Simply wonderful service and seamless process
Highly recommend State Custodians, Hannah was wonderful keeping on top of everything. The process was seamless from application to settlement - couldn't be happier and I now have a very competitive interest rate.
Really impressed with Hannah McNeill of State Custodians who went out of her way to make the loan process as smooth as possible. She assisted us in acquiring a home loan which we needed urgently, and she worked hard to get the formal approval over the line and kept us up to date throughout the whole process.
I would definitely recommend State Custodians to all our friends.
Professional, efficient and the same contact person throughout.
Every step of the process made sense and was necessary, without front loading unnecessary info early on. Michael was fantastic to deal with, he knew his stuff, and followed through with what he said he would do.
I actually commenced the process with another lender first but got frustrated when promised calls weren't made, and a different person for each interaction.
The process here is wrapped up before the other process got anywhere close to being off the ground.
Best banking experience ever!
I am beyond pleasantly suprised by every aspect of my experience with Satat custodians. From the moment I got on to Charlotte she stepped me through everything in great detail and was prompt following everything up until we got our approval. She keep me in the loop the whole time and I felt fully supported and informed. Not only was it great personalised customer service ( I even had a mobile contact) but the rate was best I could find. Thank you so much state custodians and Charlotte!
Great and professional service. Surely reccomend!!
The consultant is very helpful as well as being very professional and reachable. He always comes back and answers all questions we had very patiently. Had made the lending experience smooth and easy.
State Custodians experience 11/10!
I could not pick out anything State Custodians could have done better. From application to formal approval experience was awesome. Constant communication and only took 6 business days! Would recommend to anyone and everyone.
The lowest rate you could receive with no hassles and quick approval
I refinanced recently with State Custodians for a variable investment home loan as their rate was the lowest available in the market with an offset facility, no fees and no max limit on additional repayments . The process was very quick and the staff are very polite. They have also passed on the discounts from RBA rate cuts. I would highly recommend them .
Great service and quick approval
We dealt with Leonardo Gonzales for our home loan and he was excellent. It was 8 days from first contact to final approval. We had conditional approval after 2 days. Leo was always responsive, answering emails well after business hours and was proactive. A pleasure to deal with, and couldn't recommend him and State Custodians more highly. I should also say that they have one of the most competitive rates on the market, so you are not sacrificing quality for price either.
I couldn't be happier!
I recently refinanced our Line of Credit Loan with State Custodians and I couldn't be happier. The service was prompt and personal and having one person to deal with right through the process was excellent. Justin's assistance with the loan application was first class and I would recommend State Custodians to anyone.
Excellent and timely service
We recently refinanced our investment loan with State Custodians. Not only did they have an extremely competitive rate and provide a loan with the features we needed, Josh's customer service was outstanding. He provided all the information we needed in a timely manner and was on hand to answer our questions as they arose. Josh has helped make the whole process has been quick and easy.
Being a newbie to the idea of a line-of-credit loan, I did some research online and got a good handle on the concept. I’m a bit old-school, so initially I tried for face to face consultation with another lender. I was horrified at the lack of product knowledge that lender’s representative demonstrated during discussions.
Fortunately, I turned very quickly to State Custodians and the process could not have gone better!
I have been guided skilfully through the process by lending specialist Leo, who was able to answer all my questions along the w...
Very streamlined process from application to approval
Leo was very professional to deal with and transparent in all our dealings through the whole loan approval process. We are very satisfied with the outcome and experience with State Custodian.
Had a really positive experience with State Custodian in refinancing my loans. The process was fast and effective from application, approval to settlement. Tony really understood my situation and I felt like I was in good hands throughout the whole process. Definitely would recommend them.
stuffed up at settlement and did not want to deal with it
They stuffed up at settlement time and Cora from Settlements did not want to handle it, as it was Gadens that handle settlements for State. Nectaria from Gadens refused to talk with me and Sophie Sheather, her manger tried to cover up for her and was evasive in answering my questions. Only, when I kept asking more questions, she had to come clean. Disappointed in how Sate Custodians handle complaints and did not want to take ownership of the situation.
Seamless online application process
Hannah is obliging and very well informed resulting in a no-nonsense application process. The attention paid to keeping us informed during every step of the process instilled confidence in us that we were in good hands and the rates are very competitive. If State Custodians after sales service is this good we will certainly be back for more.
Great service and quick response
I'd like to thank Tony and the team for excellent service through the whole process of my home loan application, approval and settlement. They were quick, effective and I always knew where we stood. Based off my experience I can highly recommend them.
- Verified customer
From day 1 the customer service assisted me all the way until settlement. Everything has smoothly processed through emails/phone calls. Great service and highly recommended!
It's been a year now and quite happy with the home loan rate :-)
Excellent Service from State Custodian Product Review team and the Retention team
After the settlement of my Loan, In a previous review I have given 5 star to State Custodian for their Loan Initiation and onboarding process.
However, I was unhappy with the Loan Maintenance Customer Service team mainly how they changed the interest rate and their denial to act with my request. I already started searching for a lender.
When I have reported the details of my grievance through Product Review, the online service team was very prompt to answer my queries and refer my case to the Retention team which offered a solution for my problem and eventually retained me as a customer.
Needless to say, I am happy to give another 5 star review for the State Custodian Product Review team and the Retention team.
- Verified customer
The customer service is real
I guess my story is like everyone elses - we have a home loan through a bank (one of the 'big four'), the interest rate is not as competitive as it could be, and the service is terrible but apparently accepted as a sign of the times (royal commission, anyone?).
I was looking for a good online lender that could offer a low interest rate in exchange for a no frills loan package, something simple where we can just focus on saving and paying off the loan as quickly as possible. State Custodians came up through my searches and I to...uched base through I believe their online form on the website. Within a day I had an email back and after a few days of discussions and considering our options, we decided to go ahead with State Custodians. We next heard from their representatives and received (via email) the paperwork we needed to sign and return. The paperwork felt very excessive (90+ pages!) and there was a lot of 'legalese' involved, which put us on the back foot immediately - we were a little bit suspicious (or perhaps sensibly cautious). However, unlike at my bank, the customer service at State Custodians is absolutely incredible. A real breath of fresh air. They continually touched base with us, answered all our questions, even sat on the phone for an hour to review and discuss all the paperwork with us to make things as easy as possible. It's honestly the service that has made a real difference - the interest rate is good, don't get me wrong, but State Custodians makes us feel like valued clients instead of just another number.
Smooth process and really helpful team
Great customer service from day 1 until settlement. The State Custodians team has always been answering our questions promptly and very clearly.
Very happy with the rate so far. Keep up with the good job.
Questions & Answers
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
The team at State Custodians
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