Called service advised door won’t open at all other than manual and that means it also unlocked . Left message. They can’t even advise how long it will take for a call back, not even an approximate . Left hanging and just waiting . Got to be better than that . Should be able to provide at least an idea . I asked it is 24 hours or 36, 48 or what . Was advised they don’t know .

These Steeline industrial windguard doors are too heavy to open and we cant get continuing service from them .We have had broken springs broken gears in under the chain.we are unhappy with these doors

After having to pay in full before door arrived, I got door installed, worst door ever after 4 attempts to make a door and having to continually chase them I am now left with a terrible door that does not fit properly and now no communication from them. NEVER do business with this company

Have needed recently some assistance with our roller doors. Contacted amongst others, Steel Line. Receptionist was helpful and friendly and so I proceeded to book a tech call out. After checking the day before the scheduled visit they didn’t show. Subsequently claimed they were trying to make contact with me by way of text messages, which was not the case. Have gone elsewhere. If you choose to deal with this company establish an agreed mode of communication firstly. Very frustrating as wifey waited at home all day. Regards, Darren.

Steeline only offers a 3 year warranty. Single garage door paint started bubbling and flaking off badly. Was replaced at 5 years and now a year later the double garage door is doing the same. The installer said he has never seen this before so could be why the single door was replaced. Now they don't want to know about it and using the 3 year warranty as a excuse. Don't know about anyone out there but have not seen this in my life time or know anyone that has the same issue but know it should not do this at 5 and 6 years old.

Customer service is atrocious! My garage door motor just fell out of ceiling due to poor installation. It wasn’t screwed into any ceiling beams and no ceiling plugs we’re used. They said it wasn’t covered by warranty as it was more than 12mnths old. It narrowly missed my son and dog and landed on my car due to it been installed wrong how is that anyone else’s fault but the company.

Steel-line installed a roller door and a sectional door.
The roller door was always difficult to open and the sectional door was slow and getting noisier. I requested Steel-line to come and do a service with a focus on the opening speed and noise of the sectional door and making the roller door easier to open.
No change in the sectional door and the roller door became hard to open within a week.
Steel-line did come out and sprayed some silicone.
Month later I had another company out who fixed the section door noise and and the roller door.
Asked steel-line for a refund twice , brush off first time and "put it to the manger 2nd time".

Quoted 2 to 3 weeks , after 4 weeks and half cost in deposit , they lost my order, then told me installation time and date , gave up morning work to stay home , they did not turn up , no phone call nothing, then they wanted full payment before completing job . Received doors at 5 weeks doors good , installers great . If I had my time again , no way would I deal with them

Ordered Garage doors through Steel Line Mayfield, NSW. Were over 2 months late in delivery and did not return 1 of my 6 phone calls trying to find out when they were coming. On the day of install, some parts never turned up to make the doors operational. 3 weeks later and after numerous phone calls that have not been returned, I got hold of someone who said that install will be today. After staying home until Midday, I made a follow up call and was told somebody would call me back. After expressing my frustration, I was called back and blatantly lied to saying I had the install dates mixed up and it won't be until Thursday.
In summary, I would strongly recommend you purchase doors through somebody else.

Left message to be called back to take particular of the job to be booked in, no phone call back, when booked in, the job was not done and not even working after the technician left when said it was working, had to come back, which ended up weeks later, even though request to fix their bodged up service work.
eventually fixed after constant calling, will never deal with Steel Line Garage Doors in Cairns ever again

I purchased a garage door from Steel-Line less than two years. It started falling apart, so I contacted Steel-Line and sent them pictures of the defective parts of the garage door, and they said that the door would need to be replaced. I then informed them then that it was still under warranty, and they denied that they were obliged to honour the warranty, or do anything about the defective door. I actually had to sue them in the NSW Civil and Administrative Tribunal to get any action out of them. They then said that they would refund me the money for the defective door if that would settle the case against them, but they have not actually refunded me the money as yet. Avoid using them.

The motors I’ve brought keeps breaking down. You have sent a technician 4 times to replace the motor and yet it’s still having problems. After our warranty is over I’ll never be coming back to this company.

Obviously this company is doing so well it can afford to ignore potential customers who contact them repeatedly to get a quote. First it was someone will contact you next business day. Then it was someone will contact you soon. After that they didn't bother to respond. If getting a quote is so difficult I can only imagine how bad getting a door supplied and installed would be.

Over the top charge just to come and have a look. Then charged more to do the job than the quote. STAY AWAY!!

I booked a service job just 2 years old garage door and some one from office says that he noted and pass it into the relevant support agent. After 2 weeks I called them again and ask about the update and they didn't even pass the details to the nearest agent. Then I got a call from agent says that they need a another week or two to come down. Because of the builder (Rowden Hills they said that they are not responsible) install the door we are not getting any discount for the relatively new door and we need to pay $165 for call out + $50 for travelling + Parts + don't no what else. Be aware this...