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Booked a place in Portland only to find out they're not taking any bookings due to Covid.
Stayz has taken the deposit out of our account and after calling them a couple of times didn't get anywhere, apparently up to 2 weeks to get my money back, What a joke, absolute idiots, so upset.
Would never recommend Stayz
Our accomodation with #9541392 was cancelled the day before. No reason given, or apology. Sent an email asking Stayz and property owner why it was cancelled- never got a reply. Very poor service. We will never use Stayz again or recommend.
Booked then asked to withdraw by owner
Rang the lady of the property "Kilmuir Country Retreat" to book farmhouse for 16 guests at office to check availability in Aug she said available then I booked at stayz website but she is asked me to withdraw because family is going to book on those dates. She also started lying that dates I asked on phone were May not august. Why were the dates available to book on stayz ? Not really happy.
Delay in payment
I have recently listed my property on Stayz and Airbnb and have had guests now through both platforms. Airbnb paid promptly 24 hours after the guest had begun their stay. This has happened with both guests who have booked now through Airbnb. With Stayz though no payment was received so I contacted them and they said that the first payment is delayed for a month as they want to check banking details. I said this was no reason to delay payment in this day and age, but they insisted and referred me to their contract. There was so much to read and ...do listing a property so I have written to them insisting the money be paid or I will delist the property. This is the fine print clause used by unscrupulous and dishonest traders, so beware of listing any property with stayz/vrbo. They also said that any subsequent listing would be paid immediately, which proves the lie to their reasoning, it would still not be a month for their so called checking reason.
Booking canceled unexpectedly
I’ve booked a house (property id: 9192952) for 2 nights and 7 people. it was confirmed and paid.
I’ve requested to add another person to the booking which was accepted by the owner as well.
but suddenly the owner decided to cancel the booking and add 3 nights restriction for the duration of my booking.
I’ve contacted the stayz/vrbo and complained about it but they say they will refund me and there is nothing else they can do about it.
They send me part of their Terms and Conditions as a reference:
2.2 The Site acts only as a platform for u...sers to interact with each other. HomeAway is not, and does not become, a party to any contractual relationship between the Traveller and the Owner in respect of any booking, Property or payment, and does not mediate between the Traveller and the Owner in the event of any dispute arising between them. You acknowledge and agree that the Traveller and the Owner will be responsible for performing the obligations of any such agreements, that HomeAway is not a party to such agreements and that HomeAway Group disclaims all liability arising from or related to any such agreements. This is true even if the Site facilitates a booking for a Property or the use of other Services, as HomeAway is not a party to any rental or other agreement between Travellers and Owners. the TL;DR is: if anything goes wrong with your booking, you are fu**ed.
Fraudulent claims made by Owner supported by Stayz
Be careful of the policy on Stayz that allows owners to charge you upto $2000 14 days after you leave for any damages without factual valid evidence or actual quotes.
Not one quote provided by the owner, no factual evidence and accusations of stealing items that were later found in the property. The owner still charged for this item and Stayz supported this fraudulent claim.
Be wary of owners with the support of Stayz fabricating false allegations and charging your credit card.
There is no due course of rebuttal in this process and nil contact...
Worst Experience ever / Stay Away / 215 Stanhill Dr Surfers Paradise QLD 4217
$4,300.00 stay in a house infested with bed bugs. Bed bug are so big that we could see and catch them. Pictures of the bed bugs taken and showed to the GP we attended while on holiday due to the bites and it was confirmed. The property manager pretty much denied the medical certificate and the doctor opinions and said a pest control expert should confirm that over a medical opinion from a registered GP.
No apology or compensation was offered. Holiday turned into a nightmare for me and our family.
I had no assistance with a property stay. I was very disappointed in a property stay the stay was not as advertised. I complained to stayz and nothing done about it
Never use Stayz again
I booked a property, after contacting the owner, to find it was not suitable. The owner had given wrong information. I left after one night. I did not complain, write a review or ask for a refund. Now I get a bad review from the owner. I have not been able to contact stayz
Beware of STAYZ
We were scammed by a supposed owner named [Name Removed] using STAYZ for accommodation in QLD.
Paid money to him and he has disappeared. Or so he thinks...
STAYZ are wiping their hands. Absolute rubbish company
one star too many
we have looked for pet friendly accommodation in various locations and have tried using STAYZ but it lists all accommodation all the time - In the title it tells you these are pet friendly but they aren't
Ridiculous website and service
I have booked a holiday rental in Huskisson, south coast NSW from 9 th to 16 January through Stayz (Home away group) with free cancellation advertised before a certain date. I then decided to cancel well before the free cancellation date and then the trouble began - whilst gone away gave their share of the refund, unbeknown to me that there is a local real estate mob take a giants share of the money and haven’t refunded that amount - it took 3 months of repeated phone calls to Stayz abs nothing happened. I finally reached the local real estate mob who refunded their share less transaction fee (not declared at the start).
Issue - Stayz doesn’t take any responsibility of getting your money back.
Booked property doesn't exist anymore and they don't know it
We have booked a property in GoldCoast for the Easter holiday, and to our surprise 2 days before the vacation (that too I called owner), we got to know that the property is off the market for months and its demolished. The owner confirmed that he has already informed Stayz months ago that the property is not available. Now to get the refund I have called their customer service n times but still waiting... Will never use this website again..
Property # 9074370 Ormeau Gold Coast! Total waste of time Julie Graves!
If kids under 12 are not allowed it should be stated more obviously Julie. It is at the end of description in a new paragraph. I suggest you start the description with the no children (under 12) Apparently it may take 1week for a refund, not happy. Stayz please ensure money isn't taken if criteria not met!
One star too many. Be very careful-Exorbitant booking fees
I will never again use this website. They advertise homes that are listed with other booking agencies and I was charged $60 booking fee by one agency and a shocking $204.60 by Stayz so $264 in total for a 4 night stay. I think this is outrageous. I did not realise I was going through two booking agents when I booked. I will be avoiding this company at all costs and going direct to owners wherever I can. If the Stayz site directs you to another agency advertising the property, I would suggest you ring that other agency directly and save yourself a lot of money.
Outrageous "service fee" & terrible customer service - WILL NOT USE AGAIN!
In November 2020, I enquired for 4-night stay & was immediately charged a "service fee" - at time of enquiry, was I notified that I would be charged this rate IN ADDITION TO rate I was viewing on Stayz website. I changed booking to 2-nights and expected refund. My effort to email customer service, and then called TWICE, to be told it is their service fee & then they hung up on me (I wasn't being rude). No where was this additional fee included in what I was viewing on their website. Will never use Stayz again.
Exorbitant service fee!!!!
I booked a property for a stay in Phillip island through the Stayz website.
Initially my card was charged $101.20 - whisky awaiting the final confirmation for the booking dates.
Booking confirmed, received invoice for payment, property agent advised that service fee would be refunded after the stay, paid in full, had a great stay.
Contacted stayz about my refund, they advise that it is their service fee in addition to the Property price for the stay.
Service fee for what!? They didn't provide me with ANY service, All they did was post the property. I did ALL of the communication and payment then with he property agent directly.
Do not book with Stayz, rip off.
Terrible customer service and no support for guests
Owner cancelled 4 business days out of a trip. No one at stayz assisted to find a new place. Holiday was ruined. There is no customer help line for stayz and emails are operated through a separate company who do not listen to your problems.
Booked with Stayz, then found out owner had left Stayz and was only using airb&b. Made many attempts to contact Stayz help centre and owner, through emails and phone calls to have someone verify if our booking would still be honoured. Eventually, we had to cancel as date to receive full refund was up. Other than acknowledging our emails, Stayz did not answer our requests until after they received our cancellation and then only to say they were sorry we had cancelled. Still no answer on our booking. Very dissatisfied.
Never book accommodation through the Stayz website
Please read all of the reviews below they are true do not book through Stayz they accept no responsibility whatsoever for the property you have no rights with them they do not verify the content of the advertisements or the properties do not feel safe because they advertise on tv. There are many companies out there don't give away your hard-earned cash to Stayz use an alternative provider
Questions & Answers
What is the time frame before details are given on address and entry into a property.
You do not receive the detail until after you have paid. DO NOT BOOK THROUGH STAYZ they do not take any responsibility for accessing that the details of their advertisements are true.
Hello, the accomodation I booked says sleeps 12 and maximum guests are 12 so we book. Later on we read in the fine print maximum 8 guests... why can they do this? What are my rights will I get my money back? They’ve taken the service fee
My question is not as big a loss as others, however, if staying in a house that offers a bbq facility, should I be out of pocket $40 filling up the gas bottle after one use and subsequently only one after that refill? I have the receipt and have asked the owner directly if they will credit me back and I have not heard from her. We paid top dollar for the house compared to others in the area.
I would keep on asking. That gas refill should surely be covered in the cost of the stay seeing as they advertise it has a bbq! The amount of money isn't the issue here, it wouldn't matter if it were only $5:00 it should be covered. I would have thought that two cylinders minimum would be kept at the property so one is always full. All the best with your claim. I'm like a ferret on a rat with things like this, keep badgering them. Good luck.
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