Trying for over a month to get any email or refund
Product I bought didn't exist, no stock and discontinued, Stax offered a refund but it never arrived and after 6 emails with no response I will try leaving a series of bad reviews to see if this prompts anything.
Would never use Stax again, should have read the reviews first.
- Verified customer
A series of unfortunate service
We suffered from multiple service problems. Purchased a LG fridge, the courier DHL supplier had made a call to confirmed the delivery time but ended up not showing on the day without any notice! The Stax website stated there will be an email send to confirm delivery ETA but got nothing, i have to called them triples to give me an actual tracking link for the delivery (first call the staff sent me an email with a consignment ID which i have called DHL and they have no idea how i can use this number to track the item). The Stax staff doesn't even...know which courier has made for delivery. Finally, got my delivery but the delivery guy refused to take the old fridge away as he claimed there is no note instructed for this. Previously, I have called the centre to make sure they will remove the old fridge for us and they said yes all metro Melbourne will do it. So again, i have to call again to let them talk to the delivery guy. Stax said send me an email to confirm the removal and forward to the courier but again i did not received it! Luckily the delivery guy said it is fine. So old fridge removed but after we opened the package, there is a dent on the freaking new fridge door! Now we have to contact LG and god knows how much hassel left! horrific experience! Would never buy anything from this website again.
The reviewer stated that an incentive was offered for this review
Questions & Answers
email - [email removed]
I am looking at purchasing a gas oven.
Its say delivers and installs in Sydney.
I am in Lisarow Central Coast - I this included in sydney?
Do you have the Emilia 80cm dual fuel cooker in stock?
Stax A.Stax Appliances
Hi Cath Walker,
If you are referring to DI865EI4 then they are available to order. Please call us 02 9716 5600 to discuss delivery options. Product link is https://www.staxappliances.com.au/emilia-80cm-stainless-steel-dual-fuel-cooker-with-electric-oven-di865ei4.html
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