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Stax Appliances

Stax Appliances

4.5 from 332 reviews · View Statistics

Reviews

1.3

3 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(2)
  • Product Quality
    1.3 (3)
  • Return Claim MadeYes (3) · No
  • Customer Service
    1.0 (3)
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Annie
AnnieSydney, NSW
  • Verified

Product Delayed - Offered a refund still has not been done

published

After ordering and paying for a cooktop I was informed via email that the product was delayed
I was give the option for a refund - still no refund this was in December 2020
Unable to contact via phone and my emails are going unread

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
Andrew S.
Andrew S.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Trying for over a month to get any email or refund

published

Product I bought didn't exist, no stock and discontinued, Stax offered a refund but it never arrived and after 6 emails with no response I will try leaving a series of bad reviews to see if this prompts anything.

Would never use Stax again, should have read the reviews first.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Lynne L.
Lynne L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

A series of unfortunate service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationOnline
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Questions & Answers

Ivano N Wanvilai I.
Ivano N Wanvilai I.asked

Hi Stax,
Can you please let me know, how long it takes to reply to an email or how long it takes to answer a phone call? I purchased a product which was apparently in stock and roughly 7 days for delivery before purchasing, and after purchasing the product, I received an email from Stax's with my order details, thanking me for the pre-order purchase and the estimated date of delivery and that a Stax's representative would be in contact with me on my chosen mobile number.
I was also advised I could check the status of my order at any time, by reviewing my order under my account or by contacting Stax's.
The estimated delivery data has been and gone with no contact or update, so I decided to try and contact Stax appliances only to find no one answering the phone or responding to emails, and to top it off, my Stax account order details which was in a status of processing, is now deleted/missing from my account and it states no items have been ordered under my account and when I try and track my order using the order number on my receipt of purchase, I'm advised that my order can not be found and to contact customer service.
Can someone please contact me to advise me the status of Order number # 145007676 or provide a refund so I can purchase the item from a reputable company that knows how to conduct business.

Regards,
Ivano

2 answers
Annie
Annie

I would not recommend this company no one ever calls you or takes months to respond to emails

Dayane
Dayane

they took 4 months to pay me back about a vacuum that I never received. Also, they said that they don't answer calls only by email. Unfortunately I don't recommend them.

cindy
cindyasked

email - [email removed]
I am looking at purchasing a gas oven.
Its say delivers and installs in Sydney.
I am in Lisarow Central Coast - I this included in sydney?

cindy 0424546255

No answers
Cath Walker
Cath Walkerasked

Do you have the Emilia 80cm dual fuel cooker in stock?

2 answers
Fired Up
Fired Up

I dont but have you thought of asking STAX ?

Stax Appliances
Stax A.Stax Appliances

Hi Cath Walker,

If you are referring to DI865EI4 then they are available to order. Please call us 02 9716 5600 to discuss delivery options. Product link is https://www.staxappliances.com.au/emilia-80cm-stainless-steel-dual-fuel-cooker-with-electric-oven-di865ei4.html

Kind Regards,
Team Stax

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