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State Custodians
TonySydney, NSW
Review for Maryam - State Custodians
Maryam Siddique displayed the qualities that you want when getting a new loan or a refinance. Maryam delivered the perfect outcome. Maryam was honest, persistent and very resilient. Maryam was not deterred by any setback, remained calm, focussed and composed and she successfully achieved the perfect result in a very timely manner with the best possible loan terms and conditions. Maryam went over and above the call of duty and she remained accessible at all times to achieve the best outcome.
2 comments
My pleasure - keep up the good work.
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DarleneGreater Melbourne (Outer), VIC
Great customer service
From application to end, Leo was easy to communicate with and very helpful with advice. What a great service and thanks to Leo am a very happy customer! A fast and professional service.
1 comment
Customer Feedback T.State Custodians
Hi Darlene,
Thank you for your review and it’s great to read about your experience with Leo during the entire application process. We have passed on your feedback to him.... Read more
We really appreciate the time taken to submit your comments. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ProductReview.com.au!
AlanCentral Highlands and Goldfields, VIC
Great Service
I had Hannah McNeill look after my application. I found Hannah to be very professional and extremely helpful. There were a number of stumbling blocks along the way however with Hannah’s guidance and assistance these were all overcome .
1 comment
Customer Feedback T.State Custodians
Hi Alan,
Thank you for your feedback. It’s great to read about your experience and the assistance that Hannah was able to provide.... Read more
We really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ProductReview.com.au!
Find out how State Custodians compares to other Home Loans
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J QuinnSouth East Queensland, QLD
Good rate but requires a lot of work to get through
We found State Custodians to have a very competitive rate and good products that met our need to release some equity in our property for future investments. I'm not sure if it is a reflection of their risk appetite, but they require a lot of documentation (around 20 documents in our case). But Justin our service representative was very responsive to helping use through the process and ensuring we clearly understood the product. We had also read through these reviews previously and understood that the process could take a long time (which for us it did). However in our case that wasn't an issue. I'm sure in other instances they could speed up the process as long as you have all your documentation in order.
1 comment
Customer Feedback T.State Custodians
Hi J Quinn,
Thank you for your comments and it’s great to read about how Justin was able to help you during the application process; we’ve passed on your feedback to him.... Read more
As a lender we do undertake a thorough assessment of all applications, but strive to make this as quick and smooth as possible. We appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ProductReview.com.au!
DarrenSouth East Queensland, QLD
I couldn't be happier!
I recently refinanced our Line of Credit Loan with State Custodians and I couldn't be happier. The service was prompt and personal and having one person to deal with right through the process was excellent. Justin's assistance with the loan application was first class and I would recommend State Custodians to anyone.
1 comment
Customer Feedback T.State Custodians
Hi Darren,
Thank you for your review and we’re happy to read about your refinancing experience and the level of service provided by Justin; we have passed on your comments to him.... Read more
We also really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ProductReview.com.au!
Five-star process!!
Being a newbie to the idea of a line-of-credit loan, I did some research online and got a good handle on the concept. I’m a bit old-school, so initially I tried for face to face consultation with another lender. I was horrified at the lack of product knowledge that lender’s representative demonstrated during discussions.
Fortunately, I turned very quickly to State Custodians and the process could not have gone better!
I have been guided skilfully through the process by lending specialist Leo, who was able to answer all my questions along the w...Read more
1 comment
Customer Feedback T.State Custodians
Hi B from LH,
Thanks for such kind comments and it’s great to read about your experience.... Read more
We have passed on your comments to Leo and we really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Jackasked
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
No answers
John N.asked
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks
1 answer
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
Lynetteasked
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
1 answer
Customer Feedback T.State Custodians
Dear Lynette
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
Kind regards
The team at State Custodians
Details
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Customer Feedback T.State Custodians
Hi Tony,
Thank you for your comments and for highlighting the great performance by Maryam. It’s rewarding to get feedback from customers like yourself who have had the kind of positive experience tha... Read more
t we strive to deliver to every customer. We’re pleased to know that this has resulted in a loan that meets your needs and expectations. We have passed on your feedback to Maryam.