Great Customer Service
Contacted Jay regarding a quote for a new build and he was very helpful. I had the quote that afternoon, he even followed up on amended quote after some design changes. Will use again
After having great difficulty in finding someone to quote on only two small residential windows, Jay was very helpful with providing a quick turnaround with a very reasonable quote. Jay even took the time out to speak with my builder. Will use again with upcoming projects.
Great Customer Service
I contacted Jay regarding a Timber Sliding Door and after going over the requirements, I had a quote within a couple of hours. Jay answered my follow up questions regarding some options promptly.
Will not hesitate in using again in future.
Client relations abysmal
We attempted to view and purchase Stegbar products. The Fyshwick, Canberra show room was closed in January 2020. The show room is still to be established in Queanbeyan. At the end of September, still no show room. We spoke to the sales rep to see if there were other locations where we could view the Stegbar products. We were told Wollongong was the nearest location. Wollongong was too far for us to drive from the ACT. That was the only option given. We attempted to ring the NSW manager, [Name Removed] to discuss options to view Stegbar products.... We spoke with [Name Removed], in Sydney. She would not put us through to [Name Removed]. [Name Removed] could only say "there is a process". You have to put it in writing and she will consider whether to elevate the concern to other levels. All we wanted to do was to view the Stegbar products. We decided to go elsewhere, where there are reasonable client considerations and we did not have to be confronted by brick walls and lack of assistance.
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Excellent service from Jay Robinson
It is very good to see that a small client like me is important to a large company like Stegbar. I guess that is how they got to be a big sector leading company. I am a home owner project managing a renovation for the first time. Jay helped me with all I needed to know to choose the right options and schedule my windows in good time for the build. Questions were dealt with quickly and answers were clear. Thanks
Great service and a good product
Friendly prompt and efficient service. Always delivers on time and the quality is very good.We run a building and construction business and are return customers , so that's a good sign!
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