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State Custodians

State Custodians (page 4 of 17)

3.8 from 425 reviews · View Statistics

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Tim M.

Tim M.South East Queensland, QLD

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Very streamlined process from application to approval

published

Leo was very professional to deal with and transparent in all our dealings through the whole loan approval process. We are very satisfied with the outcome and experience with State Custodian.

1 comment
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Vince R

Vince RGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
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Low account fees and interest rate

published

Customer service and settlements helped answer all my questions and ensured that all the paper work was completed accurately and in a timely manner. The loan should be finalised in the coming days and I look forward to having little to no account and transaction fees as well as a very competitive interest rate (3.15% pa effective from the 24th of July so I have been told). Haven't used their online banking as yet. As long as the site is user friendly and does the job who cares about all the bells and whistles when the account fees are practically non-existent and the interest rate is so low.

1 comment
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,

Seamless refinancing

published

Had a really positive experience with State Custodian in refinancing my loans. The process was fast and effective from application, approval to settlement. Tony really understood my situation and I felt like I was in good hands throughout the whole process. Definitely would recommend them.

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Ramy

RamyQueensland

  • 3 reviews
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stuffed up at settlement and did not want to deal with it

published

They stuffed up at settlement time and Cora from Settlements did not want to handle it, as it was Gadens that handle settlements for State. Nectaria from Gadens refused to talk with me and Sophie Sheather, her manger tried to cover up for her and was evasive in answering my questions. Only, when I kept asking more questions, she had to come clean. Disappointed in how Sate Custodians handle complaints and did not want to take ownership of the situation.

1 comment
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Darty

Darty

  • 2 reviews
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Seamless online application process

published

Hannah is obliging and very well informed resulting in a no-nonsense application process. The attention paid to keeping us informed during every step of the process instilled confidence in us that we were in good hands and the rates are very competitive. If State Custodians after sales service is this good we will certainly be back for more.

1 comment
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,

Great service and quick response

published

I'd like to thank Tony and the team for excellent service through the whole process of my home loan application, approval and settlement. They were quick, effective and I always knew where we stood. Based off my experience I can highly recommend them.

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Natalie T

Natalie TWide Bay-Burnett, QLD

,

Great loan, it's cheap for a reason though

published
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,

Bait, bait and more bait

published

Despite multiple declarations, including on this site, of not baiting customers - this is exactly what is going on. Only a few months into a loan, and the company yet again has a lower interest number on the front page but NOT FOR EXISTING CUSTOMERS for exactly the same product. Buyer beware.

3 comments
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Landlord
Landlord
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nessjez

nessjez

  • 43 reviews
  • 32 likes
,

Great if you're not in a hurry

published

Our approval took a month. Preapproval is quick but after that things so down. I was told they're just really busy. Kept asking for more documents (we were refinancing). They increased the amount of our loan between application and preapproval without asking me. Then when I pointed the increase out I was told I hadn't applied for enough to cover the refinance. Pointed out I had and they eventually agreed. With all that said it's pretty painless (if you're not in a hurry) and the communication is reasonably good. And in the end I'm going to save 4 years and $50k so it's win/win.

1 comment
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Elmer

ElmerMelbourne

  • 10 reviews
  • 5 likes
,
  • Verified

Satisfied Customer

published

From day 1 the customer service assisted me all the way until settlement. Everything has smoothly processed through emails/phone calls. Great service and highly recommended!

It's been a year now and quite happy with the home loan rate :-)

2 comments
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Elmer
Elmer

Would like to thank State Custodians... 3 days ago, I checked my account online and my interest rate has been reduced :-). didn't expect this but I am so happy :-)

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Krisyd

KrisydSydney, NSW

  • 11 reviews
  • 3 likes
,

Excellent Service from State Custodian Product Review team and the Retention team

published

After the settlement of my Loan, In a previous review I have given 5 star to State Custodian for their Loan Initiation and onboarding process.

However, I was unhappy with the Loan Maintenance Customer Service team mainly how they changed the interest rate and their denial to act with my request. I already started searching for a lender.

When I have reported the details of my grievance through Product Review, the online service team was very prompt to answer my queries and refer my case to the Retention team which offered a solution for my problem and eventually retained me as a customer.

Needless to say, I am happy to give another 5 star review for the State Custodian Product Review team and the Retention team.

1 comment
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Jeremy B

Jeremy B

  • 7 reviews
  • 9 likes
,
  • Verified

The customer service is real

published
1 comment
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,

Smooth process and really helpful team

published

Great customer service from day 1 until settlement. The State Custodians team has always been answering our questions promptly and very clearly.

Very happy with the rate so far. Keep up with the good job.
Highly recommend.

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,

Professional & Efficient!

published

Great customer service - very professional and efficient. Easy to communicate / get in touch with unlike other online lenders. Good with following up on the process and assisted when required. Happy with the rate - very competitive. Highly recommend this company.

1 comment
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,

This is wonderful. I have achieved my dream home.

published

The customer service l received throughout the whole process was outstanding. It was positive, informative and friendly. Nothing was too much trouble.
I didn't experience any unexpected costs.
I am happy with my rate. Very competitive. The lowest l could have hoped for.

1 comment
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,

Easy Loan Refinance

published

From start to finish i had help refinancing my home loan with State Custodians. All the contracts and forms that i needed to fill out where explained to me in full and i was helped every step along the way. The customer service was above and beyond what i experienced from my last bank and I'm glad i made the switch. I would definitely recommend to other people.

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Great Service..

published

Very happy that we went with State Custodians.

Best thing is that they were very quick to respond to any questions we had.

Would definitely recommend their services..

1 comment
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Graham

GrahamSydney, NSW

  • 2 reviews
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Congenial and highly professional.

published

My dealings with State Custodians were congenial and highly professional. I highly recommend State Custodians to anyone wishing to re finance their loan. Thank you.

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Zakia

Zakia

  • 2 reviews
  • 2 likes
,

Homeloan refinance

published

I applied for a homeloan online.I received a call back within two hours. The online application form was simple to use. Sean and Ross were professional and well trained. They had good product knowledge and made the refinance an easy process.
Costs were higher then expected, as lenders are now offerring cash payments of upto $ 1000 to take a loan from them, whereas I had to pay the solicitors fees and other charges with State custodian.
The interest rate for the loan is competitive for a new frills basic loan in the market. Being a non bank funder there is no offset account with the loan and there is a time delay with transfer of funds from loan to a bank account to be available for use.

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Peter

Peter

  • 2 reviews
  • 1 like
,
  • Verified

Great service any information needed was just an email or Phone call away.

published

All staff dealt with were excellent, nothing to much trouble and always easy to contact the right person
No fees as stated no cost for valuation.
The Interest rate was excellent wish I was more observant long ago, definitely pays to shop around
Will definitely recommend to anyone needing a loan.
Thanks Peter & Lea

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Page 4 of 17
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Questions & Answers

Jack

Jackasked

What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?

No answers
John N.

John N.asked

Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks

1 answer
pablo
pablo

Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul

Lynette

Lynetteasked

What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.

1 answer
State Custodians
Customer Feedback T.State Custodians

Dear Lynette

Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.

Kind regards
The team at State Custodians

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