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State Custodians

State Custodians (page 4 of 5)

3.8 from 425 reviews · View Statistics

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RWG

RWGSydney

Referred my son to State Custodians... Gone down hill massively since the sale to RESIMAC

published

Terrible customer service.

No longer an organisation that prides themselves on creating a positive customer experience.

Lied to my son that the interest rate was locked in and never was. They have since made no attempt to rectify the issue.

Do not deal with these crooks!

1 comment
State Custodians
Customer Feedback T.State Custodians
Joshua G.

Joshua G.Sydney

Avoid... Avoid... Avoid

published

Had to chase my consultant consistently and was told I will come back to you by XXXX and never would.

Was advised to return my paperwork and the rate would be secured. Three months later when paperwork arrives, the rate has changed and State Custodians not willing to honour rate supplied.

Was using my FHOG grant money towards my 20% deposit which meant that settlement was delayed and could have easily resulted in large fines for missing settlement.

Avoid at all costs!!!

3 comments
State Custodians
Customer Feedback T.State Custodians
Joshua G.
Joshua G.
Joshua G.
Joshua G.

Worst service I have ever received.

published

Repeatedly needed chasing daily to process our home loan. Barely reply to correspondence and continue to blame other parties to their errors e.g information given at the start of application raised before settlement as an issue which is due to leave us homeless and loose money on a services paid for. They refuse to put on to management to make a complaint and we are seeking to complain to the financial ombudsman.

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Dillion

DillionSydney

Website Misleading for Self Employed Loans

published

I called State Custodians, and advised 1st year tax returns done, and second year revenue over 1 million dollars, but because the business isn't showing net income profit for the first year, they can't provide me service. Their website states otherwise. Microsoft net income profit ran at a loss last year, will they turn down Bill Gates?

We business owners get treated like the plague, especially when you go out of your way to make a difference to this planet :) I feel like I should go get a job at McDonalds for 6 months to prove I have a dream job to get a house loan.

Good luck lenders!

Dug

DugHobart

False advertising regarding variable rate

published
2 comments
State Custodians
Customer Feedback T.State Custodians

Hi Dug, in the past 12 months due to changing market conditions there have been significant changes to investment loans with the majority of lenders. We understand your frustration and we will definitely look into the issues you have highlighted.

Dug
Dug

You have still not dropped my rate...

Adam N

Adam NSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Going nowhere slowly

published
1 comment
State Custodians
Customer Feedback T.State Custodians
Harry.zee

Harry.zeeLeichhardt

Run for the hills !!!

published
1 comment
State Custodians
Customer Feedback T.State Custodians

Hi Harry, in the past 12 months due to changing market conditions there have been significant changes to investment loans with the majority of lenders. We understand your frustration and we will definitely look into the issues you have highlighted.

Tony

TonyBracken Ridge

  • Verified customer

Scare to do business with them and I have been trying to refinance since April 2016 and still no joy

published
1 comment
State Custodians
Customer Feedback T.State Custodians
Aaron Laws

Aaron LawsHunter Region, NSW

  • 3 reviews
  • 3 likes
  • Verified customer

Good interest rate. Difficult to access your money. Disgraceful customer service

published
1 comment
State Custodians
Customer Feedback T.State Custodians
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Nirbs

NirbsSydney, NSW

  • 2 reviews
  • 4 likes
  • Verified customer

Go away.. I am losing money

published
1 comment
State Custodians
Customer Feedback T.State Custodians
Nat Y.

Nat Y.Adelaide

  • Verified customer

Investors-run from this company! Rip off!

published
1 comment
State Custodians
Customer Feedback T.State Custodians
sam

samCanberra

  • 2 reviews
  • 6 likes

Be caution when you apply for State custodians!

published
2 comments
State Custodians
Customer Feedback T.State Custodians

Hi Sam, thank you for your feedback. Due to changing market conditions, unfortunately this was the decision that was made. Investment loans with most lenders have been impacted.

sam
sam
averil

averil

  • 2 reviews
  • 10 likes
  • Verified customer

INVESTORS AVOID - Cuts not passed on to existing customers.

published
2 comments
State Custodians
Customer Feedback T.State Custodians
averil
averil

Existing Customer - Absolute Rip Off

published
4 comments
State Custodians
Customer Feedback T.State Custodians
State Custodians
Customer Feedback T.State Custodians
UNHAPPY CUSTOMER
UNHAPPY CUSTOMER
Jamil

JamilMeadow heights Vic

Please don't believe them

published

Please don't waste your time as you won't get no where with them better go to big banks as you get the better rate and service they're so rude and will try to rip you off

1 comment
State Custodians
Customer Feedback T.State Custodians
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LTA

LTASutherland

  • 8 reviews
  • 19 likes

Appl without an explanation

published
1 comment
State Custodians
Customer Feedback T.State Custodians

Thank you for your feedback and we are sorry that your experience didn’t live up to expectations. Please private message us with your details so that we can investigate further.

Stasia

StasiaSydney, NSW

  • 2 reviews
  • 3 likes

Absolutely rude !!!

published

These guys cut me off twice, and blatantly said they couldn't offer me any assistance at this point without giving me a good enough reason why and they were rude about communicating that to me when i was very polite on the other end.

1 comment
State Custodians
Customer Feedback T.State Custodians

Be careful with investment loans.

published

Charged a valuation fee for property finance and then they said they don't give loans to properties in that suburb! No refund or apology!

1 comment
State Custodians
Customer Feedback T.State Custodians
JHammer1725

JHammer1725

  • 2 reviews
  • 4 likes

Terrible Experiencce

published
1 comment
State Custodians
Customer Feedback T.State Custodians
Enlightened ONE

Enlightened ONE

  • 6 reviews
  • 11 likes

Backdated interest rate rise after taking the bait of a verytemporary low interest rate.

published

Don't look at the advertised rate as you'll never see it for long ((bait))! Just got a letter saying we adjust our interest rates from time to time when we see fit??? If I advertise a can of coke for $2 but charge you $5 when you get to the counter its a scam! Stay clear we've only had loan for a seven weeks and ((bam)) increasing loan and we are going to backdate it even though were just telling you now ((morally bankrupt))). Well perhaps ill adjust my lender from time to time as I see fit!

3 comments
State Custodians
Customer Feedback T.State Custodians
Enlightened ONE
Enlightened ONE
Enlightened ONE
Enlightened ONE
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Questions & Answers

Jack

Jackasked

What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?

No answers
John N.

John N.asked

Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks

1 answer
pablo
pablo

Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul

Lynette

Lynetteasked

What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.

1 answer
State Custodians
Customer Feedback T.State Custodians

Dear Lynette

Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.

Kind regards
The team at State Custodians

Get an answer from our members and State Custodians representatives

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