Great customer service and streamlined process
It has been a great pleasure to collaborate with State Custodians again. Maryam has been great to liaise with making the refinancing process seamless. State Custodians definitely have competitive products.
Such a pleasure to deal with!
We have been going through the process to refinance with State Custodians from CUA. I never thought I'd say this about a financial institution, but wow the customer service and response times are top notch! Maryam has been our go-to representative and has ensured the process was as smooth as possible, even though CUA tried to make it difficult. At this point, couldn't recommend these guys more highly!
Great experience, simple process
Justin was great to work with, really made things simple and was easy to get in touch with. The ability to send a text message through and get a response was so convenient I will be taking that idea onto my own business. No unexpected costs, and the interest rate was acceptable for what we were looking for. Took a little longer than expected to get everything sorted but that's also on me.
Fantastic Customer Service & Communication
Tenille was allocated as my lending specialist and helped me greatly during the loan process. She always kept me in the loop during the application process and nothing was too much trouble for her. I achieved the best possible outcome on my loan including great rate for high LVR and no set up or ongoing fees. I don’t know what I would have done without Tenille and State Custodians. Thank you !
Great service again from State Custodians
Refinance top up went fast with excellent service from Sharn. I would recommend them as I already had in the past to my sister who is now with State Custodians.
Great customer service as far as I'm concerned, rate went up by .5% but I can live with that it achieved what I needed it to.
Review for Maryam - State Custodians
Maryam Siddique displayed the qualities that you want when getting a new loan or a refinance. Maryam delivered the perfect outcome. Maryam was honest, persistent and very resilient. Maryam was not deterred by any setback, remained calm, focussed and composed and she successfully achieved the perfect result in a very timely manner with the best possible loan terms and conditions. Maryam went over and above the call of duty and she remained accessible at all times to achieve the best outcome.
Easy and efficient
Maryam has given us such great service. Easy to deal with and nothing was too hard. Made the refinancing process a breeze. thank you for all ur time. Ur hard work didn’t go unnoticed.
Excellent Customer Service
Following several unsuccessful and negative phone interactions with other lenders, I spoke to Tenille from State Custodians. She was professional, informative and helpful as I explained what I required in a home loan. Following our initial phone call, the customer service I received during the application process was exceptional. Tenille was in regular contact and helped me gather everything I needed to successfully acquire the best loan for my family. I am very happy that I chose State Custodians for my home loan and hope that the great service continues throughout the life of the loan.
Best rates and quick response
I was shopping around for best variable rates on the market and state custodians’ rate of 2.65% is very competitive in market without any monthly or yearly fees.
My experience with them was 100% great. I’d definitely say they were thorough and professional with their processes.
My first step started with an online application which gave me an instant pre-approval subject to document verification. I was then contacted by their lending specialist Hannah M taking me through the details of the entire process and what is expected and the timefram...es. I had a parallel application with another bank through my mortgage broker who failed to do their duty properly and I had to panic with less than 10 days to go unconditional on my purchase and I was not even on step 1. That is when the lending specialist came to my rescue following up on my application and then when i told my situation, she ensured that my application will get processed on time.
State Custodians is our preferred Lender
We approached State Custodians for a top up of our existing mortgage. Leo was fantastic, helping us navigate the paperwork and answering all our questions as we moved through the process. His attention to detail and professionalism was exceptional. Totally satisfied with all aspects of our loan.
Great customer service
From application to end, Leo was easy to communicate with and very helpful with advice. What a great service and thanks to Leo am a very happy customer! A fast and professional service.
Great service, excellent result!
Our State Custodian loan application process was handled professionally and timely by our Lending Specialist, Leo. Communication was detailed and accurate with the whole application process taking less than three weeks. Considering the work load of SC and the complexity of our loan, we are extremely happy with their service. We highly recommend State Custodians. Tip: Be patient and have all your documents ready - don't expect a loan to be approved in less than a week - there are rigid checks and balances that must be adhered to.
Thanks again SC and Leo!
Professional/ prompt service. Thanks.
After having a disappointing (unsuccessful) experience with my local Mortgage Broker I cautiously (I’m a boomer who prefers face to face communication) commenced an online home loan refinance application with State Custodians.
After commencing the online application process I was impressed when I promptly received a phone call (email acknowledgement already received) to discuss my application. Throughout the process I was guided by emails, some after hours & phone calls during working hours. Excellent client relations, thanks Leonardo G.
p.s. the loan / refinance process was prompt & should be completed within the next 10 days.
Happy customer. Thanks all.
- Verified customer
Good rates and seemless process
I approached SC for a new investment loan. My Lending Specialist is Leonardo. The rates were good and process was relatively straight forward and fewer bureaucracy compared to a bank. I commend Leo for providing robust update on the progress. When needed he escalated matters and resolved to my satisfaction. He has been very helpful.
Exceptional service by Charlotte and the State Custodians team
Refinancing process was made so simple and not at all difficult.
Great communication by Charlotte our lending specialist and we were kept updated throughout the entire process. Highly reccomend them to anybody thinking about refinanacing.
Fantastic Service from Leo
I had a split loan with one of the big 4 banks and was looking to refinance it all into one. Leo was very knowledgeable and was able to explain how to get it all done. He has excellent customer service skills and responded to my queries in a timely manner
Excellent customer service From Justin
I applied to refinance my investment loans with State Custodian online, Justin from State Custodians contacted me. I have several loans to refinance, there are a lot of documents to process. Justin guided and helped me go through the whole process smoothly from the application to the formal approval.
Thank you very much Justin.
I am very happy with the loans and services provided by State Custodians.
- Verified customer
The BEST Customer Service!
The entire experience is quite daunting for a first home buyer however I cannot fault the support and assistance received from our lending specialist, Charlotte, from the initial enquiry right through to the settlement. She was understanding and empathetic to our fears and concerns. She provided us with the best advice and support we could ever have hoped for. We were guided through each step with the utmost professional nature, and not once were we confronted with anything unexpected. She was patient with my frequent nervous questions, and con...tinued to reassure me at every step! The entire process was so simple! The interest rate was incredible, and very competitive, and for our situation the rate was 1.6% lower then the next financial institution willing to consider our application. State Custodians helped us realise our dream and we are forever grateful. Highly recommended!
Excellent customer service and guidance during my loan process!
My first encounter with State Custodians was a simple enquiry on how to refinance and what products they have to offer. I was guided by Charlotte Morgan through the enquiry. Charlotte was very patient, professional, and did not push me to sign up for a loan. A few days after considering their products, and comparing it with others - I knew that I wanted to speak to Charlotte again and have her guide me through the whole process! Every time I had a small question, clarification, or anything that was worrying me during the process, Charlotte was ...a breath of fresh air and gave me a sense of security and calm. I even called through the general number and asked for her directly - the team was more than happy to assist me, transfer me through or get Charlotte to give me a callback. Overall it was a very pleasant experience, very professional, and very patient throughout the process. I'm very thankful for the world-class service and to Charlotte for being my guiding light in the whole process!
Good company to deal with and great rates
I engaged State Custodians to refinance my existing mortgage. The existing interest only mortgage was reaching the end of its 5 year term and was no longer at a competitive rate. I was attracted to State Custodians on the rates offered and reputation. I consider mortgage finance to be a commodity product. In order to offer such good rates and keep their cost low an organisation such as State Custodians will not dazzle you with service and rapid turn around on execution. Pre-approval was quick and, as it turns out, accurate and honoured through provision of subsequent finance.
Progress on the execution was predictable and the staff at State Custodians courteous and helpful.
Very happy with the experience.
Questions & Answers
What is the discharge cost if leaving/distachargin a state custodians variable rate home loan of $250,000 please?
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
Customer Feedback T.State Custodians
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
The team at State Custodians
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