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State Custodians
3.8 from 425 reviews · View Statistics

Reviews

4.8

6 reviews
3
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2
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Tony

TonySydney, NSW

Review for Maryam - State Custodians

published

Maryam Siddique displayed the qualities that you want when getting a new loan or a refinance. Maryam delivered the perfect outcome. Maryam was honest, persistent and very resilient. Maryam was not deterred by any setback, remained calm, focussed and composed and she successfully achieved the perfect result in a very timely manner with the best possible loan terms and conditions. Maryam went over and above the call of duty and she remained accessible at all times to achieve the best outcome.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Start DateJune 2020
Loan used forRefinancing
2 comments
State Custodians
Customer Feedback T.State Custodians
Tony
Tony

My pleasure - keep up the good work.

Darlene

DarleneGreater Melbourne (Outer), VIC

Great customer service

published

From application to end, Leo was easy to communicate with and very helpful with advice. What a great service and thanks to Leo am a very happy customer! A fast and professional service.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Start DateFebruary 2020
Loan used forRefinancing
1 comment
State Custodians
Customer Feedback T.State Custodians
Alan

AlanCentral Highlands and Goldfields, VIC

Great Service

published

I had Hannah McNeill look after my application. I found Hannah to be very professional and extremely helpful. There were a number of stumbling blocks along the way however with Hannah’s guidance and assistance these were all overcome .

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeLine of Credit
Loan used forRefinancing
1 comment
State Custodians
Customer Feedback T.State Custodians
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J Quinn

J QuinnSouth East Queensland, QLD

Good rate but requires a lot of work to get through

published

We found State Custodians to have a very competitive rate and good products that met our need to release some equity in our property for future investments. I'm not sure if it is a reflection of their risk appetite, but they require a lot of documentation (around 20 documents in our case). But Justin our service representative was very responsive to helping use through the process and ensuring we clearly understood the product. We had also read through these reviews previously and understood that the process could take a long time (which for us it did). However in our case that wasn't an issue. I'm sure in other instances they could speed up the process as long as you have all your documentation in order.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Start DateAugust 2019
Loan used forRefinancing
1 comment
State Custodians
Customer Feedback T.State Custodians
Darren

DarrenSouth East Queensland, QLD

I couldn't be happier!

published

I recently refinanced our Line of Credit Loan with State Custodians and I couldn't be happier. The service was prompt and personal and having one person to deal with right through the process was excellent. Justin's assistance with the loan application was first class and I would recommend State Custodians to anyone.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Start DateJuly 2019
Loan used forRefinancing
1 comment
State Custodians
Customer Feedback T.State Custodians

Five-star process!!

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeLine of Credit
1 comment
State Custodians
Customer Feedback T.State Custodians
See all State Custodians reviews

Questions & Answers

Jack

Jackasked

What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?

No answers
John N.

John N.asked

Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks

1 answer
pablo
pablo

Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul

Lynette

Lynetteasked

What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.

1 answer
State Custodians
Customer Feedback T.State Custodians

Dear Lynette

Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.

Kind regards
The team at State Custodians

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