A series of unfortunate service
We suffered from multiple service problems. Purchased a LG fridge, the courier DHL supplier had made a call to confirmed the delivery time but ended up not showing on the day without any notice! The Stax website stated there will be an email send to confirm delivery ETA but got nothing, i have to called them triples to give me an actual tracking link for the delivery (first call the staff sent me an email with a consignment ID which i have called DHL and they have no idea how i can use this number to track the item). The Stax staff doesn't even...know which courier has made for delivery. Finally, got my delivery but the delivery guy refused to take the old fridge away as he claimed there is no note instructed for this. Previously, I have called the centre to make sure they will remove the old fridge for us and they said yes all metro Melbourne will do it. So again, i have to call again to let them talk to the delivery guy. Stax said send me an email to confirm the removal and forward to the courier but again i did not received it! Luckily the delivery guy said it is fine. So old fridge removed but after we opened the package, there is a dent on the freaking new fridge door! Now we have to contact LG and god knows how much hassel left! horrific experience! Would never buy anything from this website again.
The reviewer stated that an incentive was offered for this review
Cheap prices but average service
I purchased a fridge online, which was one of the cheapest prices that I found. The website promoted 'free delivery', which was the reason why I chose Stax. However, it failed to note that it was a 'limited delivery service' - meaning they 'dumped' the fridge and left. I was lucky they took the fridge into my kitchen.
It would have been a better experience if they took the fridge out of the box and set it up - and then removed the rubbish.
Don't promote 'free delivery' as its misleading and certainly not a benefit at all.
When I sent an email asking where the product was no response
A call or an email back would have been nice. Very poor communication
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Be very careful
Sold a item that was never in stock,this should not be allowed to happen,please be very aware of this seller.
waited and waited
Ordered fridge and money was taken immediately ,had to contact to see what was happening to be told it wasnt in stock and they ordered it from the manufacturers then was told i will receive an email stating it was coming ! Received email and waited.....10 days after money was taken received email telling me they couldnt get it ...on the day it was to arrive ! Will never use them again as obviously they have no stock and are merely middle men . Its not easy without a fridge . Not happy at all nothing offered for compensation. Wont use again
Used / Displayed Item??
This is my first order with StaxOnline. Knew about them from Google. I order a Breville Wizz Mix EM3 for $35. Target is selling it for $39. So I thought ok I'm gonna buy it from Stax with free shipping offered. The item came a couple days later. Placed my order on Wednesday and got the item on Friday. Fast and good price, so far so good. Then I opened the package and I see a worn out, damaged box (full with signs of wear and tear) and the seal / tape so dirty and doesn't stick at all and showed that it's been opened and closed many many times b...efore. I opened it and there I saw all attachments are not being covered or protected by plastic wrap and the mixer itself was arrived outside its protective plastic wrap. As I look closer at them all, I can see some deep scratches on top of some of the attachments (dough hooks) and on one of the steel beater. So, good price, great delivery, but the product itself is questionable as NEW. I'm not sure if I'm going to order from Stax Online again in the future. For an extra $4 I'm sure I can get a brand new one from Target instead. I'm giving it 2 stars for the free and fast delivery. The price will only be great if the item is brand new, in my case it's probably overpriced. Free & Fast Delivery Product is not NEW
Questions & Answers
Can you please let me know, how long it takes to reply to an email or how long it takes to answer a phone call? I purchased a product which was apparently in stock and roughly 7 days for delivery before purchasing, and after purchasing the product, I received an email from Stax's with my order details, thanking me for the pre-order purchase and the estimated date of delivery and that a Stax's representative would be in contact with me on my chosen mobile number.
I was also advised I could check the status of my order at any time, by reviewing my order under my account or by contacting Stax's.
The estimated delivery data has been and gone with no contact or update, so I decided to try and contact Stax appliances only to find no one answering the phone or responding to emails, and to top it off, my Stax account order details which was in a status of processing, is now deleted/missing from my account and it states no items have been ordered under my account and when I try and track my order using the order number on my receipt of purchase, I'm advised that my order can not be found and to contact customer service.
Can someone please contact me to advise me the status of Order number # 145007676 or provide a refund so I can purchase the item from a reputable company that knows how to conduct business.
email - [email removed]
I am looking at purchasing a gas oven.
Its say delivers and installs in Sydney.
I am in Lisarow Central Coast - I this included in sydney?
Do you have the Emilia 80cm dual fuel cooker in stock?
I dont but have you thought of asking STAX ?
Hi Cath Walker,
If you are referring to DI865EI4 then they are available to order. Please call us 02 9716 5600 to discuss delivery options. Product link is https://www.staxappliances.com.au/emilia-80cm-stainless-steel-dual-fuel-cooker-with-electric-oven-di865ei4.html
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