues throughout the life of the loan.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJune 2020
Loan used forSecond Home
1 comment
State Custodians
Customer Feedback T.State Custodians
markk0078

markk0078AU

  • 5 reviews
  • 1 like

Excellent example of a customer service lender

published

I had a very good experience dealing with State Custodians. Their rates were 0.5% less than the nearest lender in my situation. I worked with Justin and he continually kept me updated throughout the process and was very professional even when there were some hurdles to overcome. I would definitely recommend

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
State Custodians
Customer Feedback T.State Custodians
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Lawrence

Lawrence

  • 2 reviews
  • 3 likes

State Custodians experience 11/10!

published

I could not pick out anything State Custodians could have done better. From application to formal approval experience was awesome. Constant communication and only took 6 business days! Would recommend to anyone and everyone.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
State Custodians
Customer Feedback T.State Custodians

Great service and quick approval

published

We dealt with Leonardo Gonzales for our home loan and he was excellent. It was 8 days from first contact to final approval. We had conditional approval after 2 days. Leo was always responsive, answering emails well after business hours and was proactive. A pleasure to deal with, and couldn't recommend him and State Custodians more highly. I should also say that they have one of the most competitive rates on the market, so you are not sacrificing quality for price either.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
1 comment
State Custodians
Customer Feedback T.State Custodians
See all State Custodians reviews

Questions & Answers

Jack

Jackasked

What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?

No answers
John N.

John N.asked

Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks

1 answer
pablo
pablo

Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul

Lynette

Lynetteasked

What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.

1 answer
State Custodians
Customer Feedback T.State Custodians

Dear Lynette

Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.

Kind regards
The team at State Custodians

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