Unacceptable trading behaviour
Item ordered and paid for. No communication from seller whatever and no delivery of product. My attempts to establish the status of the order were ignored. Weeks later I "raised a dispute" on the website which was also ignored. I then made a complaint with Paypal for a refund which so far has been ignored.
The reader can draw their own conclusions about doing business with Stax.
UNBELIEVABLY POOR SERVICE
Ordered and paid for a Miele Handheld Vacuum in early April for $1,238. Site stated they were in stock. A few weeks went by and thought, strange haven't had any update other than one brief email when I enquired said there was a delay. Since then have been phoning and emailing. With no response what so ever despite about 10 attempts over the last
I am now in the process of going through Dept of Fair Trading. Also questioning how Miele can use distributors like this that ultimately ruin their market reputation.
I wish I had read some of the reviews on here before placing my order. I hope this saves someone from the experience I have endured dealing with this company.
Scam Alert! Buyer Beware!
Ordered microwave oven from Stax, stated 2-7 days delivery on website...I received an email from Stax the next day saying now out of stock, expected date 3-4 weeks... I accepted the delay... I contacted Stax via email after 4 weeks, no reply, over the next week I called many times, emailed, filled out "contact us" page - NO REPLY...another week and an email reply arrived saying they would contact me with ETA the next day...another week goes by...I requested a full refund and cancelled the order (as offered in the last email from Stax)... No rep...ly, no refund, no product!!! I then realised (8 weeks on from original order date) from reading other reviews this is a common scam that has happened to many others, Stax never give a refund. SO...called my bank, arranged a CHARGEBACK on my credit card, which appeared the same day in my account, and there was nothing further to do but go and buy the microwave from a reputable company that delivered the appliance to me the following day.
Product Delayed - Offered a refund still has not been done
After ordering and paying for a cooktop I was informed via email that the product was delayed
I was give the option for a refund - still no refund this was in December 2020
Unable to contact via phone and my emails are going unread
Give me my money back!!!
I ordered 2 Miele vacuum last year (June). One of them arrived but the other one was sold out. I had to email many times that finally they said the vacuum was sold out. Then I asked for my money back and I'm still waiting! Since JUNE! This is completely disrespectful. They don't answer calls or my emails... DON'T BYU ANYTHING WITH THEM, SUCH A WASTING MONEY!!!
The reviewer stated that an incentive was offered for this review
epic customer failure
Aircon sold online, but they didn't have stock. Instead of trying to fix, they delayed delivery, repeatedly. I had to put the company that was installing the aircon on hold multiple times. I asked if they could supply an alternative, but instead they just refunded.. weeks later I am no closer to having an item. Thanks for wasting my time
Give me what I paid for
Paid for oven in May. Their website claimed standard dispatch times: 2 to 7 working days.
We are still waiting !!!
No effort made by Stax to update us.
You should buy elsewhere. That way you might actually get what you paid for. We haven't .
Company says that it delivers Australia wide so was happy to see this as the local appliance shops don't have a great variety of products. I live near Cairns in North Queensland, not off the beaten track or anything like that, but they told me it was not possible to deliver to my town.
Product delayed, can't reach them for a refund
After ordering, I was informed that the product was very delayed and given the option to refund. I asked for a refund and followed up multiple times, but it has been a couple of weeks and they dont respond to me.
A month after placing an order we were told the Microwave could not supplied. A month after that our money was still not refunded. Read below for many similar comments from others. If you have been caught start emailing STAX. If no satisfactory outcome is obtained go to your bank and lodge a credit card transaction dispute. The email chain, including a copy of the invoice, will be evidence to support your claim. My bank arranged for a credit back to my credit card.
Don't go there
Purchased an oven & received an immediate online receipt. Then nothing for over a week; called Stax number many times over 4/5 days & they just rang out. Emails went unanswered. I eventually received a missed call & rang back 5 minutes later, but same non-response. Finally a plumber called & said he would install oven; he was very efficient & job finally done. I appreciate that businesses are doing it tough in recent times, but is it too hard to leave a recorded message ("We'll get back to you asap") or reply to email? All very stressful.
I paid for a fridge that was said to be in stock. I was then told delivery would be five weeks. I cancelled the order and was told a refund would be available within three days. After one month with no answers to my emails and nobody answering their phone, the next step is a referral to Fair Trading
Obsolete Product, No refund
Paid for a product that ended up being discontinued. Only found out a week later when I sent an email asking when the product would be dispatched. After several emails I am still waiting for my refund. Why is their website allowing people to pay for stock that is obsolete!!!
paid for something. Then not available would I like a refund. Yes please. Then nothing. No response. No money. Still waiting 2 weeks later. PayPal says wait a month then take action
Trying for over a month to get any email or refund
Product I bought didn't exist, no stock and discontinued, Stax offered a refund but it never arrived and after 6 emails with no response I will try leaving a series of bad reviews to see if this prompts anything.
Would never use Stax again, should have read the reviews first.
Questions & Answers
Can you please let me know, how long it takes to reply to an email or how long it takes to answer a phone call? I purchased a product which was apparently in stock and roughly 7 days for delivery before purchasing, and after purchasing the product, I received an email from Stax's with my order details, thanking me for the pre-order purchase and the estimated date of delivery and that a Stax's representative would be in contact with me on my chosen mobile number.
I was also advised I could check the status of my order at any time, by reviewing my order under my account or by contacting Stax's.
The estimated delivery data has been and gone with no contact or update, so I decided to try and contact Stax appliances only to find no one answering the phone or responding to emails, and to top it off, my Stax account order details which was in a status of processing, is now deleted/missing from my account and it states no items have been ordered under my account and when I try and track my order using the order number on my receipt of purchase, I'm advised that my order can not be found and to contact customer service.
Can someone please contact me to advise me the status of Order number # 145007676 or provide a refund so I can purchase the item from a reputable company that knows how to conduct business.
email - [email removed]
I am looking at purchasing a gas oven.
Its say delivers and installs in Sydney.
I am in Lisarow Central Coast - I this included in sydney?
Do you have the Emilia 80cm dual fuel cooker in stock?
I dont but have you thought of asking STAX ?
Hi Cath Walker,
If you are referring to DI865EI4 then they are available to order. Please call us 02 9716 5600 to discuss delivery options. Product link is https://www.staxappliances.com.au/emilia-80cm-stainless-steel-dual-fuel-cooker-with-electric-oven-di865ei4.html
Get an answer from our members and Stax Appliances representatives
Other Appliance Retailers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.