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Spent one week at a property booked through Stayz in Victoria Park. It was not as advertised, many issues with it, not good value for $$. Would not book with Stayz again.
No Compassion shown to us, no reply to emails and given the run around.
We booked a holiday through Stayz and will never book with them again. We couldn't go on holiday due to covid border closures and they were happy to move our booking, but when my wife was diagnosed with terminal cancer I tried contacting them and got the run around and when I emailed them, no reply. All they care about is money not their customers.
Very shady business. Does not care about anything but money in their pocket.
Property owner lied that we broke something in the house. Stayz did not want to involve and i was forced to contact my bank to get them to pay me instead as we were basically robbed by the property owner and Stayz is completly responsible.
Cancelled my booking 1 day out from the date
We booked a holiday for 1 night through Stayz 2 weeks ahead. It was approved and money taken out. LJ Hooker is mananging the property and sent through number of confirmation emails and forms for me to fillout before arrival. LJ Hooker rang me on Thursday (booking was for Sat) and in annoying tone, questioned how I got my booking approved. I said I booked through Stayz and that LJ Hooker sent me the confirmation and welcome emais. I asked what the issue was. She said that property has minimum 2 nights stay and she is willing to let me keep the b...ooking if I pay for 2 nights. I said no because of work and again questioned why this was not picked up 2 weeks ago. She blamed Stayz and said she is cancelling my booking and asked for my bank details. It's been almost a week and my refund hasn't come through. I questioned why, and LJ Hooker said it was Stayz that are slowing down the process. I sent the complaint to Stayz and to date, I have not had any feedback or reply from Stayz.
The worst place I ever Stayzed
We entered the premises and smell of something dead was overwhelming, we complained and got told to leave if we weren't happy. The owner was rude (but only via text), the property manager was insulting over the phone the help from Stayz has been almost non existent.
Won't post negative reviews
The property we booked through Stayz was in really poor condition - unclean, stove not working, lights not working, bad local management firm. We wrote a fair but 2-star review with positives and negatives, it was not posted on the site. Interestingly no reviews have been posted for the month prior to our stay (summer holidays).
In addition to this, Stayz did not keep our credit card details private. Do not want to use this service again.
Zero zero zero
Zero stars for Stayz! Customer Service zero! Rude, condescending, arrogant lady ([Name Removed]) thinks it’s ok to hang up on customers, not once, but multiple times! Also, swearing to a customer is not acceptable under any circumstances! This person should not be in a customer service role. Time to go honey!
Negative review not posted by stayz
Wrote 1 negative review however stayz did not post review. Only posting positive reviews. Wrote twice and had no replies.
So reviews appear bias.
Wouldn't book them in future.
As lack integrity. Thanks
Terrible experience from Stayz
We booked 2 nights accommodation last November through Stayz website for 12th to 14th February 2021. On 12th midday, the Victoria government had announcement to lock down at midnight for the metro Melbourne in restriction stage 4. After that our friend has contacted DHHS to confirm the issue we are having, they advised us to stay home till further government notice, if we insist to stay the holiday property and we will break the lock down rules and we might get fines for each family. So we made the call and sent the message to the owner to disc...uss this issue, then he told us to wait for his response. Until about 8.30pm he called us back and said, he encouraged us to stay the property, because he said if we can arrive the property before midnight and then we will allow to stay till we finish our journey. The answers were different from the DHHS staff. So all my friends didn’t want to disobey the lock down rules, so I asked the owner to change other day for us when this property available again, but he refused to change date or refund for us. And he start said some ridiculous reasons to me, sound like he got issue with the Victoria government in Covid-19 period. We didn't get the proper result from the owner, then we called StayZ customer service on14th February to report this issue, but sound likes they only can contacted the owner to try helping us and fix this issue, the StayZ cannot make any decision or any action for the customer, we paid through Stayz website but they can't do much for their customer. Will never ever to use StayZ to booking any product and also tell my friend as well. The StayZ customer service is useless. I have reported to ACCC to helping us.
Terrible! Never use this site.
My parents booked a weekend away for their anniversary. Due to an unexpected covid lockdown they were unable to travel on the booked weekend. My parents still wanted to use the accommodation however just need to reschedule however have had no luck getting I contact with owner to reschedule. Unable to speak to anyone at the stayz site directly either. My parents have sent a heap of emails and have tried calling but never seem to be able to speak to anyone. No way of getting any money back or even rescheduling the trip!
Would never recommend Stayz
I was booking a property and each time the site crashed, saying ‘something went wrong, try again. I tried twice with one property and once with another property, same result. So I booked a property with another site. The next morning I had a confirmation email for Stayz property and the first payment had been taken from my account. I didn’t think there would be a problem because the cancellation policy was a full refund until the 7th February. I emailed them straight away and explained what had happened. Customer support was not interested and...gave me their spell about waiting for the owner to agree to a refund. Our holiday has been ruined, this has cost me almost $600. I have told I want a refund because it was not my fault the site crashed. Still fighting with them about.
Never use this site
This site is miss-leading, It states that people have received a full refund for Property ID: 9069671 due to COVID-19, however we only received a 47% refund on the property and no service fee or GST refund. This cancellation occurred 6 days before our booking. I also experienced 4 customer service chats stopping unexpectedly when asking questions leading to a-lot of my time being wasted. I am not able to leave a review for future customers to see when booking this property. this service is the worst I have ever experienced and form now on I will avoid this and book at hotels instead.
Do not use Stayz or Home Away
Recently looking for a holiday home to rent for a long weekend. Sent a reservation request to the owner. Website required bank details but also stated this was for a deposit which would only be taken once the accomodation accepted and confirmed booking.
Our request “expired” due to the time it took for a response and the subsequently cancelled. I was informed by Stays hotline to re request the booking.
Unknowingly each time I made a request with Stayz the company put a FIVE DAY HOLD on $500 (deposit) - regardless that our booking was not ...accepted or confirmed. (In our case the owner had booked with another person). We now have $1000! That we cannot access as Stayz/Home Away has put it “on hold” for five days - without our permission and for a holiday house that we do not have a booking for! This in my eyes is fraudulent to say the least. We have booked with another company and will never use Stayz again . I will be taking this further.
Stayz false covid policy
Would not recommend Stayz, my trip was affected by covid and despite what the website said the home owner refused to give me a refund. I requested a supervisor call me back so I can discuss the false information on their website. I continued to call back asking for the manager as my booking date was approaching and they avoided my phone call each time. More than 3 weeks later I received a call back! Horrible experience and will never book with them again.
Do not book through Stayz!!
For the second time in a row Stayz/HomeAway has cancelled our booking without any reason and without any apology. A few years ago I actually worked for Stayz in their customer support section and if someone's booking was cancelled we would contact them personally with an apology and a list of at least three alternative properties for them.
All we got was a rude email stating it had been cancelled and that was it.
We will never use Stayz/HomeAway ever again. Now it is too late for us to find a similar property for our holiday so it looks like we can't go away - again.
Stayz Refuse Covid-19 Refund
My mum booked with Stayz last year from 03/04/2020-07/04/2020. Due to the pandemic we she had to cancel her reservation. When I looked up the Covid-19 cancellation policy on the Stayz website, it states the below:
Full Refund of Stayz's Fees
Stayz is refunding 100% of the money it makes through traveller service fees when someone must cancel a trip due to COVID-19, whether the cancellation is government-mandated or because you’re prioritizing the health of your family and loved ones. This is in effect for all stays booked before March 13 with ...
Excessive fees added to property prices
I was supplied a quote from owner and paid deposit, only to find additional $308 added to the owners quote by stayz/ homeaway, just because I found the property on their website.
SUB Sub standard Property!!!!
Property was described as a Garden Studio. NO GARDEn!!! Just a rubbish yard!! Studio was SO tiny - no TV and very VERY basic! Grotty and unacceptable. When we tried to check in, stuff everywhere from previous occupant who obviously still hadn’t left! Off somewhere and still needed to return to gather their things. That also means the room had not yet been cleaned between occupants!!! Whole thing was disgusting! Will NEVER book through Stayz again!!!!
Xmas stay in a Filthy property
A dirty property, cleaner and compensation promised by the property manager. End of story. Review not listed and email unanswered. Not getting my money ever again stayz, and not supporting you until you clean your act up. Simply taking advantage of Australians holidaying at home......
Stayz keeps fees on Owners and Customers despite CV19
Our trip had to be cancelled due to CV19. We came to an amicable cancellation fee with the owner. Despite what Stayz and Homeaway website says about being sympathetic they charged us full platform fees and the owner additional fees which is based on original reservation length which for us was quite long. It's no wonder more people move to AirBnB and hope more owners do to.
I tried to reason with HomeAway and Stayz due to CV19 and their customer service was horrible and refused with no empathy or sympathy to the situation.
With COVID continuing to unpredictable, I'd avoid Stayz at all costs.
Questions & Answers
What is the time frame before details are given on address and entry into a property.
You do not receive the detail until after you have paid. DO NOT BOOK THROUGH STAYZ they do not take any responsibility for accessing that the details of their advertisements are true.
Hello, the accomodation I booked says sleeps 12 and maximum guests are 12 so we book. Later on we read in the fine print maximum 8 guests... why can they do this? What are my rights will I get my money back? They’ve taken the service fee
My question is not as big a loss as others, however, if staying in a house that offers a bbq facility, should I be out of pocket $40 filling up the gas bottle after one use and subsequently only one after that refill? I have the receipt and have asked the owner directly if they will credit me back and I have not heard from her. We paid top dollar for the house compared to others in the area.
I would keep on asking. That gas refill should surely be covered in the cost of the stay seeing as they advertise it has a bbq! The amount of money isn't the issue here, it wouldn't matter if it were only $5:00 it should be covered. I would have thought that two cylinders minimum would be kept at the property so one is always full. All the best with your claim. I'm like a ferret on a rat with things like this, keep badgering them. Good luck.
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