32 questions from our users
Hey I was wondering if there is anyehere you can buy the yellow and black seat cover instead of the denim one M
Hi Tami, thanks for your question. Please contact our consumer support team on 1300 303 330 and advise us of the cat number and batch date from underneath your pram so we can assist you further. Kind regards, the Steelcraft team.
Handle is fee fee flimsy and I can’t fix it
Hi Jakoba A, thanks for your question. I believe that one of our customer service Representatives are currently assisting you via email with your Steelcraft Agile Plus Reverse Handle. kind regards, the Steelcraft team.
how can i change a steelcraft agile capsulde to front facing???
Hi Amanda P. Thanks for your question. Can you please clarify whether you are referring to the above specified prams (Steelcraft Agile Plus / Agile Plus Reverse Handle) or the Steelcraft capsule? The Steelcraft Capsule does not face forward and can only rear face in the car and face parent when connected to the above mentioned prams. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.
How can you tighten the handle of the reverse hand as it is a bit sloppy ? Please
Hi Lynnette S. Thanks for your question. Please contact our consumer support team on 1300 303 330 so we can help to point you in the right direction. Kind regards, the Steelcraft team.
Hello there, I am looking for a hood for "Steelcraft Agile Plus - Onyx". Do you have it? If so, what's price? Thanks.
Hi H2D, thanks for your question. Please give us a call on 1300 303 330 if the cat number from your stroller frame so we can provide you with availability and pricing. Kind regards, the Steelcraft team.
With all the steel craft prams can they all add the 2nd seat if not which ones can? :)
Im not 100% sure. I was thinking the same thing the other day. I was going to email or call steel craft and see what they say or even call some baby shops. I know they have universal toddler skate boards that attach to the back of the pram at baby shops. Sorry im not much help
Hi Taleah, thanks for your question. The Agile / Agile Reverse handle ranges are not compatible with a second seat. Kind regards, the Steelcraft team.
Hi, would a steelcraft capsule from 2014 fit a new agile plus pram?
Hi Sarah, thanks for your question. The Steelcraft capsule is compatible with the Agile Plus when you use the adaptors that are provided when the stroller was purchased. If you don't have these any longer we do sell them direct, please give us a call on 1300 303 330. Kind regards, the Steelcraft team.
Front wheels seem to have a life of their own any suggestions of how to fix this please? I brought second hand but in very good condition aside from dicky front wheels.
Hi Sheralee, thanks for your question. We would recommend that you lubricate the wheels by removing them then apply a small amount of Vaseline on the axel and around the metal shaft, then refit the wheels. We would suggest that this should be done as part of your regular maintenance. If this process doesn't help the issue please call our team on 1300 303 330, kind regards, the Steelcraft team.
Why can’t I get a second seat for the agile plus reverse handle pram. Making life difficult now a second grandchild has come along and I don’t really want to go out and buy either another stroller that takes a seat or buy a twin stroller.
Hi I’m just curious I’ve seem a lot of the agile plus reverse handle prams for sale and only used for 6 months has anyone had any problems please?
Hi, just wondering if you can get a second seat to go on the agile plus reverse handle denim stroller?
What is the red clip thing on the side of the pram for?on the reverse agile plus it kinda flips up and down
Hi can i have a list of capsules that are compatible with the agile plus
Hi Mikey, thank you for your question. All Steelcraft infant carriers are compatible with the car seat adapters that come with the agile plus. Also the 2013 std unity's are with the purchase of the Britax CLICK & GO agile receivers. Many thanks, The Steelcraft Team :)
Hi, I have an issue with my agile plus only purchased a few months ago this year. Up until now my baby has been in the capsule but now that he is sitting up he is using the pram. When he is sitting in the pram the back of the pram seems very flimsy and tends to move to one side leaving my baby very uncomfortable and falling into one side of the pram. It is not an issue with the straps they are pulled evenly. I'am very disappointed as I paid good money for a new good pram and expected better quality and comfort. I'm unsure if other people have had the same problem but I know a friend of mine who says she is unhappy with the back also. What are my options? Am I entitled for a refund as I don't think this is something fixable is just the way the pram is. Thank you.
Hi Aysh, thanks for your question. Steelcraft products have a 24 month repair warranty, which covers faulty materials & workmanship when used under normal conditions for the warranty period. We will repair the products free of charge within 24 months of purchase however they will need to inspect to see if they are covered by our warranty. Please return your stroller along with your receipt to your place of purchase so that they can arrange for it to be returned to us for inspection or alternatively you can book an appointment direct with one of our authorised repair agents, please see there details below:
VIC, Essendon North, 3041, 03 9379 5292
QLD, Stafford, 4053, 07 3352 5494,
WA, Osborne Park, 6017, 08 9444 7261,
NSW, Frenchs Forest, 2086, 0408 464 921 or Taren Point, 2229, 1300 308 435.
Please give our team a call on 1300 303 330 if you would like to go direct as we will need to provide you with a reference number. Kind regards, The Britax Team.
Hi I was wondering if you can take off the seat fabric on the agile plus to be washed. I bought a secondhand one and the seat is very dirty or can I buy a new seat fabric?
Hi my I have a steelcraft agile pram and capsule I was just wondering if and how you'd have the capsule front facing in the car my daughter is almost ready to be turned around & not really wanting to stop using her seat yet
Hi, have the wheels changed at all? Was really loving this pram and about to buy but after seeing the reviews not sure I want to touch it if it has the same wheels.
I live in a really rough area with lots of broken glass on the paths and tough roads. Iv had my pram for almost 6 months useing a least every second day and iv found my wheels to be excellent. They havnt changed at all and the steering had also been great.
I hope this helps.
Can you have the child facing you with this pram?
From what I have read about the pram online & in the manual I understand that it is rearward or frontward facing but I have never really figured out how to do it or if they are only referring to the optional capsule. Sorry I'm not more helpful!
After checking the website, it appears it is rearward facing. The following link shows all the possibilities with and without the optional bassinet, carrier and second seat. http://www.striderplus.com.au/Travel-System/Photo-Gallery/Photo-Gallery.asp
Having issues with wheels falling apart. Is it possible to buy new ones?? How much do they cost to send to QLD?
Hi Liz, thanks for your question. We do have parts available for the Steelcraft Agile Plus, please call our team on 1300 303 330 so we can provide you with availability and pricing, thanks, Britax Team.
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