Absolute shemozzle, what can i say. [Name Removed] was my rep and I must say that he was Fantastic, he chased me for years to try to get our business and when we finally gave him a shot he over delivered on the service side of things and we were very impressed however, after the order was placed and before the products were delivered i get a email… Read more
to say that he will no longer be our rep as he is no longer with the company and the replacement rep was a lady named [Name Removed]. What can i say, all the work that [Name Removed] had put in was gone in a matter of weeks.
Our order was set to be delivered early December however when the windows and sliding doors came for the 3 houses it was noted that one large window was missing and we advised the rep that this was the case to be told that the window was damaged and would be delivered next week which was fine. After that date had come and gone we followed up on the window and advised that the scaffold was being errected in a number of days and that it would be difficult to get that window in once the scaffold was up. I told the rep that because the carpenters had already finished errecting frames and installing all windows maybe would be best if they can organise the install once the windows were delivered, i was told that they dont have installers and if we wanted that then we would have to get our own guys to install. Window gets delivered as a flat pack late December or early Jan and because they were sent without reveals or any fixings i informed the rep our carpenters dont know how to install these windows. At this point we were told that they have a crew that can install but they are sub contracters and we would have to engage them. We ordered 2 of these windows one on the ground floor and one on top of it on the first floor, they sent it correctly for the ground floor all inside reveals and intact but for the first floor they sent them in frames as a flat pack missing items that were needed to be able to put them together. The rep doesn't answer calls, shes adamant that they not paying for the install and shes goin round in circles with us.
We have managed to find someone to install them for $1200 which is fine, its not going to make us or break us but Stegbar have just thrown away all the hard work that the original rep made in trying to get our business, we spend around $800k per year in windows and increasing in our Sydney Branch not including Melbourne so they have lost this, they need to get rid of this Rep and put someone there who has a little bit of PR skills. Anyhow spent enough time on this circus.
Had a job delivered to the wrong address, flyscreens and doors came incomplete, tried talking with customer service who were no help whatsoever, all I got was someone different every time I complained and this issue is still not resolved, builder with over 25 years experience and will never use this company again, stay away! Show details
Very similar issues as detailed by Daddycr and Mike F posts experienced in a Canberra Rawson Homes 2019 build that has Stegbar DGUs throughout. As second owner from late 2021 I reported the flaring of 3 windows mid 2025 as warranty was about to end.… Read more
Initial response was OK once photos were provided. Since late 2025 the Lansvale office has been a disaster in the lack of abilty to manage the schedule to replace the units. Firstly, they lost track of the units and ever since no emails have been responded to any calls have been given 'a put you on hold/or will call you back' which has ended with no immediate response/new info.
Follow-up · The main impact has been visual particularly during the seasonal changes - from warm to cool and then from cool to warm weather and once the season has established the windows remain clear and you would not be aware that they have a problem. Have not perceived/felt any change of the insulation/noise performance. The replacement of the units is a… Read more
Reviews with attachments
Quality timber windows and doors with good customer service – The cedar windows and bifold doors I purchased exceeded my expectations around quality and appearance. I was pleased that I chose Stegbar. I was also impressed with the service I received from Zoe when I processed a warranty claim for a DGU that developed a problem. Show details
Thanks Stegbar Lansvale - Job well done – From providing a quote, to check and measure to installation Stegbar Lansvale was awesome. The Windows are fantastic and the installers (Shane and Shaun) did a perfect job plus they had the courtesy to lay out drop sheets throughout my place up the stairs and to the 2nd floor - they even cleaned up. Show details
I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
Sales fine, Product quality poor, aftersales service poor – We invested just under 35k on stegbar windows and doors. To Date not one of the supplied doors operates correctly . The stacker doors are not alighned correctly and are very diffficult to slide. The two swing doors are unlockable ..I cannot secure my extension until the doors are made functional Show details
Hi Steve, Thank you for taking the time to provide this… Read more
In-depth reviews
Honestly my experience was fantastic the quality of the product the look of the product the colour detail was all high quality the delivery was professional and careful guys were great stand outs for me were Cody proves someone as high as his position genuinely cares about the little customer he was so professional kind and stopped at nothing just… Read more
a genuine great human . Ben who heads service came out to check on product and delivery and just ironed out few issues from my installers not stegbar but he still fixed helped out and didn’t complain another great person . Yasmin who runs quality control well his next level attention to detail knowledge attitude and all round legend he made suggestions helped with a last minute window addition note none of it was his job but still went to the moon and back to assist and make the experience out of this world all round magnificent experience Thanku to stegbar but extra thanks to the legends listed .Being an owner builder is tough coupled with life’s everyday issues but thanks to these local legends I couldn’t be happier and satisfied with what they provided many thanks guys and I would genuinely do anything I could in the future if what I do helps anyone of you guys , last note even while being on leave after have another child congratulations Cody to you and your family he was still on the phone making sure my family was happy with all stegbar offered amazing service products and people thanku
Worst after sales / installation follow up. 10 x Doors/windows installed on 8/8/25. The contractor noted some issues that will need to be fixed by the maintenance team. Screen doors x 4 don’t fit – too big, needs trimming. Seals around windows keep popping in places. Door lock is jammed and door cant be open. Its been 2 months 10days and still… Read more
no one has contacted me with a date that they can rectify these issues.
Have email the Newcastle showroom / Customer Support – keep getting the same nonesense, will follow up, pass on to the installation team, yet hear nothing.
Have called numerous times, the one time that someone looked into it, the paperwork was missing or not pass on to the maintenance / install team. Then mentioned that they busy next 2 months and TRY to squeeze me in!!!!!!!!!!!! HELLO im a currently customer with an incomplete job, finish mine before starting a new job……….. Screen doors apparently will be fixed by the supplier of them (which is not Stegbar). Yet I still haven’t had any contact from them.
17/10/25 – rang Newcastle showroom 915a 5 times and no answer. Called CSC again and was told that they will follow up again for the 100th time.
After sales service is diabolical, is there actually anybody in that department ? does it actually exist ?
Highly recommend you stay clear of this company for your building jobs.
2 months 10days and counting
ZERO STAR RATING
Excellent service from Tracey and Ray - Stegbar Lansvale – Fantastic quality service and attention from Stegbar once again. Have been using Stegbar products for over 30 years, never had any issues and always happy with their quality. I needed post warranty help with a large aluminium glass sliding door installed in our home a few years ago. Stegbar Lansvale sent Ray from their service division. Arrived on… Read more
time on agreed service date, promptly dealt with the issue, was very considerate inside our home to respect our floors and furniture. Super polite. Tracey at Stegbar Lansvale originally took my service enquiry, organised for Technician (Ray) to attend our home, then followed up by phone with me after Ray had completed his work to check if everything went smoothly. My wife and I were very impressed with both Tracey and Ray in how professional they both were in their roles. Proved to myself yet again how important it is to choose and deal with quality suppliers - 30 years of Stegbar's consistent great service and on-time delivery of all our orders for doors and windows.
Positive reviews
We have used Stegbar a few times now for our projects and they are always great. We recently had some issues getting a glazing certificate but this was sorted out by Zoe. She was super helpful and took control of the situation. We got the glazing certificate straight away. Very impressed with her efforts! Show details
Nikki Johnson from Stegbar Lansvale was exceptional. Within an hour she responded to my enquiry and booked a Technician to fully assess the situation. 5 stars. If only all Customer Service in Australia was this efficient! Now lets hope Stegbar resolve the problem with their warranty!
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Had an issue with the multiple orders. 1. Incorrect specifications 2. Order delays. Very unhappy with the level of support from the Kotara sales team. No sense of urgency and lacked empathy. It was a breath of fresh air dealing with the customer support team in particular (Zoe H) who took the time to undertand the problem and actively work… Read more
on a solution. She was able to resolve production issues efficiently and reduce the delays to meet agreed timelines.
I went from requesting a full refund to writing a glowing review thanks to Zoe and her manager Molly K.
Perfect example of a customer centric approach to customer service.
Thank you.
Negative reviews
They are very good at taking your money, they have the worst customer service. I had a set of stacking doors that were delayed and delivery dates missed, no explanation or apology just a message the day of delivery saying they werent coming. After they eventually got delivered the stickers were wrong and a number of the screens were damaged,… Read more
multiple emails went unanswered and it wasn't until I threatened to take it to Fair Trading I got a response. Now its 3 weeks since the damaged doors were collected and 3 emails and 2 calls later and I'm still waiting for them to respond to me. I cannot finish the work as I need to install the doors and finish the trims. [Name Removed] and [Name Removed] are useless. They even had the audacity to ask me to complete this and personally name them, they actually think this is good customer service. Shocking. I'll be taking the business to Wideline.
Hi Michael, Thank you for providing us with this… Read more (+5 replies)
I accepted a quote on 21 May this year, paid for the product and still haven't received the glass replacement I paid for. Communication is poor and almost non-existent. I have spent a miserable 2 months with a cold draught coming through the glass which needs replacing and still no end date in sight. Show details
I was extremely disappointed with the original quality of windows through stegbar when delivered to site. Robert the Newcastle Manager was happy to help fix the issues I had with the windows and made sure issues were rectified. Keith the service rep went above and beyond to make sure everything was to a quality standard.Keith obviously knows his… Read more
trade and got things sorted, at a decent pace also. 5 stars for service to Keith, 3 stars to stegbar overall.
Recent reviews
Tracey from Lansvale- NSW was extremely helpful and supportive. Tracey was professional and proficient in her handling of my enquiry and dealt with the problem efficiently and expertly. Many thanks. Show details
A huge thank you to Zoe at Stegbar Lansvale for all her help over the last 2weeks organising prompt delivery of our projects windows. Zoe provided exceptional customer service, replied to enquires promptly and always followed up quickly at every stage. Her professionalism made the whole process seamless. Highly recommend! Thanks Zoe! Show details
I want to thank Nikki Johnson, Customer Support Agent, for her excellent work in arranging to have the handle on our door replaced. Our exterior door handle was replaced, free of charge, by a Stegbar technician. Thank you for the reliable, prompt and friendly service. Below, is my request for assistance (2025): I purchased a pair of timber… Read more
doors from you in October 2016. Recently, the door handle jammed with the door in the closed position. I want to purchase a new handle. I have attached a relevant copy of our Order Form so you can match the part numbers for the handle. I am not expecting this will be a warranty issue - I would just like to purchase a matching handle.
Keith visited our house and carried out all the repairs successfully. I am very satisfied with the outcome. Keith was very polite and has outstanding abilities in completing the repairs. Show details
As soon as Brock arrived he instantly knew what the issue was. I had sent photos and videos to my builder last April showing what the problem was. My kitchen fixed window rattled and moved, especially in high wind. Brock coukd instantly see there was no seal and fixed the problem immediately. He offered to look at any other windows as well. After a very long process I finally have a window that is safe. This is a new build.
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Fast, friendly, and quality service - Had some outstanding issues with a sliding door and window alignment on a new build. Keith and Alan were able to resolve the issues without any hassle, with some useful tips, all under warranty.
Prompt, friendly and excellent communication. Brock quickly fixed the issue and was polite and accommodating of my dog. He quickly fixed the problem and our door is back in action. Show details
Spoke with Zoe today from Lansvale, she was so helpful in providing me with more information on our installation of our Sliding doors. I had all the information in my email within minutes. Thank you Zoe for all your help.
I had exceptional customer service from Zoe who went above and beyond to solve my urgent issue immediantely. Showing a high level of proffesionalism, care and passion for her job. Show details
Tracey from the Customer Service Department in Lansvale is outstanding! She is quick to respond and follows through with what she says she will do. If I ever need anything else, I am going straight to Tracey!!
Excellent service provided by Tracey from Stegbar customer service Lansvale. I reported an issue with double glazing on some of my window and door panels that Tracey managed in a quick and efficient manner. Top rating.
If I could do a ZERO rating I would. Do not use this company, Especially Lansvale and a person whose name starts with a T. No customer service. Won't call you back. Is incompetent. Delivers the wrong windows and door and tried to blame me. Took ages to get the next delivery and wrong sizes arrived. All up it took close to five months to get what I ordered. Use Stegbar at your perile. But as a consolation the installation people are great. Show details
New Town house - requied warranty check on windows and as well I requested the reversal of large floor to ceiling bi-fold doors in our kitchen area. Office staff were very courteous and extremely helpful. Tradies who undertook the work were excellent - We were very happy with the work. Have previously used stegbar products in our first home -… Read more
Always proved to be an excellent company who stands by their workmanship. Would recommend them to anyone considering windows their home.
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Hi Sam, Thank you for taking the time to provide us with… Read more