Professional & Efficient!
Great customer service - very professional and efficient. Easy to communicate / get in touch with unlike other online lenders. Good with following up on the process and assisted when required. Happy with the rate - very competitive. Highly recommend this company.
This is wonderful. I have achieved my dream home.
The customer service l received throughout the whole process was outstanding. It was positive, informative and friendly. Nothing was too much trouble.
I didn't experience any unexpected costs.
I am happy with my rate. Very competitive. The lowest l could have hoped for.
Easy Loan Refinance
From start to finish i had help refinancing my home loan with State Custodians. All the contracts and forms that i needed to fill out where explained to me in full and i was helped every step along the way. The customer service was above and beyond what i experienced from my last bank and I'm glad i made the switch. I would definitely recommend to other people.
I applied for a homeloan online.I received a call back within two hours. The online application form was simple to use. Sean and Ross were professional and well trained. They had good product knowledge and made the refinance an easy process.
Costs were higher then expected, as lenders are now offerring cash payments of upto $ 1000 to take a loan from them, whereas I had to pay the solicitors fees and other charges with State custodian.
The interest rate for the loan is competitive for a new frills basic loan in the market. Being a non bank funder there is no offset account with the loan and there is a time delay with transfer of funds from loan to a bank account to be available for use.
- Verified customer
Great service any information needed was just an email or Phone call away.
All staff dealt with were excellent, nothing to much trouble and always easy to contact the right person
No fees as stated no cost for valuation.
The Interest rate was excellent wish I was more observant long ago, definitely pays to shop around
Will definitely recommend to anyone needing a loan.
Thanks Peter & Lea
Professional service, great loans
Very competitive interest rates, flexible, hard to beat, 5 stars at CanStar. Only loans.com.au came close when I was researching the most suitable loan provider. Will recommend to family and friends. It's still early days (settlement last week) but so far so good. Thank you
Smooth process...great customer service!
Thank you SC for a very streamlined and efficient refinancing process. Decided to refinance with SC after ongoing interest rate hikes without notice from another bank lender. Found customer service very helpful and responsive...always provided clear information about the process and in a timely manner. Very satisfied with our loan combinations from SC...particularly after several brokers had told us that the loan products we were seeking were not possible! Looking forward to ongoing happy relations with SC!
- Verified customer
Simplified process eliminating any duress or issues from application through to completion.
Having dealt with SC previously I decided to engage them upon an investment loan. Despite this being under a Trust arrangement and the extra workload that is required, the process was extremely smooth and pleasant. I will of course recommend this company as i have done previously, I would also commend Nicholas Porich and Darren Chatburn for their assistance and expertise to make the whole process stress free.
Great rates, excellent customer service
The whole process was great - no undue sales pressure, simple identity checks, extremely strong emphasis on checking credentials and validity of financial information provided, very competitive investment loan interest rates and ongoing fees and charges, very responsive and knowledgeable staff who sorted out queries and problems quickly, efficiently and in an empathetic manner, very good online system for loan management.
The only weakness in the system is in the data collection phase of the process where there is no clear demarcation betwee...n the financial information being entered in joint-ownership cases. There is definite room for improvement here - by having separate sections for each borrower, you will eliminate the confusion that the current layout causes, with unnecessary phone calls consequently when we get things wrong.
Great service and no pushy sales people!
The whole process was straight forward and easy to complete. Any questions were answered right away and there were no pushy sales people trying to get you to sign on the line at all costs. Called my own bank who I have been with for nearly 20 years and they couldn't come close to the rate or the features of this loan. I would definitely recommend.
Great Experience end to end when taking an equity loan
I found the service offered by State Custodians to be friendly, efficient and always prompt. Every member of the lending team I spoke with were well informed about the product and happy to provide enough information to give me comfort with the product, before I proceeded with my loan application. Excellent experience from end to end, plus highly competitive rates. Very impressed.
The settlement of my home loan just happened within 3 weeks - literally 15 business days from submitting my application and signing the loan docs. Couldn't have asked for a better turnaround time and certainly can't thank the team enough (who handled my home loan through to settlement!). I was working with a very tight timeframe and a settlement date on a completed off the plan property that could not be moved. They were always friendly and always kept me informed through emails and were always available when I called. I honestly recommend them for a pain free application to settlement process.
Great service throughout the whole process
I was surprised how seamless the new loan process was from the lending specialist to the lending support team and how helpful the client services team also were... no mistakes were made and no duplication in conversations were required as the staff I was dealing with were always available. Only constructive feedback is that I hope there is a phone app soon to make life even more easier! Overall a great experience.
Always friendly and happy to help
I have had my home loan with state custodians for a couple of years now. I recently applied for a top up to complete my renovations and they emailed me every step of the way, replied to emails promptly and were happy to explain when I didn’t understand. I would recommend them to anybody considering a home loan.
Janisa was amazing
We had a short settlement time and were worried that we would be able to get everything done on time but Janisa was amazing and not only kept everything moving but also kept us informed and helped expedite the process. Having an email address was invaluable and I couldn't be happier with the service she and Ross provided.
Questions & Answers
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
Customer Feedback T.State Custodians
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
The team at State Custodians
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