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State Custodians
M ElangovanSouth East Queensland, QLD
Best rates and quick response
I was shopping around for best variable rates on the market and state custodians’ rate of 2.65% is very competitive in market without any monthly or yearly fees.
My experience with them was 100% great. I’d definitely say they were thorough and professional with their processes.
My first step started with an online application which gave me an instant pre-approval subject to document verification. I was then contacted by their lending specialist Hannah M taking me through the details of the entire process and what is expected and the timefram...
Read morees. I had a parallel application with another bank through my mortgage broker who failed to do their duty properly and I had to panic with less than 10 days to go unconditional on my purchase and I was not even on step 1. That is when the lending specialist came to my rescue following up on my application and then when i told my situation, she ensured that my application will get processed on time.1 comment
KTMSydney Surrounds, NSW
- Verified customer
The BEST Customer Service!
The entire experience is quite daunting for a first home buyer however I cannot fault the support and assistance received from our lending specialist, Charlotte, from the initial enquiry right through to the settlement. She was understanding and empathetic to our fears and concerns. She provided us with the best advice and support we could ever have hoped for. We were guided through each step with the utmost professional nature, and not once were we confronted with anything unexpected. She was patient with my frequent nervous questions, and con...
Read moretinued to reassure me at every step! The entire process was so simple! The interest rate was incredible, and very competitive, and for our situation the rate was 1.6% lower then the next financial institution willing to consider our application. State Custodians helped us realise our dream and we are forever grateful. Highly recommended!1 comment
Customer Feedback T.State Custodians
Hi KTM,
Thank you so much for your review and it’s great to read about how Charlotte was able to help you through the process to buy your first home! We’re glad to read about how happy you are with ...
Read morethe rate you have and simple you found the process in the end.Other Home Loans
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SamHobart, TAS
A smooth application and approval process
Leo was fantastic to deal with. The whole process was relatively quick and smooth. State custodians offer acompetitive rate and customer reps such as Leo are knowledgable, friendly, quick to respond and easy to understand.
1 comment
Customer Feedback T.State Custodians
Hi Sam,
Thank you for your comments and it’s great to read about your entire experience across the application process, interactions with Leo and your home loan rate....
Read more We really appreciate the time taken to submit this review. Kind regards, The team at State Custodians
Find out how State Custodians compares to other Home Loans
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Questions & Answers
Jackasked
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
No answers
John N.asked
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks
1 answer
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
Lynetteasked
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
1 answer
Customer Feedback T.State Custodians
Dear Lynette
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
Kind regards
The team at State Custodians
Details
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Customer Feedback T.State Custodians
Hello M Elangovan,
Thank you for your thorough review and recommendation. We are pleased to read about your experience as this is that level that we strive to deliver for every customer. It’s rewardi...
Read moreng to know that Hannah was able to progress your application quickly in order to resolve the issues that you had elsewhere. We look forward to your loan settling and being able to continue delivering a high level of service.