Very professional, helpful and great product
Customer service from Leonardo was very professional, timely, friendly and helpful
Information required was requested on a step by step basis with quick follow ups if/when required
The rate is very competitive.
Experience was seamless Leo was great to deal with and transparent about all rates and fees. These guys have the best deals in the market, I challenge anybody to find a better deal.
Very happy with interest rate and Refinancing.
I have recently refinancing my investment property with State Custodian Home loan.
State Custodian Team was very helpful and responding my enquirer quickly.
Special thanks to lending Specialist Leonardo in processes of my refinancing successfully been approved. I, was over the moon when I so my interest rate lowered even further, very positive approach by State Custodian Home Loan, big thanks guys.
Simply wonderful service and seamless process
Highly recommend State Custodians, Hannah was wonderful keeping on top of everything. The process was seamless from application to settlement - couldn't be happier and I now have a very competitive interest rate.
Really impressed with Hannah McNeill of State Custodians who went out of her way to make the loan process as smooth as possible. She assisted us in acquiring a home loan which we needed urgently, and she worked hard to get the formal approval over the line and kept us up to date throughout the whole process.
I would definitely recommend State Custodians to all our friends.
Professional, efficient and the same contact person throughout.
Every step of the process made sense and was necessary, without front loading unnecessary info early on. Michael was fantastic to deal with, he knew his stuff, and followed through with what he said he would do.
I actually commenced the process with another lender first but got frustrated when promised calls weren't made, and a different person for each interaction.
The process here is wrapped up before the other process got anywhere close to being off the ground.
Best banking experience ever!
I am beyond pleasantly suprised by every aspect of my experience with Satat custodians. From the moment I got on to Charlotte she stepped me through everything in great detail and was prompt following everything up until we got our approval. She keep me in the loop the whole time and I felt fully supported and informed. Not only was it great personalised customer service ( I even had a mobile contact) but the rate was best I could find. Thank you so much state custodians and Charlotte!
Great and professional service. Surely reccomend!!
The consultant is very helpful as well as being very professional and reachable. He always comes back and answers all questions we had very patiently. Had made the lending experience smooth and easy.
State Custodians experience 11/10!
I could not pick out anything State Custodians could have done better. From application to formal approval experience was awesome. Constant communication and only took 6 business days! Would recommend to anyone and everyone.
The lowest rate you could receive with no hassles and quick approval
I refinanced recently with State Custodians for a variable investment home loan as their rate was the lowest available in the market with an offset facility, no fees and no max limit on additional repayments . The process was very quick and the staff are very polite. They have also passed on the discounts from RBA rate cuts. I would highly recommend them .
Great service and quick approval
We dealt with Leonardo Gonzales for our home loan and he was excellent. It was 8 days from first contact to final approval. We had conditional approval after 2 days. Leo was always responsive, answering emails well after business hours and was proactive. A pleasure to deal with, and couldn't recommend him and State Custodians more highly. I should also say that they have one of the most competitive rates on the market, so you are not sacrificing quality for price either.
I couldn't be happier!
I recently refinanced our Line of Credit Loan with State Custodians and I couldn't be happier. The service was prompt and personal and having one person to deal with right through the process was excellent. Justin's assistance with the loan application was first class and I would recommend State Custodians to anyone.
Excellent and timely service
We recently refinanced our investment loan with State Custodians. Not only did they have an extremely competitive rate and provide a loan with the features we needed, Josh's customer service was outstanding. He provided all the information we needed in a timely manner and was on hand to answer our questions as they arose. Josh has helped make the whole process has been quick and easy.
Being a newbie to the idea of a line-of-credit loan, I did some research online and got a good handle on the concept. I’m a bit old-school, so initially I tried for face to face consultation with another lender. I was horrified at the lack of product knowledge that lender’s representative demonstrated during discussions.
Fortunately, I turned very quickly to State Custodians and the process could not have gone better!
I have been guided skilfully through the process by lending specialist Leo, who was able to answer all my questions along the w...
Very streamlined process from application to approval
Leo was very professional to deal with and transparent in all our dealings through the whole loan approval process. We are very satisfied with the outcome and experience with State Custodian.
Had a really positive experience with State Custodian in refinancing my loans. The process was fast and effective from application, approval to settlement. Tony really understood my situation and I felt like I was in good hands throughout the whole process. Definitely would recommend them.
stuffed up at settlement and did not want to deal with it
They stuffed up at settlement time and Cora from Settlements did not want to handle it, as it was Gadens that handle settlements for State. Nectaria from Gadens refused to talk with me and Sophie Sheather, her manger tried to cover up for her and was evasive in answering my questions. Only, when I kept asking more questions, she had to come clean. Disappointed in how Sate Custodians handle complaints and did not want to take ownership of the situation.
Seamless online application process
Hannah is obliging and very well informed resulting in a no-nonsense application process. The attention paid to keeping us informed during every step of the process instilled confidence in us that we were in good hands and the rates are very competitive. If State Custodians after sales service is this good we will certainly be back for more.
Great service and quick response
I'd like to thank Tony and the team for excellent service through the whole process of my home loan application, approval and settlement. They were quick, effective and I always knew where we stood. Based off my experience I can highly recommend them.
Bait, bait and more bait
Despite multiple declarations, including on this site, of not baiting customers - this is exactly what is going on. Only a few months into a loan, and the company yet again has a lower interest number on the front page but NOT FOR EXISTING CUSTOMERS for exactly the same product. Buyer beware.
Questions & Answers
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
The team at State Custodians
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