Where do I start?
First Front entry Door delivered too big ... Stegbar sent up a man to remeasure twice then!...Stegbar delivered another front entry at least 3weeks later which was too big again.
Stegbar tried to say it was our fault!
Once the front entry was installed..... the horizontal bars didn’t match so 3 weeks later they came back again to fix the problem but, couldn’t finish as they hadn’t brought enough stock. Finally, after we first ordered the Front entry, 140 days later we had the project finished other than the locks that don’t work correctly....
Helpful service and great product
Great service from kotara store,super helpful with great knowledge on products. Product is great, have replaced all windows in existing building with these windows,and will definitely be using them for the extension renovations.
Starts off well but service declines
Ordered a bunch of windows - windows were delivered on time. Required glazing post installation, glazing was postponed multiple times and is still outstanding. Promises made and broken, uncontactable and non-responsive. Terrible experience.
No urgency to resolve from Stegbar given we had to pay 100% of the cost upfront.
Still waiting to hear from anyone at Stegbar.
Ben Smyth has been great to deal with at Kotara Stegbar. His quotes are always on time and he also provides excellent communication on the status of the jobs. He also keeps us informed on the progress of the job delivery.
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Above and Beyond Customer Service
Purchased a new front door from Stegbar Kotara, I had no clue on what to expect or what I needed to know. Ben Smyth went above an beyond with his customer service from start through to installation. Explaining what option and choices I had, product details and the installation process. I even had a follow up call after we arranged installation to ensure I was happy with the product. His communication was clear and consistent throughout the whole experience. I would highly recommend Stegbar products and service!
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