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State Custodians
Lorraine
- 3 reviews
Unfair investment loan rates for existing loyal customers
I have just checked on the website that State Custodians has a rate of 2.74% for investment loans only for new customers with a LVR lower than 60%. It is very unfair to existing loyal customers who are paying their instalments on time even in the existing Covid-19 environment and have their loans lower than 60% LVR.
1 comment
Ozzi154Greater Melbourne (Outer), VIC
- 6 reviews
- 6 likes
Dodgy valuation, poor customer service
State Custodians significantly undervalued a property purchased by me. This has been confirmed by two independent valuations which I obtained externally. I would not go ahead with a loan but time was running out and I had to complete a purchase borrowing some additional money from my friend.
As soon as a loan has been established, i needed to put some changes. Multiple calls and emails went unresponded. So, as soon as you are in, their customer service is non-existent.
January 23rd 2019 Update: No rate changes when all the others dropped thei...
Read morer rates Our rate still remains the same for our loan with State Custodians, whereas for all other investment loans we have with different lending institutions it dropped. Your rate is not competitive anymore State Custodians, so we started thinking about refinancing from you. A difference of 0.4 per cent is toooooo high to tolerate it.3 comments
Customer Feedback T.State Custodians
Dear Ozzi154,
Thank you for your feedback and we regret that you’ve not been happy with the experience to date....
Read more As is the standard protocol amongst lenders we use independent valuers to undertake formal property valuations and therefore don’t have control over the valuation amount. However, it is unusual for it to be significantly short of the purchase price. It’s also very disappointing to hear that you have not received the high level of customer service we strive to provide. If you would be kind enough to please send your details to feedback@statecustodians.com.au we will look into this for you. Kind regards, The team at State Custodians
23 June should be in the text instead of 23 January, which was mistakenly put in place by Product Review moderation team. Thanks
Customer Feedback T.State Custodians
Dear Ozzi154
Thanks for sharing your feedback. We are pleased to confirm that we are reducing variable interest rates across our standard products by 0.18%pa. This rate reduction will be taking place tomorrow - 26 June 2019. ...
Read more Standard products include the Low Rate Home Loan, Breathe Easy, Peak Performance and Standard Variable loans. If you have a different loan with us, please contact our Customer Care team on 13 72 62 for information about your loan and interest rate. Please note that we did publish a notice about this rate change on our website a couple of weeks ago. For any future rate movements, we suggest checking our website for information. You will also receive confirmation of your new rate via your June statement. Kind regards The team at State CustodiansOther Home Loans
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Jackasked
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
No answers
John N.asked
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks
1 answer
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
Lynetteasked
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
1 answer
Customer Feedback T.State Custodians
Dear Lynette
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
Kind regards
The team at State Custodians
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Customer Feedback T.State Custodians
Hi Lorraine,
Thank you for your comments and the opportunity to address your concerns. ...
Read more Due to the dynamic nature of how funding is obtained there are times when the rate of an existing loan can differ to the rate for new loans. However, we strive to maintain low rates for all of our customers and would appreciate the opportunity to review your situation. If you could please kindly send an email to feedback@statecustodians.com.au with your name, loan number and contact information, we will take a look at it for you. We look forward to hearing from you. Kind regards, The team at State Custodians