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State Custodians
Ebi
- 3 reviews
Montly payment
Hi ..I have a question for you guys . My rate droppped to 2.80 last month and when I calculate my monthly repayment on different apps, I get 2424 figure wheras State Custodians is charging me 2440. Does anyone know why ?
Ebi
1 comment
Natalie TWide Bay-Burnett, QLD
Great loan, it's cheap for a reason though
State custodians provided excellent customer service and a very smooth lending process. Their rate is one of the best you can get, but now I've been with them for some time, I have to say I'm extremely disappointed with the RESIMAC-based loan enquiry system.
I have setup an offset account and had the idea that I'd be able to use it like a regular bank account.
I was wrong. The thing is a dinosaur.
Here's a list of everything that's wrong with it:
This is the worst and biggest problem:
YOU CAN'T SETUP AUTOMATIC PAYMENTS TO BANK ACCOUNTS OR CREDIT CARDS...
1 comment
Customer Feedback T.State Custodians
Hi Natalie,
Thank you for your comments and we’re happy to read about your positive experience with our customer service, lending process and low rate offer....
Read more We appreciate your feedback in regards to the online account access. We acknowledge that although it handles the basic requirements, its functionality is limited. You will be pleased to hear that we are working on a new account access platform that will, to use your words, “kiss old-school banking goodbye”. Not to mention it will be a lot prettier, too! We are looking forward to communicating this to all our customers once it’s ready to go. Once again thanks for your comments. Kind regards, The team at State CustodiansOther Home Loans
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Jackasked
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
No answers
John N.asked
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks
1 answer
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
Lynetteasked
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
1 answer
Customer Feedback T.State Custodians
Dear Lynette
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
Kind regards
The team at State Custodians
Details
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Customer Feedback T.State Custodians
Hi Ebi,
Thank you for your comments and we hope to be able to clear this up for you. ...
Read more Depending on which day each month that your interest is charged, the repayment amount for this month is calculated on a pro-rata basis, considering both the previous interest rate and the new interest rate. The new rate took effect from 26 March, while the interest is charged on the ‘anniversary’ date (for example if your loan settled on the 3rd of January, the interest would be charged on the 3rd of each month). When a full month is charged at the new rate the amount should correspond with your calculation, but we will be happy to review this for you and confirm that the amounts are correct. If you’d like, we can arrange for a customer care representative to get in touch with you and answer this and any other questions you may have. Can you please email your name, best contact number and the email address on your loan to feedback@statecustodians.com.au and we’ll be in touch. We hope to hear from you soon and thank you for the review. Kind regards, The team at State Custodians