Product Delayed - Offered a refund still has not been done
After ordering and paying for a cooktop I was informed via email that the product was delayed
I was give the option for a refund - still no refund this was in December 2020
Unable to contact via phone and my emails are going unread
Trying for over a month to get any email or refund
Product I bought didn't exist, no stock and discontinued, Stax offered a refund but it never arrived and after 6 emails with no response I will try leaving a series of bad reviews to see if this prompts anything.
Would never use Stax again, should have read the reviews first.
A series of unfortunate service
We suffered from multiple service problems. Purchased a LG fridge, the courier DHL supplier had made a call to confirmed the delivery time but ended up not showing on the day without any notice! The Stax website stated there will be an email send to confirm delivery ETA but got nothing, i have to called them triples to give me an actual tracking link for the delivery (first call the staff sent me an email with a consignment ID which i have called DHL and they have no idea how i can use this number to track the item). The Stax staff doesn't even...know which courier has made for delivery. Finally, got my delivery but the delivery guy refused to take the old fridge away as he claimed there is no note instructed for this. Previously, I have called the centre to make sure they will remove the old fridge for us and they said yes all metro Melbourne will do it. So again, i have to call again to let them talk to the delivery guy. Stax said send me an email to confirm the removal and forward to the courier but again i did not received it! Luckily the delivery guy said it is fine. So old fridge removed but after we opened the package, there is a dent on the freaking new fridge door! Now we have to contact LG and god knows how much hassel left! horrific experience! Would never buy anything from this website again.
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Can you please let me know, how long it takes to reply to an email or how long it takes to answer a phone call? I purchased a product which was apparently in stock and roughly 7 days for delivery before purchasing, and after purchasing the product, I received an email from Stax's with my order details, thanking me for the pre-order purchase and the estimated date of delivery and that a Stax's representative would be in contact with me on my chosen mobile number.
I was also advised I could check the status of my order at any time, by reviewing my order under my account or by contacting Stax's.
The estimated delivery data has been and gone with no contact or update, so I decided to try and contact Stax appliances only to find no one answering the phone or responding to emails, and to top it off, my Stax account order details which was in a status of processing, is now deleted/missing from my account and it states no items have been ordered under my account and when I try and track my order using the order number on my receipt of purchase, I'm advised that my order can not be found and to contact customer service.
Can someone please contact me to advise me the status of Order number # 145007676 or provide a refund so I can purchase the item from a reputable company that knows how to conduct business.
email - [email removed]
I am looking at purchasing a gas oven.
Its say delivers and installs in Sydney.
I am in Lisarow Central Coast - I this included in sydney?
Do you have the Emilia 80cm dual fuel cooker in stock?
I dont but have you thought of asking STAX ?
Hi Cath Walker,
If you are referring to DI865EI4 then they are available to order. Please call us 02 9716 5600 to discuss delivery options. Product link is https://www.staxappliances.com.au/emilia-80cm-stainless-steel-dual-fuel-cooker-with-electric-oven-di865ei4.html
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